Customer Satisfaction Monitor

The Customer Satisfaction Monitor is a research report of all modes of public transport within Victoria.

The broad aim of the research is to monitor customer satisfaction with a range of public transport services.

The monitor is conducted through monthly telephone surveys among public transport users, with similar numbers interviewed each month.

Latest report: April to June 2017

Download the PTV Customer Satisfaction Monitor summary report, April to June 2017 (PDF) 3.5MB

Download the PTV Customer Satisfaction Monitor summary report, April to June 2017 - accessible version (DOCX) 275kB

Previous reports

2017

Download the PTV Customer Satisfaction Monitor summary report, January to March 2017 (PDF) 4.8MB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2017 - accessible version (RTF) 6MB

2016

Download the PTV Customer Satisfaction Monitor summary report, April to June 2016 (PDF) 2.2MB

Download the PTV Customer Satisfaction Monitor summary report, April to June 2016 - accessible version (RTF) 6MB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2016 (PDF) 1.94MB

Download the PTV Customer Satisfaction Monitor summary report, January to March 2016 - accessible version (RTF) 6MB

Public Transport Victoria also publishes the latest quarterly summary reports on the Customer Satisfaction Monitor within Track Record.

For any other previous editions of the Customer Satisfaction Report, please contact PTV Communications.