Research and statistics

View a range of research and statistics conducted by PTV.

Customer satisfaction monitor

Customer Satisfaction Monitor

The Customer Satisfaction Monitor is a research report of all modes of public transport within Victoria.

The broad aim of the research is to monitor customer satisfaction with a range of public transport services.

The monitor is conducted through monthly telephone surveys among public transport users, with similar numbers interviewed each month.

Latest report: October to December 2017

Download the PTV Customer Satisfaction Monitor summary report, October to December 2017 (PDF) 1.9MB

Download the PTV Customer Satisfaction Monitor summary report, October to December 2017 - accessible version (DOCX) 267kB

Previous reports

2017

Download the PTV Customer Satisfaction Monitor summary report, April to June 2017 (PDF) 3.5MB

Download the PTV Customer Satisfaction Monitor summary report, April to June 2017 - accessible version (DOCX) 275kB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2017 (PDF) 4.8MB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2017 - accessible version (RTF) 6MB

2016

Download the PTV Customer Satisfaction Monitor summary report, April to June 2016 (PDF) 2.2MB

Download the PTV Customer Satisfaction Monitor summary report, April to June 2016 - accessible version (RTF) 6MB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2016 (PDF) 1.94MB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2016 - accessible version (RTF) 6MB

Public Transport Victoria also publishes the latest quarterly summary reports on the Customer Satisfaction Monitor within Track Record.

For previous editions of the Customer Satisfaction Report, please contact PTV Communications.

Network statistics

 

Metropolitan trains
Operators 1
Lines 16
Track kilometres 400 km
Total stations 219
Premium Stations 82
Fleet size 206 six-car sets comprising:
93 Comeng
36 Siemens
77 X'Trapolis
Annual patronage FY2016 235.4 million passenger trips
Annual patronage growth FY2016 1.6%

*Please note the figure for metropolitan train stations includes Southern Cross Station which is also counted in the figure for regional train stations.

Metropolitan trams
Operators 1
Routes 24 including City Circle
Track kilometres 247 km of double track
Total stops 1,679
Level access stops 383
Total fleet size 489
Total low floor fleet size 118
Annual patronage FY2016 203.8 million passenger trips
Annual patronage growth FY2016 12%

 

Metropolitan buses*
Operators 13
Total routes 340
SmartBus routes 9
Night Bus routes 21
Route kilometres per week 2 million km (approx)
Total stops 18,011
Total fleet size 1,753
Total low floor fleet size 1,551
Annual patronage FY2016 122.5 million passenger trips
Annual patronage growth FY2016 -0.9%

*Metropolitan bus figures include NightRider/Night Bus services.

Regional trains
Operators 1
Lines 5 short-haul lines
8 long-haul lines
Track kilometres 1,620 km
Total stations 89
Fleet size 41 Diesel locomotives
133 Carriages (loco)
143 VLocity carriages
21 Sprinters
Annual patronage FY2016 16.3 million passenger trips
Annual patronage growth FY2016 19.4%

 

Regional coaches
Operators 30
Routes 51
Total kilometres 215,300 km (approx)
Fleet size 103
DDA compliant fleet 70
Annual patronage FY2016 1.4 million passenger trips
Annual patronage growth FY2016 -0.4%

 

Regional buses
Operators 69
Routes 314*
Route kilometres per week 401,980 km (approx)
Stops 6,590
Total fleet size 559
Total low floor fleet size 301
Annual patronage FY2016 14.7 million passenger trips
Annual patronage growth FY2016 1.9%

*Please note this figure includes non-V/Line intertown services as well as town bus services.