Track Record

You can access information on the punctuality and reliability of:

  • metropolitan train services
  • tram services
  • country train services.

The quarterly bulletins also report on:

  • metropolitan and country bus services
  • bonuses paid to operators if they exceed targets and standards
  • financial penalties imposed if operators fail to meet performance targets
  • results of customer satisfaction surveys.

Public Transport Victoria is committed to:

  • the continual improvement of the State's public transport services
  • ensuring transport operators meet the requirements of their contracts.

Monthly reports

Trains - metropolitan

August, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan train express run service delivery

Unplanned express running
   Percentage of total services Number of express run services Total number of timetabled services
2015Aug 0.0 24 64,019
 Sep 0.0 26 62,462
 Oct 0.0 23 64,045
 Nov 0.0 28 61,067
 Dec 0.0 24 63,720
2016Jan 0.0 16 64,121
 Feb 0.1 49 62,023
 Mar 0.1 45 64,022
 Apr 0.0 27 63,038
 May 0.0 15 65,855
 Jun 0.0 4 63,391
 Jul 0.0 7 64,327
 Aug 0.0 5 66,735

Metropolitan train service reliability by line

Percentage of timetable delivered
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
Alamein 99.2 99.8 99.5 99.0 99.0 99.2 99.2 98.7 99.0 99.5 99.1 99.7 98.8 99.2
Belgrave 99.1 99.3 99.2 99.4 98.8 99.0 98.4 98.7 98.2 99.1 98.9 99.4 99.1 98.9
Craigieburn 98.7 98.3 98.4 98.4 98.3 97.8 97.5 98.3 98.9 97.7 97.9 98.5 98.4 98.2
Cranbourne 98.4 97.9 98.3 97.9 97.5 98.2 97.5 97.5 98.5 98.5 97.1 97.9 97.6 97.9
Frankston 98.6 98.4 98.2 98.4 98.5 97.5 97.6 97.9 98.7 98.3 97.9 99.2 97.5 98.2
Glen Waverley 99.6 99.3 99.3 98.8 99.6 96.7 98.7 98.6 99.5 99.3 99.3 99.3 99.2 99.0
Hurstbridge 99.6 98.9 99.0 98.1 99.2 98.9 98.9 98.9 99.0 99.6 98.9 99.0 99.3 99.0
Lilydale 98.6 98.6 98.7 98.7 98.5 97.9 97.7 98.0 97.2 98.5 98.4 98.6 98.5 98.3
Pakenham 98.3 98.4 98.5 97.4 98.5 97.7 97.7 98.3 98.7 98.6 97.4 97.4 97.6 98.0
Sandringham 99.5 98.9 99.3 98.9 98.4 98.6 98.7 98.3 99.3 99.1 98.6 98.7 98.5 98.8
South Morang 99.5 98.7 99.1 99.6 99.5 99.0 97.2 99.6 99.4 99.3 99.6 99.2 99.0 99.1
Stony Point 97.6 98.8 98.9 95.0 97.4 96.3 91.6 94.8 99.3 97.8 98.4   99.1 97.0
Sunbury 99.4 99.2 99.3 99.2 99.4 98.8 98.8 98.3 99.0 99.4 98.6 99.0 99.0 99.0
Upfield 99.3 99.2 98.8 99.1 99.4 98.6 98.9 98.6 99.3 99.4 99.2 99.4 99.2 99.1
Werribee 99.1 98.6 98.4 98.5 98.9 97.7 98.3 98.9 99.2 98.9 98.7 99.0 98.7 98.7
Williamstown 99.6 99.6 99.0 99.5 99.1 98.6 99.0 98.9 99.2 99.8 98.7 99.2 98.9 99.1
Network total 99.1 98.8 98.8 98.6 98.8 98.2 98.2 98.5 98.8 99.0 98.5 98.9 98.6 98.6

 

