Track Record

You can access information on the punctuality and reliability of:

  • metropolitan train services
  • tram services
  • country train services.

The quarterly bulletins also report on:

  • metropolitan and country bus services
  • bonuses paid to operators if they exceed targets and standards
  • financial penalties imposed if operators fail to meet performance targets
  • results of customer satisfaction surveys.

Public Transport Victoria is committed to:

  • the continual improvement of the State's public transport services
  • ensuring transport operators meet the requirements of their contracts.

Monthly reports

Trains - metropolitan

December, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan train express run service delivery

Unplanned express running
   Percentage of total services Number of express run services Total number of timetabled services
 2017Dec 0.0 0 62,766

Metropolitan train service reliability by line

Percentage of timetable delivered
2017
Line Dec 12 mth
avg
Alamein 99.1 -
Belgrave 99.2 -
Craigieburn 98.4 -
Cranbourne 97.6 -
Frankston 98.1 -
Glen Waverley 99.6 -
Hurstbridge 99.3 -
Lilydale 98.6 -
Pakenham 97.6 -
Sandringham 99.2 -
South Morang 99.5 -
Stony Point 97.3 -
Sunbury 99.4 -
Upfield 98.8 -
Werribee 99.2 -
Williamstown 99.5 -
Network total 98.8 -

 

Percentage of peak timetable delivered
2017
Line Dec 12 mth
avg
Alamein 98.7 -
Belgrave 98.7 -
Craigieburn 97.1 -
Cranbourne 97.1 -
Frankston 97.2 -
Glen Waverley 99.1 -
Hurstbridge 98.8 -
Lilydale 98.2 -
Pakenham 97.5 -
Sandringham 98.5 -
South Morang 99.6 -
Stony Point 96.9 -
Sunbury 98.9 -
Upfield 98.2 -
Werribee 98.8 -
Williamstown 99.8 -
Network total 98.3 -

Metropolitan train punctuality at destination by line

Percentage of services on-time
2017
Line Dec 12 mth
avg
Alamein 93.9 -
Belgrave 90.4 -
Craigieburn 89.3 -
Cranbourne 88.4 -
Frankston 86.5 -
Glen Waverley 97.1 -
Hurstbridge 93.7 -
Lilydale 92.7 -
Pakenham 86.0 -
Sandringham 95.6 -
South Morang 93.8 -
Stony Point 89.5 -
Sunbury 89.4 -
Upfield 93.0 -
Werribee 91.5 -
Williamstown 95.6 -
Network total 91.6 -

 

Percentage of peak services on-time
2017
Line Dec 12 mth
avg
Alamein 90.4 -
Belgrave 84.6 -
Craigieburn 86.8 -
Cranbourne 86.5 -
Frankston 87.6 -
Glen Waverley 95.2 -
Hurstbridge 93.5 -
Lilydale 90.0 -
Pakenham 85.2 -
Sandringham 96.2 -
South Morang 93.8 -
Stony Point 91.5 -
Sunbury 87.1 -
Upfield 88.6 -
Werribee 89.6 -
Williamstown 92.7 -
Network total 89.9 -

 

Historical performance results under previous franchise contract

Metropolitan train express run service delivery

Unplanned express running
   Percentage of total services Number of express run services Total number of timetabled services
2016Nov 0.0 2 63,029
 Dec 0.0 1 65,452
2017Jan 0.0 4 68,708
 Feb 0.0 2 60,209
 Mar 0.0 1 66,242
 Apr 0.0 0 60,442
 May 0.0 1 66,538
 Jun 0.0 0 63,498
 Jul 0.0 0 64,872
 Aug 0.0 0 66,661
 Sep 0.0 0 62,579
 Oct 0.0 0 67,014
 Nov 0.0 2 63,641

