Notification

Preferred supplier announced for customer contact centre

Added: 12 February 2014

Public Transport Victoria (PTV) has today announced Salmat Customer Engagement Solutions (Salmat) as the preferred supplier to operate its customer contact centre.

Public Transport Victoria Chief Executive Officer Mark Wild said that this is a significant step in PTV’s plan to continue improving customer service and satisfaction for Victorian public transport users.

“Our customer contact centre is an integral part of the customer services PTV provides for its customers, receiving around 35,000 calls each week.

“Our priority is to improve the quality of service and information we provide to customers,” said Mr Wild.

Salmat’s bid represented the best value and the greatest ability to improve customer service and information.

Salmat would operate the Victorian based customer contact centre for five years, with an option to extend its term for up to three years.

Mr Wild said we have selected the best provider to partner with to deliver better customer service.

“Salmat has demonstrated that its priority is to deliver the highest quality customer services, which is good news for PTV’s customers,” said Mr Wild.

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