Percentage of peak timetable delivered
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
Alamein 99.3 99.8 99.6 98.0 98.9 98.7 99.2 99.0 98.5 99.2 99.2 98.9 99.0 99.0
Belgrave 98.3 98.7 98.7 98.8 98.8 98.5 98.0 98.0 96.1 98.3 98.2 98.8 98.2 98.3
Craigieburn 97.7 97.3 97.4 98.3 97.4 95.8 95.6 97.2 97.9 96.2 95.8 97.0 97.2 96.9
Cranbourne 98.6 97.9 99.1 96.9 96.2 97.2 98.8 96.4 98.6 98.0 96.2 97.8 97.2 97.5
Frankston 97.9 97.8 97.2 97.1 98.0 95.2 95.9 97.0 98.4 97.7 96.6 98.5 96.5 97.2
Glen Waverley 99.1 99.2 99.1 98.0 99.6 94.7 98.6 97.1 99.1 98.2 99.0 98.6 98.3 98.3
Hurstbridge 99.8 99.0 98.2 97.6 99.1 98.6 98.7 98.7 98.7 99.3 98.4 98.5 98.6 98.6
Lilydale 97.5 98.1 97.8 98.1 97.7 97.1 96.6 97.5 95.5 97.9 97.7 98.0 98.0 97.5
Pakenham 98.6 97.8 97.5 95.9 98.1 97.0 96.6 97.1 98.0 98.0 96.0 95.8 96.7 97.1
Sandringham 99.5 99.3 99.4 99.0 98.5 97.3 98.5 97.4 99.1 98.9 97.8 98.1 97.6 98.4
South Morang 99.4 98.8 98.8 99.8 99.3 98.4 97.0 99.5 99.3 98.8 99.3 98.6 98.4 98.8
Stony Point 94.0 100.0 99.4 95.0 98.8 100.0 85.7 93.4 98.6 96.4 100.0   98.4 96.9
Sunbury 99.0 98.7 98.7 98.7 98.9 98.0 98.5 98.6 98.4 98.8 97.5 98.0 98.6 98.4
Upfield 99.3 99.4 98.5 99.1 99.4 97.6 99.1 98.6 99.0 99.1 98.5 99.2 99.0 98.9
Werribee 99.3 98.0 98.3 97.7 99.2 96.0 97.8 98.6 98.9 98.3 98.2 98.3 98.1 98.1
Williamstown 98.8 99.5 98.5 98.6 98.8 97.5 98.3 98.6 99.5 99.6 98.6 98.3 98.5 98.7
Network total 98.7 98.5 98.4 98.0 98.5 97.0 97.5 97.9 98.3 98.3 97.7 98.1 97.9 98.0