Metropolitan train service reliability by line

Percentage of timetable delivered
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
Alamein 99.4 99.5 98.8 99.5 99.2 99.2 99.3 99.3 99.0 99.4 99.4 99.1 99.4 99.3
Belgrave 98.2 96.9 98.5 98.9 99.3 99.0 99.2 99.4 98.8 98.9 99.3 98.7 99.6 98.9
Craigieburn 99.1 98.6 98.8 98.9 98.8 98.9 99.0 99.3 98.3 98.7 99.4 99.2 98.3 98.8
Cranbourne 98.3 98.7 98.1 98.6 98.5 98.8 98.1 98.6 97.5 98.6 98.6 98.5 96.4 98.3
Frankston 98.3 98.7 97.9 98.7 98.2 98.8 98.0 98.1 97.9 98.3 99.0 98.5 99.1 98.4
Glen Waverley 99.2 99.3 99.6 99.7 99.7 99.6 99.6 99.8 98.5 99.3 99.5 98.9 99.9 99.4
Hurstbridge 99.2 98.9 99.3 99.0 99.2 99.0 99.2 99.1 98.3 99.5 99.5 99.1 99.1 99.1
Lilydale 97.8 98.5 99.4 97.8 98.6 98.0 98.4 99.1 97.6 98.9 98.9 98.2 98.5 98.5
Pakenham 98.7 98.8 98.3 99.0 98.8 99.0 98.9 99.2 98.0 98.6 99.1 98.7 98.2 98.7
Sandringham 99.3 98.2 98.8 97.8 99.5 98.9 99.2 99.5 98.8 98.3 99.6 99.1 99.4 98.9
South Morang 99.3 99.3 99.3 99.3 99.5 99.7 99.2 99.5 98.7 99.3 99.7 99.1 99.2 99.3
Stony Point 97.4 97.1 99.3 94.7 99.5 97.1 92.5 98.3 89.7 82.5 98.2 96.9 97.2 95.2
Sunbury 99.2 99.2 98.9 99.6 98.8 99.5 99.3 99.6 98.4 99.4 99.4 99.5 99.5 99.3
Upfield 99.1 99.0 98.6 99.1 98.8 99.1 99.2 98.8 97.9 99.5 99.3 99.2 98.7 98.9
Werribee 98.8 98.6 99.0 98.4 99.3 98.9 98.9 98.2 98.3 99.3 98.8 99.4 99.3 98.9
Williamstown 99.0 99.5 99.5 98.9 99.4 99.5 98.6 99.0 99.3 99.5 99.0 99.7 99.5 99.3
Network total 98.8 98.8 98.9 98.8 99.0 99.0 98.8 99.0 98.2 98.8 99.2 99.0 98.9 98.9

 

Percentage of peak timetable delivered
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
Alamein 98.9 99.5 99.2 98.9 98.9 98.4 99.6 99.2 97.7 98.9 99.4 98.3 98.3 98.9
Belgrave 97.4 96.5 98.6 97.7 98.8 98.1 98.7 99.0 98.5 98.1 98.9 98.4 99.3 98.4
Craigieburn 98.7 97.9 97.9 98.1 97.8 98.0 98.3 98.9 97.1 98.0 98.6 98.2 98.1 98.1
Cranbourne 98.6 98.8 97.7 97.8 98.6 98.2 97.6 99.4 96.5 98.1 96.6 98.1 96.1 97.8
Frankston 98.2 97.9 97.3 98.5 97.2 98.1 97.9 97.0 97.3 98.2 98.7 98.4 98.8 97.9
Glen Waverley 98.3 99.1 99.2 99.5 99.4 99.3 99.5 99.5 97.0 98.8 99.5 98.5 99.8 99.1
Hurstbridge 99.1 98.2 98.6 98.2 98.6 98.7 98.5 99.0 97.9 99.4 99.4 98.9 98.7 98.7
Lilydale 97.0 98.1 98.8 96.4 98.0 96.3 98.4 98.6 96.2 98.6 98.4 97.7 98.1 97.9
Pakenham 97.9 98.4 97.4 98.2 98.2 98.7 98.4 99.0 97.3 98.4 98.7 98.0 97.9 98.2
Sandringham 99.1 97.3 98.4 99.1 99.4 98.0 99.1 99.5 98.1 97.9 99.5 99.0 99.2 98.7
South Morang 98.8 98.8 98.5 99.1 99.6 99.5 99.5 99.3 98.0 99.1 99.7 98.7 98.8 99.0
Stony Point 97.0 96.3 98.1 98.8 98.3 94.9 91.8 98.8 89.3 82.4 100.0 97.5 97.4 95.2
Sunbury 99.5 98.7 98.2 99.6 98.1 99.2 98.7 99.6 97.7 99.0 98.9 99.0 99.0 98.8
Upfield 99.4 98.2 98.5 98.7 98.4 99.4 99.6 97.5 97.8 99.8 99.4 99.2 98.7 98.8
Werribee 98.7 98.6 98.7 97.1 99.0 98.5 98.5 98.4 97.9 99.3 97.4 99.4 99.1 98.5
Williamstown 98.9 99.9 99.3 98.4 98.8 99.0 98.8 99.7 98.4 99.1 97.3 99.8 98.6 98.9
Network total 98.5 98.3 98.4 98.3 98.5 98.4 98.6 98.8 97.4 98.6 98.7 98.6 98.6 98.4