Metropolitan train punctuality at destination by line

Percentage of services on-time
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
Alamein 94.4 95.1 94.1 94.7 94.8 94.0 93.3 92.6 92.9 93.1 92.5 95.2 93.3 93.8
Belgrave 90.5 91.5 91.4 91.3 92.8 92.7 90.7 89.8 88.0 86.8 84.9 89.4 86.5 89.7
Craigieburn 92.8 93.1 89.9 92.8 92.3 91.8 90.7 93.0 93.1 93.6 91.0 93.0 91.8 92.2
Cranbourne 91.6 90.5 88.3 88.4 89.2 89.4 87.0 84.4 88.6 87.4 85.0 84.5 86.5 87.4
Frankston 90.7 89.1 86.8 89.4 90.3 90.0 87.4 88.8 95.7 93.8 93.4 94.3 91.6 90.9
Glen Waverley 96.3 95.6 96.2 94.4 97.2 95.3 96.0 97.5 96.8 96.8 96.9 96.9 97.0 96.4
Hurstbridge 93.8 93.9 94.1 94.4 95.6 94.4 91.0 93.3 92.9 94.8 93.0 94.9 93.8 93.9
Lilydale 91.9 92.3 92.7 92.1 94.1 93.1 89.8 88.8 88.4 90.0 88.2 90.7 90.2 90.9
Pakenham 91.8 90.2 89.8 87.1 90.3 87.1 86.3 85.4 88.0 86.8 84.1 83.8 86.2 87.1
Sandringham 96.9 95.8 95.6 96.3 96.0 94.2 94.3 93.3 96.0 96.8 92.7 93.0 94.7 94.9
South Morang 94.8 94.8 95.7 95.4 97.1 97.1 92.8 94.9 93.4 94.9 94.8 96.3 94.9 95.2
Stony Point 97.9 96.1 94.1 96.6 95.6 94.5 96.0 90.5 95.3 96.3 95.5   95.2 95.1
Sunbury 94.3 92.9 92.6 93.9 93.4 82.4 91.1 92.3 93.6 92.9 92.0 94.0 92.4 92.0
Upfield 95.5 94.3 91.8 94.8 93.9 92.6 93.5 93.7 93.6 95.1 94.8 95.3 94.2 94.0
Werribee 94.8 93.3 92.8 93.6 95.0 91.8 91.7 91.5 93.8 93.5 91.8 93.0 93.1 92.9
Williamstown 96.9 94.7 94.3 94.5 96.5 94.2 94.3 93.7 96.5 95.6 94.1 95.0 95.8 94.9
Network total 93.7 93.0 92.3 92.8 93.9 92.0 91.2 91.5 92.9 92.9 91.4 92.7 92.2 92.4

 

Percentage of peak services on-time
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
Alamein 92.9 93.8 91.0 91.4 92.0 93.5 89.0 91.5 90.8 91.2 89.1 93.2 92.5 91.6
Belgrave 86.5 89.1 89.3 86.7 90.9 89.4 88.6 85.9 82.1 81.2 77.8 84.2 81.6 85.6
Craigieburn 91.3 93.1 88.2 91.6 92.7 91.0 88.9 91.0 91.0 93.5 89.2 91.5 90.7 91.0
Cranbourne 92.7 89.6 88.1 86.8 90.5 88.5 84.9 81.1 88.2 84.9 78.6 80.9 85.0 85.6
Frankston 90.5 89.8 85.6 88.4 91.0 87.3 85.7 86.8 96.3 93.2 91.2 90.6 92.3 89.9
Glen Waverley 94.9 94.5 95.0 94.1 96.3 93.2 94.3 95.9 95.5 94.6 94.7 94.4 94.8 94.8
Hurstbridge 92.5 91.5 92.8 92.1 94.3 92.9 90.1 93.4 91.0 93.4 91.3 93.8 92.4 92.4
Lilydale 89.5 89.1 91.0 89.7 93.0 93.2 87.3 85.3 84.8 87.5 83.7 86.7 86.8 88.1
Pakenham 92.7 92.5 91.0 87.2 91.1 88.1 86.3 83.4 89.2 86.6 82.3 81.8 86.2 87.2
Sandringham 98.0 97.3 96.8 97.0 96.6 93.7 94.2 93.1 96.5 96.5 89.3 90.1 94.3 94.6
South Morang 95.3 94.7 95.8 95.3 96.2 98.1 93.5 96.3 94.1 95.4 94.7 96.2 94.2 95.4
Stony Point 98.1 96.0 94.0 98.0 96.4 94.1 93.8 89.8 94.4 95.3 93.4   92.8 94.4
Sunbury 94.4 90.9 90.4 93.7 93.3 81.9 90.6 92.7 93.0 91.8 89.0 92.2 92.2 91.1
Upfield 95.6 94.7 91.0 95.6 94.0 92.0 93.4 92.7 93.5 94.6 93.0 94.2 94.2 93.6
Werribee 94.9 93.2 91.3 93.2 95.1 90.4 88.9 89.0 93.0 92.3 87.7 90.8 92.4 91.5
Williamstown 96.5 92.9 92.9 94.7 96.4 92.0 91.9 92.2 96.3 95.2 91.4 92.4 94.7 93.6
Network total 93.2 92.4 91.4 91.8 93.6 91.0 89.7 89.9 91.9 91.7 88.4 90.2 91.0 91.1

Trains - country

August, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Country train service reliability by line

Percentage of services delivered
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
Albury 91.4 95.6 95.7 90.0 96.0 97.3 99.4 96.8 93.9 96.8 88.3 91.9 87.1 94.0
Ararat & Maryborough 100.0 99.6 99.6 100.0 97.8 96.4 99.5 99.6 100.0 100.0 99.5 99.6 100.0 99.3
Bairnsdale 100.0 99.4 99.5 100.0 99.5 96.8 98.8 95.6 97.8 100.0 100.0 98.9 98.9 98.8
Ballarat 97.0 98.1 97.7 98.0 97.9 87.5 94.0 99.4 99.0 99.1 97.0 97.6 98.3 97.0
Bendigo 99.2 98.6 98.7 98.1 98.6 89.1 96.9 99.1 99.5 99.6 98.6 97.2 98.9 97.7
Geelong 97.3 97.5 96.9 96.9 94.4 88.1 94.0 97.5 98.0 98.5 95.5 98.0 98.6 96.2
Gippsland 97.4 99.5 96.9 96.6 97.7 56.1 41.6 96.9 98.2 98.6 96.8 97.9 97.3 91.8
Seymour 97.6 98.9 98.5 98.6 99.1 96.8 95.5 99.7 99.6 96.9 99.0 99.3 98.9 98.4
Shepparton 97.3 97.8 99.5 97.8 97.9 96.1 97.2 99.5 98.8 98.4 97.3 99.5 99.0 98.2
Swan Hill & Echuca 100.0 99.0 99.5 100.0 99.0 99.0 100.0 99.0 100.0 100.0 99.5 100.0 100.0 99.6
Warrnambool 98.9 98.8 98.9 100.0 100.0 96.6 99.4 98.9 100.0 98.3 100.0 96.5 97.8 98.8
Network total 97.6 98.2 97.7 97.6 97.0 87.0 92.8 98.4 98.6 98.7 96.9 97.9 98.3 96.7

August, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Country train punctuality at destination by line

Percentage of services on-time
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
Albury 92.7 90.1 88.8 94.9 80.0 83.9 79.6 89.4 89.8 93.2 87.4 89.9 85.8 87.7
Ararat & Maryborough 89.9 95.5 95.1 95.5 88.5 91.5 92.5 90.6 92.7 88.8 93.2 95.0 95.2 92.9
Bairnsdale 86.8 91.6 82.4 91.0 81.7 75.7 78.5 78.4 87.5 91.8 87.1 82.2 86.6 84.4
Ballarat 85.4 87.1 87.3 89.1 86.6 83.7 84.6 84.7 86.6 83.4 85.7 90.8 89.0 86.7
Bendigo 90.8 89.7 88.6 88.6 82.9 64.2 84.4 79.4 91.7 89.7 89.0 90.3 86.5 85.8
Geelong 88.1 90.0 89.0 90.4 89.4 82.7 83.3 83.9 87.5 89.5 89.9 91.0 91.6 88.4
Gippsland 89.9 84.5 85.1 85.4 81.9 76.2 43.2 68.3 83.4 81.7 81.4 80.8 87.8 81.8
Seymour 89.5 87.9 90.6 86.1 82.9 83.3 84.7 82.7 92.6 89.9 91.9 92.4 92.0 88.1
Shepparton 97.2 93.4 91.9 90.8 83.1 87.9 89.0 83.5 94.0 96.7 94.9 93.4 96.3 91.2
Swan Hill & Echuca 94.2 95.8 93.1 92.9 80.7 71.9 84.9 84.3 94.4 97.4 94.7 95.6 96.3 90.2
Warrnambool 87.4 89.4 86.9 86.2 83.2 77.8 77.2 71.3 77.9 85.0 77.2 80.7 77.9 81.0
Network total 88.7 89.0 88.5 89.2 85.6 80.3 83.2 82.4 88.2 87.9 88.2 89.8 89.9 87.1