Metropolitan train punctuality at destination by line

Percentage of services on-time
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
Alamein 91.1 92.7 94.9 93.5 91.6 93.6 92.7 93.4 91.8 92.4 94.5 92.6 93.5 93.1
Belgrave 88.5 87.4 96.4 87.9 89.8 91.5 90.9 92.0 89.5 90.5 92.2 90.4 92.2 91.0
Craigieburn 92.0 91.9 90.9 90.3 88.4 93.1 91.0 90.6 87.6 90.1 90.0 89.3 86.1 89.9
Cranbourne 86.9 87.6 88.7 89.6 85.9 84.1 79.9 87.5 87.8 88.0 91.9 89.7 91.3 87.6
Frankston 88.8 89.6 89.2 89.1 87.3 89.8 87.0 89.9 85.0 87.5 95.4 93.2 92.5 89.6
Glen Waverley 95.6 96.2 97.3 97.0 96.7 96.3 95.8 96.7 95.3 96.7 97.6 97.1 98.0 96.7
Hurstbridge 91.6 93.2 95.0 93.4 93.4 93.4 92.0 93.2 91.1 92.6 95.3 96.3 94.7 93.7
Lilydale 86.9 89.6 94.1 90.6 91.1 92.1 91.4 92.1 89.7 91.4 93.5 91.8 93.5 91.9
Pakenham 85.2 87.3 87.6 89.6 83.0 83.4 81.9 88.2 86.2 88.1 91.0 88.2 89.6 87.0
Sandringham 95.9 97.1 95.8 96.2 95.2 95.3 93.6 96.3 94.4 96.3 95.9 95.8 95.5 95.6
South Morang 93.6 94.1 96.7 93.8 93.5 94.5 93.9 94.1 92.1 92.6 95.8 93.1 94.4 94.0
Stony Point 89.5 91.4 82.7 91.7 84.9 83.6 77.4 86.7 87.9 88.1 94.4 94.0 95.9 88.2
Sunbury 91.3 91.9 91.1 91.2 88.6 92.9 90.2 89.8 88.7 89.6 91.3 90.9 88.1 90.4
Upfield 94.2 92.7 92.9 92.6 91.9 93.7 91.9 88.8 89.0 91.9 92.5 91.4 91.1 91.7
Werribee 91.4 93.0 93.7 90.8 92.6 92.7 91.9 90.4 87.8 92.1 92.2 91.8 92.0 91.8
Williamstown 93.7 94.7 95.1 93.6 95.0 94.7 94.4 93.7 92.7 95.1 95.9 95.8 94.9 94.7
Network total 91.1 92.0 93.1 91.9 90.8 92.0 90.4 91.7 89.8 91.6 93.8 92.6 92.5 91.9

 

Percentage of peak services on-time
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
Alamein 86.9 90.0 92.4 92.0 90.3 90.4 92.6 92.1 89.5 91.6 96.0 91.7 93.2 91.8
Belgrave 80.4 81.7 93.0 81.2 86.8 86.1 87.3 87.0 84.7 87.3 87.7 84.7 90.8 86.6
Craigieburn 90.7 91.3 88.4 90.4 87.0 92.3 88.8 88.6 85.9 88.3 87.2 85.5 84.6 88.1
Cranbourne 86.4 87.0 87.5 87.4 80.7 80.2 79.1 85.6 85.2 86.9 90.1 87.6 88.2 85.4
Frankston 89.4 90.0 90.9 90.2 85.1 87.7 88.7 89.4 83.5 87.7 95.3 93.7 93.3 89.6
Glen Waverley 94.2 95.9 95.7 95.6 95.7 94.0 93.3 95.1 93.4 94.8 96.5 95.7 97.0 95.2
Hurstbridge 90.4 92.2 94.9 90.2 92.7 93.4 90.5 92.2 88.8 90.6 94.9 95.2 93.2 92.4
Lilydale 82.0 86.6 90.8 88.5 89.3 89.3 89.7 89.4 86.3 90.5 91.2 89.4 93.1 89.6
Pakenham 85.0 91.2 88.7 90.6 83.4 82.1 81.3 89.2 86.9 87.3 91.2 86.8 89.4 87.3
Sandringham 95.1 97.2 95.8 96.4 94.9 95.1 92.6 96.5 94.1 95.0 96.0 95.6 96.9 95.5
South Morang 93.4 93.7 96.1 92.7 92.8 94.4 93.9 92.7 90.7 92.1 97.2 92.6 93.4 93.5
Stony Point 90.2 83.1 84.1 89.2 78.0 73.6 66.9 77.7 79.3 83.2 91.1 92.2 94.6 83.2
Sunbury 89.8 92.9 88.8 91.3 86.2 89.8 87.5 88.7 86.5 87.0 89.7 88.3 86.3 88.5
Upfield 92.6 93.2 90.1 91.8 88.9 94.2 88.9 87.0 87.7 89.7 90.3 91.5 88.3 90.1
Werribee 91.6 93.0 91.9 89.4 90.6 92.8 90.7 90.3 87.1 91.5 91.6 91.2 92.4 91.0
Williamstown 92.9 95.4 93.7 92.7 93.3 90.8 93.2 91.9 91.5 93.3 96.0 94.1 93.9 93.4
Network total 89.6 91.6 91.8 90.8 89.1 90.2 89.1 90.5 88.0 90.2 92.8 91.1 91.8 90.6

Trains - country

December, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Country train service reliability by line

Percentage of services delivered
20162017
Line Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 12 mth
avg
Albury 98.9 94.6 95.8 81.8 96.7 67.7 96.7 96.2 98.8 95.6 94.6 92.8 76.3 90.5
Ararat & Maryborough 100.0 99.6 99.2 99.3 100.0 100.0 100.0 98.1 100.0 99.4 100.0 99.7 99.4 99.6
Bairnsdale 99.5 100.0 97.4 98.9 100.0 100.0 100.0 99.5 100.0 98.6 98.9 98.8 100.0 99.4
Ballarat 98.4 96.4 97.8 97.1 98.7 97.6 98.4 98.1 98.5 96.8 96.5 98.0 94.7 97.4
Bendigo 97.7 95.2 91.3 95.9 98.3 97.0 96.7 97.9 98.4 99.2 97.1 96.5 95.9 96.7
Geelong 97.0 95.3 96.1 96.5 98.2 98.6 99.3 98.5 97.6 98.6 97.6 97.5 97.7 97.6
Gippsland 97.9 99.2 99.1 98.6 99.0 99.3 99.4 98.2 98.8 98.7 99.5 97.9 97.2 98.7
Seymour 99.0 97.7 98.6 98.7 98.9 99.9 99.4 99.2 99.7 98.3 97.9 96.4 96.7 98.5
Shepparton 98.9 98.9 98.4 98.5 100.0 100.0 97.9 98.6 99.0 100.0 99.1 99.5 96.9 98.9
Swan Hill & Echuca 100.0 100.0 98.9 98.0 100.0 97.9 100.0 99.5 99.5 99.5 97.5 99.5 100.0 99.2
Warrnambool 98.9 98.9 99.0 97.4 99.0 100.0 98.6 99.1 98.2 96.4 96.3 95.9 95.5 97.8
Network total 98.0 96.7 96.7 96.9 98.6 97.8 98.7 98.4 98.4 98.3 97.6 97.5 96.4 97.7

December, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Country train punctuality at destination by line

Percentage of services on-time
20162017
Line Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 12 mth
avg
Albury 56.7 65.1 61.7 60.7 85.7 94.3 91.1 80.1 85.7 85.5 82.8 81.2 61.3 78.2
Ararat & Maryborough 88.2 83.5 81.5 81.2 69.8 77.2 85.2 87.3 85.8 82.9 84.6 87.1 86.7 83.0
Bairnsdale 65.3 78.1 82.6 74.3 68.6 66.5 66.7 65.2 77.3 72.4 77.6 74.3 52.8 71.4
Ballarat 91.2 85.2 84.9 81.4 81.5 79.8 83.9 87.9 86.7 86.2 88.2 86.3 83.9 84.7
Bendigo 83.4 79.2 83.0 81.8 87.9 87.1 84.3 84.1 86.0 91.0 89.9 80.7 84.4 85.1
Geelong 88.7 83.3 84.8 84.6 87.6 84.5 89.6 89.6 86.0 87.2 89.4 89.2 84.5 86.7
Gippsland 82.2 81.0 84.4 76.1 77.6 78.5 79.9 78.8 80.5 82.6 80.4 80.6 76.6 79.7
Seymour 88.2 83.9 86.3 86.0 90.0 88.7 89.4 86.7 90.5 87.4 90.0 85.4 86.2 87.6
Shepparton 91.6 85.2 88.4 84.5 92.9 86.5 92.0 85.1 92.3 88.9 89.3 83.6 83.6 87.6
Swan Hill & Echuca 83.8 70.9 84.5 87.7 93.8 69.5 55.7 46.1 73.8 97.4 95.1 92.6 91.3 79.6
Warrnambool 15.4 12.6 29.7 31.2 60.1 54.7 64.6 67.9 67.6 90.0 89.0 87.3 86.0 62.4
Network total 84.7 80.4 82.6 80.5 84.1 82.0 84.6 84.7 85.2 87.1 87.9 85.8 83.0 84.1