Trams

August, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan tram service reliability by line

Percentage of timetable delivered
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
1 99.2 99.1 99.4 99.1 98.5 98.8 98.1 98.2 98.1 98.6 98.6 99.2 98.2 98.7
3 99.2 98.6 99.0 98.8 98.7 99.0 98.7 98.7 98.8 99.2 99.1 98.8 99.1 98.9
5 99.1 99.1 99.0 99.0 99.0 99.1 99.1 99.3 99.0 99.4 99.1 99.0 98.9 99.1
6 98.9 98.9 99.0 98.7 99.1 99.4 99.1 98.9 99.0 99.1 99.3 98.9 99.2 99.1
8 99.1 98.7 98.9 98.7 98.5 98.5 98.1 98.1 98.0 98.0 99.0 98.9 98.1 98.5
11 99.4 98.7 99.1 98.8 98.9 98.7 98.7 98.8 98.7 98.5 98.5 99.1 98.6 98.7
12 99.1 98.9 99.3 98.3 98.4 97.9 97.4 98.2 99.4 99.5 99.3 99.6 99.5 98.8
16 98.4 98.1 98.0 98.4 97.4 99.1 98.3 97.7 98.3 98.3 99.2 98.8 98.7 98.4
19 99.5 99.2 99.1 99.0 98.2 98.9 98.3 98.2 97.8 98.7 98.6 99.2 98.6 98.6
48 99.4 97.9 99.1 98.4 98.5 99.1 98.3 98.7 99.3 99.0 99.4 99.4 99.4 98.9
55 99.6 99.7 99.6 99.2 99.0 98.8 99.1 98.9 99.0 99.4 99.3 99.2 98.8 99.2
57 99.4 99.3 99.3 98.8 99.1 99.2 99.4 99.3 99.3 99.6 99.0 99.5 99.2 99.3
59 99.4 99.3 99.3 98.7 99.0 98.9 99.3 99.2 98.7 99.1 99.1 99.2 98.6 99.0
64 99.0 98.6 99.1 98.7 98.6 98.1 98.3 98.8 98.9 98.7 99.2 98.8 98.7 98.7
67 99.1 98.8 98.9 98.7 98.9 98.5 98.1 98.8 99.0 99.1 99.2 98.8 98.4 98.7
70 99.2 98.5 98.2 98.5 97.5 98.8 98.5 98.4 98.5 98.7 98.4 98.7 99.0 98.5
72 98.8 98.4 97.9 97.7 98.1 99.1 98.3 98.1 98.4 98.1 98.7 98.5 98.6 98.3
75 99.2 98.8 98.9 98.9 98.3 98.0 98.7 98.6 98.6 98.7 98.7 98.9 98.7 98.7
78 99.1 97.0 99.5 98.6 97.9 96.6 97.0 99.1 98.1 97.0 97.9 98.7 97.4 97.9
82 98.4 99.2 99.5 98.0 99.5 99.0 99.3 99.6 99.2 99.7 98.9 99.2 99.0 99.2
86 99.4 99.2 99.2 99.3 98.5 98.9 98.7 98.7 98.7 98.6 98.9 99.1 99.3 98.9
96 99.3 99.2 98.8 99.0 98.8 98.4 98.8 99.1 99.1 99.3 99.1 99.3 99.0 99.0
109 99.3 98.8 98.6 98.4 98.5 98.8 97.9 98.4 99.0 99.3 99.4 99.3 99.4 98.8
City Shuttle 96.9 97.1 97.4 95.6 96.4 96.1 95.3 95.5 97.2 98.5 97.8 98.8 98.6 97.1
Network total 99.1 98.8 99.0 98.7 98.5 98.7 98.4 98.6 98.7 98.9 98.9 99.1 98.8 98.8

August, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram average punctuality over trip by line

Percentage of services on-time
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
1 84.8 84.6 82.1 83.0 82.9 86.9 81.5 79.2 79.8 82.5 85.3 84.6 82.8 83.0
3 83.6 81.1 80.1 81.7 78.7 84.2 83.5 81.0 82.7 85.5 86.7 85.0 85.4 83.0
5 83.1 84.5 82.6 84.7 82.0 87.1 84.7 82.0 85.2 86.5 87.4 87.3 86.3 85.1
6 85.7 86.1 82.6 83.3 83.5 88.2 85.1 84.3 85.8 87.5 89.1 88.1 88.2 86.0
8 79.3 78.1 73.4 75.1 77.0 83.7 69.3 73.0 76.1 76.6 83.0 80.2 78.9 77.1
11 86.1 84.5 83.3 82.0 81.2 90.2 81.2 83.3 80.7 77.7 79.4 81.2 75.2 81.6
12 89.4 89.7 88.4 86.2 84.7 90.1 88.2 88.3 89.9 90.9 90.0 90.5 91.2 89.0
16 80.7 81.7 76.0 79.7 78.6 84.1 78.6 76.2 81.7 81.2 86.3 85.4 81.3 81.0
19 85.0 86.5 84.9 83.9 81.9 87.8 83.6 77.1 79.1 82.4 85.4 82.9 82.9 83.2
48 86.4 87.5 82.7 82.6 82.3 89.0 77.4 83.3 83.9 81.2 84.3 85.6 82.9 83.6
55 88.8 89.3 88.5 87.8 88.1 90.1 87.6 86.7 87.0 88.1 87.4 88.2 84.7 87.8
57 92.2 89.1 87.5 87.3 88.7 92.3 86.3 88.6 87.1 88.1 84.4 89.0 84.6 87.7
59 87.3 87.1 83.6 82.2 83.2 89.6 84.7 81.9 82.3 83.1 85.2 85.8 80.0 84.0
64 83.4 81.1 82.1 83.4 81.1 86.7 83.6 80.0 85.5 85.2 86.3 84.8 84.3 83.7
67 82.0 81.1 79.9 80.9 79.9 85.5 80.5 78.6 82.3 84.3 86.4 86.8 83.6 82.6
70 85.7 85.3 79.1 79.4 77.3 82.8 79.5 81.7 80.7 82.1 85.0 83.4 82.8 81.6
72 81.2 81.2 76.6 76.7 76.8 86.7 78.7 76.2 77.2 75.9 81.2 79.8 78.8 78.8
75 84.5 85.8 80.6 81.4 80.5 84.6 80.0 80.7 79.8 81.5 84.9 83.4 81.0 82.0
78 83.3 82.4 79.6 80.2 76.4 80.7 79.6 79.8 81.2 84.1 84.6 86.4 86.9 81.8
82 88.1 88.6 90.0 87.7 88.3 90.8 84.8 81.2 80.1 86.4 87.8 87.6 84.6 86.5
86 89.3 90.8 87.6 86.8 81.9 92.7 84.7 83.9 84.5 86.8 87.9 86.2 87.8 86.8
96 87.4 86.2 82.0 80.8 77.6 86.7 81.3 84.3 82.9 84.5 82.2 84.4 80.2 82.7
109 86.3 88.8 82.7 81.9 82.5 87.9 77.0 82.5 83.8 82.6 85.3 86.2 84.2 83.8
City Shuttle                            
Network total 85.6 85.6 82.6 82.6 81.6 87.5 81.9 81.6 82.6 83.7 85.4 85.2 83.3 83.6

Note: City Shuttle services are excluded from punctuality calculations.

August, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram punctuality at destination by line

Percentage of services on-time
20152016
Line Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 12 mth
avg
1 75.5 75.8 71.4 73.4 73.3 78.0 69.6 65.8 65.9 70.8 75.0 73.3 70.3 71.9
3 76.5 73.8 71.2 73.2 69.5 76.9 75.6 71.4 76.5 78.8 80.7 79.1 78.4 75.6
5 75.6 78.6 76.0 78.1 75.2 82.8 79.5 75.0 78.3 80.5 82.1 82.4 80.6 79.1
6 79.2 79.5 74.4 75.5 74.9 83.8 78.2 77.2 79.7 81.9 83.8 82.7 81.7 79.5
8 65.9 64.3 58.7 61.0 62.3 71.5 54.7 59.3 62.4 64.0 72.8 67.9 65.4 63.8
11 78.6 77.0 74.8 72.7 73.3 85.9 72.8 75.4 71.1 67.2 69.3 71.2 63.6 72.8
12 83.9 84.5 82.6 78.8 77.5 84.5 82.0 82.4 84.1 85.5 84.5 85.3 85.7 83.1
16 71.5 71.6 64.1 68.8 67.1 73.9 67.8 63.8 72.3 73.1 78.6 77.6 71.4 70.9
19 77.4 79.3 77.0 75.7 73.1 83.0 74.5 66.3 68.2 71.7 76.7 72.6 72.7 74.3
48 75.6 77.4 69.7 69.6 69.8 80.7 62.2 70.8 71.3 67.4 72.0 74.0 69.9 71.3
55 79.1 79.9 79.1 78.6 78.0 81.8 79.6 76.6 77.3 77.7 77.0 76.8 73.0 78.0
57 87.3 82.8 80.6 80.5 82.9 87.3 79.6 82.3 80.7 81.5 76.3 83.4 77.1 81.2
59 78.7 78.2 73.4 72.4 72.8 82.3 76.1 71.7 71.5 72.6 75.7 74.5 68.5 74.0
64 74.5 71.9 72.3 74.4 70.7 80.1 75.7 69.5 77.1 77.2 78.9 77.5 76.4 75.1
67 73.0 71.7 70.1 71.0 69.6 78.0 71.4 67.9 72.9 75.5 78.2 79.4 74.1 73.4
70 75.2 75.5 65.0 65.8 63.0 72.6 66.4 69.8 67.8 69.6 74.4 72.0 71.4 69.5
72 72.0 73.2 65.0 66.0 66.5 80.4 70.8 65.8 62.5 61.9 69.1 67.0 64.9 67.6
75 74.3 75.5 67.9 67.8 66.9 76.2 66.6 67.5 65.0 67.0 72.5 70.3 67.5 69.2
78 74.0 72.9 68.8 70.0 64.6 71.3 70.1 68.8 71.7 75.4 76.2 79.5 80.3 72.5
82 84.0 84.6 86.0 84.4 84.1 88.9 82.1 77.4 76.5 84.3 85.4 84.9 80.1 83.2
86 79.8 82.5 78.1 75.4 69.4 86.6 74.0 71.5 72.4 76.4 77.7 74.8 77.0 76.3
96 79.4 77.5 72.7 70.0 65.5 77.7 71.5 75.4 73.3 74.9 72.1 74.8 69.9 72.9
109 75.2 80.3 69.4 68.5 70.7 77.4 61.3 71.3 71.4 70.1 74.2 75.5 71.5 71.7
City Shuttle                            
Network total 77.0 77.1 72.8 72.6 71.4 80.2 72.1 71.5 72.4 73.9 76.4 76.0 73.2 74.1

Note: City Shuttle services are excluded from punctuality calculations.

Annual reports

Customer Experience Performance Regime

The Annual Report page includes the latest information on the Customer Experience Performance Regime.