Trams

December, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

A new approach has been taken to the evaluation of tram punctuality over the length of each route as a result of the new contract effective 30 November 2017. This approach means that a service is considered ontime if it arrives no more than 4 minutes and 59 seconds late and departs no more than 59 seconds early. Previously, only departure times at monitoring points were considered. This better reflects the passenger experience.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan tram service reliability by line

Percentage of timetable delivered
2017
Line Dec 12 mth
avg
1 98.3 -
3 97.1 -
5 99.0 -
6 97.6 -
11 98.0 -
12 98.5 -
16 97.9 -
19 98.2 -
48 97.2 -
57 98.8 -
58 98.2 -
59 98.7 -
64 97.6 -
67 95.9 -
70 96.7 -
72 97.4 -
75 98.0 -
78 97.5 -
82 99.3 -
86 98.3 -
96 99.0 -
109 97.5 -
City Shuttle 94.7 -
Network total 97.9 -

December, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram average punctuality over trip by line

Percentage of services on-time
2017
Line Dec 12 mth
avg
1 86.5 -
3 82.6 -
5 86.5 -
6 79.0 -
11 76.7 -
12 81.1 -
16 78.8 -
19 84.9 -
48 73.4 -
57 85.9 -
58 78.5 -
59 83.3 -
64 85.3 -
67 81.1 -
70 75.5 -
72 75.5 -
75 77.9 -
78 84.9 -
82 90.6 -
86 72.7 -
96 80.7 -
109 76.7 -
City Shuttle    
Network total 80.7 -

Note: City Shuttle services are excluded from punctuality calculations.

December, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram punctuality at destination by line

Percentage of services on-time
2017
Line Dec 12 mth
avg
1 70.9 -
3 68.1 -
5 75.5 -
6 56.8 -
11 62.0 -
12 67.3 -
16 64.4 -
19 74.1 -
48 57.0 -
57 74.5 -
58 59.2 -
59 69.4 -
64 72.3 -
67 66.3 -
70 61.2 -
72 60.4 -
75 62.6 -
78 75.6 -
82 85.9 -
86 51.3 -
96 63.9 -
109 59.9 -
City Shuttle    
Network total 66.0 -

Note: City Shuttle services are excluded from punctuality calculations.

Historical performance results under previous franchise contract

November, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan tram service reliability by line

Percentage of timetable delivered
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
1 98.6 99.1 98.5 98.7 98.8 98.7 98.9 98.3 98.4 98.7 98.1 98.3 97.5 98.5
3 98.5 98.4 98.6 97.7 97.8 97.4 98.1 98.8 98.3 98.3 97.9 98.2 97.0 98.1
5 98.9 99.2 98.8 99.3 98.7 98.5 98.6 98.9 99.4 98.9 98.3 99.2 98.3 98.9
6 99.1 98.8 99.1 98.8 98.8 98.5 98.3 98.6 97.9 98.1 97.6 98.7 97.6 98.4
8 98.7 98.8 98.5 98.1 97.9 98.3               98.3
11 98.5 98.0 98.3 98.0 97.2 98.0 98.0 99.2 99.0 98.4 98.6 97.9 98.0 98.2
12 99.6 99.2 98.7 99.0 98.3 98.4 97.4 97.7 99.1 99.0 99.2 99.2 98.3 98.6
16 98.4 98.4 98.7 98.0 97.3 97.8 97.9 98.6 98.8 98.6 98.4 98.4 97.4 98.2
19 98.6 99.1 98.8 99.3 98.4 98.2 98.9 98.8 98.0 98.6 98.7 98.5 97.6 98.6
48 99.5 99.3 99.2 99.1 98.7 99.0 99.2 98.9 99.4 98.9 99.4 98.3 97.8 98.9
55 99.3 99.0 98.5 99.3 99.2 99.3               99.1
57 99.2 99.5 99.1 99.2 99.3 99.7 99.3 99.4 99.4 99.2 99.3 98.5 98.8 99.2
58             97.2 99.0 99.0 98.6 98.4 98.9 98.2 98.5
59 99.1 98.8 99.1 99.0 99.0 99.1 99.0 99.5 99.4 99.2 99.3 98.7 98.9 99.1
64 98.8 98.2 98.0 98.0 97.7 97.4 97.2 98.4 97.9 97.6 98.1 98.5 97.2 97.8
67 98.9 98.5 97.9 97.9 97.7 98.0 98.1 97.4 97.9 98.1 98.0 97.9 96.7 97.8
70 98.3 98.8 99.0 98.7 98.2 98.9 99.0 98.9 98.7 98.4 98.1 98.3 96.8 98.5
72 98.4 98.2 98.9 98.5 98.5 98.0 97.4 98.4 98.4 98.3 98.0 98.7 97.7 98.2
75 98.8 99.1 99.1 98.5 98.0 98.4 99.1 99.3 99.0 98.1 98.2 98.2 97.5 98.5
78 98.6 97.6 96.6 96.0 95.2 94.2 99.3 99.4 99.4 99.5 99.8 99.3 99.0 98.0
82 99.0 99.5 99.0 99.6 99.4 99.7 99.1 99.4 99.7 99.4 99.2 99.1 99.3 99.4
86 98.9 98.5 98.9 98.8 98.3 98.3 98.2 98.8 98.4 98.2 98.2 97.9 98.1 98.4
96 99.2 99.1 99.1 99.4 99.1 99.3 99.2 99.4 99.0 99.2 99.3 99.3 99.2 99.2
109 99.5 99.3 99.2 99.1 98.6 99.1 99.0 99.0 99.1 98.8 99.5 98.7 97.7 98.9
City Shuttle 92.6 95.1 92.8 94.1 90.4 91.8 92.1 90.2 94.0 91.3 94.9 93.8 94.3 92.9
Network total 98.8 98.7 98.6 98.6 98.2 98.3 98.3 98.6 98.7 98.5 98.5 98.5 97.9 98.5

November, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram average punctuality over trip by line

Percentage of services on-time
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
1 83.3 84.7 86.8 79.2 77.3 76.5 83.5 86.4 85.5 85.6 87.7 84.7 81.9 83.4
3 81.6 84.1 85.3 78.7 77.2 80.6 80.5 85.6 85.3 84.3 83.0 83.2 79.3 82.2
5 86.1 85.2 87.5 84.5 83.2 83.6 81.7 85.2 86.5 85.0 85.9 85.4 83.4 84.7
6 87.8 87.1 89.8 85.3 85.4 85.8 77.5 82.6 81.3 80.7 82.9 80.1 75.4 82.6
8 76.0 78.7 84.7 70.3 72.6 74.5               76.3
11 67.3 69.3 84.5 69.6 66.2 72.7 73.7 81.9 84.0 80.1 83.1 81.4 77.0 77.0
12 88.8 87.2 90.1 89.4 85.3 87.3 84.6 85.9 85.4 85.2 88.2 88.2 83.9 86.7
16 80.3 81.1 85.5 77.5 76.1 80.1 77.0 84.6 84.2 81.5 82.9 80.5 76.1 80.6
19 80.7 82.8 89.8 83.3 78.4 73.7 79.0 82.5 82.1 84.0 87.8 82.3 82.1 82.3
48 82.0 82.1 88.5 78.7 76.3 80.8 80.3 81.6 82.7 79.1 83.7 80.6 74.4 80.8
55 83.5 84.8 88.0 83.2 81.3 85.2               84.5
57 83.8 86.0 90.4 83.8 84.7 88.8 86.6 86.2 87.7 87.7 87.1 84.4 83.0 86.4
58             67.0 78.2 79.7 80.5 81.2 80.3 75.8 77.5
59 81.0 80.3 89.2 77.9 78.1 81.6 80.2 84.6 85.7 84.6 84.5 80.6 80.3 82.3
64 85.0 86.2 86.9 80.8 78.4 81.8 79.1 85.8 86.4 83.4 84.9 86.0 83.3 83.6
67 82.6 82.4 84.0 76.5 73.7 80.0 76.0 80.6 80.3 79.6 80.0 78.7 75.8 78.9
70 79.4 79.9 84.5 77.4 78.5 81.0 83.2 85.8 82.9 84.4 83.2 81.2 76.4 81.6
72 78.3 78.8 88.5 78.0 77.5 78.3 75.2 81.7 84.6 81.2 83.1 80.7 77.1 80.4
75 80.7 81.1 88.2 77.9 73.1 79.0 80.2 84.4 83.0 82.4 84.2 83.7 79.1 81.4
78 85.5 79.8 86.1 84.9 82.2 82.1 86.6 88.4 89.4 90.6 88.3 88.1 85.7 86.1
82 84.6 85.9 92.2 87.0 86.2 89.0 89.2 91.3 93.3 90.2 92.5 90.2 87.6 89.6
86 85.6 77.8 87.4 80.2 78.8 77.2 73.6 78.6 76.6 74.4 76.9 74.1 72.6 77.3
96 82.5 79.3 85.1 82.8 81.0 83.5 83.4 85.6 82.5 83.3 84.5 82.3 80.7 82.8
109 85.5 85.0 90.6 81.7 77.5 82.5 81.9 83.6 82.9 80.4 85.4 83.8 77.4 82.7
City Shuttle                            
Network total 82.2 82.0 87.6 80.3 78.5 80.9 79.7 83.9 83.9 82.9 84.5 82.5 79.3 82.2

Note: City Shuttle services are excluded from punctuality calculations.

November, 2017

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram punctuality at destination by line

Percentage of services on-time
20162017
Line Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 12 mth
avg
1 72.2 73.4 77.2 66.3 62.1 62.3 71.1 76.3 75.5 75.6 78.2 72.9 69.0 71.7
3 73.3 76.6 78.8 68.8 66.5 72.5 66.1 76.0 76.3 72.9 71.4 71.4 64.1 71.8
5 79.3 78.8 83.5 78.7 75.8 75.3 68.6 75.6 77.4 75.1 76.4 76.0 73.2 76.1
6 80.6 80.5 85.6 77.9 78.3 78.7 58.4 67.2 65.8 64.8 67.3 62.1 54.3 69.6
8 61.6 65.0 74.1 55.0 57.3 59.8               62.5
11 53.8 57.9 78.5 56.5 52.6 61.0 61.5 73.8 75.6 69.9 75.4 72.6 66.8 66.9
12 81.2 79.3 84.8 82.4 75.0 79.5 74.6 77.6 76.8 76.0 80.9 81.1 74.7 78.5
16 69.9 69.7 76.2 65.5 64.6 69.5 60.2 72.3 73.0 69.1 71.6 67.5 60.3 68.2
19 71.8 74.5 84.1 74.7 68.4 58.4 64.9 70.8 70.3 75.0 80.7 73.3 73.9 72.4
48 68.2 69.5 80.5 63.4 61.2 67.0 66.5 68.3 70.8 64.9 71.4 66.9 57.8 67.4
55 70.1 72.7 78.5 72.0 68.6 72.6               72.9
57 75.7 78.5 85.1 75.9 77.1 81.7 77.8 77.3 80.3 80.3 79.6 75.6 73.4 78.6
58             46.9 62.8 64.5 65.7 67.1 64.3 58.6 61.3
59 71.3 70.2 83.1 67.6 67.5 71.5 66.6 73.4 75.9 73.1 73.5 67.2 67.1 71.4
64 76.8 78.7 80.2 71.3 68.3 71.9 64.8 74.9 76.4 72.7 74.1 75.7 71.3 73.3
67 72.5 72.2 75.6 65.3 61.9 68.8 61.3 69.4 68.8 67.0 67.6 66.7 61.9 67.2
70 65.9 66.9 76.4 64.5 65.2 69.6 71.9 76.1 72.5 73.1 73.1 69.7 62.0 70.1
72 64.0 64.8 80.7 67.1 65.3 64.0 59.8 69.7 73.3 69.3 72.5 67.8 62.7 68.0
75 66.1 67.8 80.7 62.3 55.1 65.4 64.2 71.8 69.4 68.6 72.2 71.6 63.8 67.8
78 76.2 68.8 78.6 76.0 73.0 72.9 81.5 82.7 84.4 85.4 81.9 80.9 78.0 78.8
82 80.2 82.3 91.8 83.3 81.8 86.0 87.7 90.1 92.7 89.4 91.9 88.2 85.2 87.6
86 74.6 62.6 78.5 67.0 64.3 61.5 55.8 63.4 60.2 56.8 60.2 57.0 54.0 61.7
96 70.7 66.6 75.3 72.0 70.0 72.7 70.7 74.0 69.4 72.4 73.1 70.0 66.3 71.0
109 74.6 74.4 84.8 68.3 62.2 70.1 66.9 70.0 69.8 66.4 74.0 71.9 62.0 70.1
City Shuttle                            
Network total 71.5 71.5 80.5 69.4 66.7 69.6 66.3 72.8 73.1 71.6 74.0 70.9 66.1 71.0

Note: City Shuttle services are excluded from punctuality calculations.

Latest quarterly reports

Latest Track Record

The latest quarterly report is Track Record 72 which covers July to September 2017.