Customer satisfaction

The Annual Report page includes the latest information on Customer Satisfaction.

Punctuality and reliability

The Annual Report page includes the latest information on Punctuality and Reliability.

Metropolitan and regional patronage

The Annual Report page includes the latest information on Metropolitan and Regional Patronage.

Prior editions of quarterly reports

1999 to 2014

For any previous editions of Track Record, please contact PTV Communications.

Definitions and additional information

On-time performance

Metropolitan trains

For metropolitan trains 'on time' is defined as the proportion of services which arrived at their destination no later than four minutes and 59 seconds after the scheduled time in the timetable.

Metropolitan trams

Tram average on-time performance is measured at monitoring points along the route (generally the average of the second, third and fourth monitoring points of a total of five) and also near the destination (at point four of five monitoring points). Since tram on-time performance is greatly affected by road congestion, both the destination punctuality performance and the average punctuality are reported in Track Record.

A metropolitan tram service is considered 'on time' if it arrives at its punctuality monitoring points no earlier than 59 seconds before and no later than four minutes and 59 seconds after the scheduled time in the timetable.

Regional trains

For V/Line trains 'on time' is defined as the proportion of services which arrive at their timetable destination no later than five minutes and 59 seconds after the timetabled arrival time for short-distance services and no later than ten minutes and 59 seconds after the timetabled arrival time for long-distance services.

Metropolitan buses

For metropolitan buses, 'on time' is defined as the proportion of services which arrived no more than two minutes early or five minutes late at the scheduled destination.

Reliability performance

Under the arrangements with the new metropolitan tram and train operators, tram and train services are subject to a new reliability (service delivery) measure. Previously, this was a measure of the percentage of scheduled services that were cancelled and a 98 per cent threshold applied. The reliability measure has been expanded to include short services (i.e. services delivered in part but not in full) and loop bypass services (train services that are scheduled to travel through the City or Westona loops but which fail to do so). The 98 per cent threshold still applies.

For trains, a short service is treated as a quarter of a cancellation and a bypass service will be treated as an eighth of a cancellation. For trams, a short service is treated as an eighth of a cancellation. This improved new measure of service delivery will be referred to as the percentage of timetable not delivered. An increase in this measure reflects a decline in performance.

Operational Performance Regime

As part of their contracts, train and tram operators have the opportunity to obtain incentive payments for reducing levels of disruption below agreed performance targets and can incur penalties where disruption levels exceeds these targets. This is known as the Operational Performance Regime.

Passenger compensation

Train and tram operators are required through their franchise agreements to provide service levels above a government-set threshold. This arrangement applies to punctuality and reliability. Should an operator not meet minimum service level requirements, compensation (usually in the form of complimentary tickets) must be provided to customers holding valid periodical tickets who travel on the services concerned.

The Customer Service Charters page provides more information on passenger compensation and performance monitoring details the levels of operator performance (thresholds), below which compensation is applicable.

V/Line railway corridors

For V/Line trains, a corridor refers to one or more regional rail lines. The table below shows the five V/Line  train corridors, and relevant short and long distance lines.

V/Line short and long distance services

V/Line short and long distance services
Corridor Short distance lines Long distance lines
Southern Geelong Warrnambool
Western Ballarat Ararat, Maryborough*
Northern Bendigo Echuca, Swan Hill
North Eastern Seymour Shepparton, Albury/Wodonga
Eastern Traralgon Bairnsdale

*Note: The Maryborough line includes services operating between Southern Cross Station and Maryborough which are considered long distance and services operating between Ballarat and Maryborough which are considered short distance.

Customer satisfaction

Public Transport Victoria commissions monthly customer satisfaction surveys. Interviewees are asked to rate a number of aspects relating to public transport services according to whether they are satisfied or dissatisfied with the service. Survey results are compiled into quarterly customer satisfaction indices.

The Performance monitoring page includes more information about Customer satisfaction surveys and indices.