Track Record 72, July to September 2017 (DOCX) 214kB

Track Record 71,  April to June 2017 (DOCX) 426kB

Track Record 70, January to March 2017 (DOCX) 273kB

Track Record 69, October to December 2016 (DOCX) 182kB

Track Record 68, July to September 2016 (PDF) 685kB

Track Record 68, July to September 2016 - accessible version (DOCX) 395kB

Track Record 67, April to June 2016 (PDF) 871kB

Track Record 67, April to June 2016 - accessible version (DOCX) 884kB

Track Record 66, January to March 2016 (PDF) 881kB

Track Record 66, January to March 2016 - accessible version (DOC) 1.09MB

Track Record 65, October to December 2015 (PDF) 910kB

Track Record 65, October to December 2015 - accessible version (DOC) 2.5MB

Track Record 64, July to September 2015 (PDF) 1.5MB

Track Record 64, July to September 2015 - accessible version (DOC) 2.7MB

Track Record 63, April to June 2015 (PDF) 1.04MB

Track Record 63, April to June 2015 - accessible version (DOC) 994KB

Track Record 62, January to March 2015 (PDF) 1.03MB

Track Record 62, January to March 2015 - accessible version (DOC) 1.78MB

Track Record 61, October to December 2014 (PDF) 1.03MB

Track Record 61, October to December 2014 - accessible version (DOC) 2.1MB

Track Record 60, July to September 2014 (PDF) 1.4MB

Track Record 60, July to September 2014 - accessible version (DOC) 2.4MB

Track Record 59, April to June 2014 (PDF) 3.4MB

Track Record 59, April to June 2014 - accessible version (DOC) 2.8MB

Annual reports

Customer Experience Performance Regime

The Annual Report page includes the latest information on the Customer Experience Performance Regime.

Customer satisfaction

The Annual Report page includes the latest information on Customer Satisfaction.

Punctuality and reliability

The Annual Report page includes the latest information on Punctuality and Reliability.

Metropolitan and regional patronage

The Annual Report page includes the latest information on Metropolitan and Regional Patronage.

Prior editions of quarterly reports

1999 to 2014

For any previous editions of Track Record, please contact PTV Communications.

Definitions and additional information

On-time performance

Metropolitan trains

For metropolitan trains 'on time' is defined as the proportion of services which arrived at their destination no later than four minutes and 59 seconds after the scheduled time in the timetable.

Metropolitan trams

Tram average on-time performance is measured at monitoring points along the route (generally the average of the second, third and fourth monitoring points of a total of five) and also near the destination (at point four of five monitoring points). Since tram on-time performance is greatly affected by road congestion, both the destination punctuality performance and the average punctuality are reported in Track Record.

A metropolitan tram service is considered 'on time' if it departs from its punctuality monitoring points no earlier than 59 seconds before the scheduled time in the timetable and arrives no later than four minutes and 59 seconds after the scheduled time in the timetable.

Regional trains

For V/Line trains 'on time' is defined as the proportion of services which arrive at their timetable destination no later than five minutes and 59 seconds after the timetabled arrival time for short-distance services and no later than ten minutes and 59 seconds after the timetabled arrival time for long-distance services.

Metropolitan buses

A metropolitan bus service is considered 'on time' if it departs from its punctuality monitoring points no earlier than 59 seconds before the scheduled time in the timetable and arrives no later than four minutes and 59 seconds after the scheduled time in the timetable.

Reliability performance

Under the new arrangements with the metropolitan tram and train operators, services are subject to reliability (service delivery) measures. These measures assess whether operators have delivered services to the locations specified in the timetable. The reliability measure reflects the impact that cancelled services, short services (i.e. services delivered in part but not in full), loop bypass services (train services that are scheduled to travel through the City or Westona loops but which fail to do so) and unplanned express services have on passengers. A 98 per cent contract threshold applies.

For trains, a short service is treated as a quarter of a cancellation and a bypass or unplanned express service is treated as an eighth of a cancellation. For trams, a short service is treated as an eighth of a cancellation. This measure of service delivery is referred to as the percentage of timetable delivered. 

Enhanced Operational Performance Regime

As part of their contracts, train and tram operators have the opportunity to obtain incentive payments for reducing levels of disruption below agreed performance targets and can incur penalties where disruption levels exceeds these targets. This is known as the Enhanced Operational Performance Regime.

Passenger compensation

Train and tram operators are required through their franchise agreements to provide service levels above a government-set threshold. This arrangement applies to punctuality and reliability. Should an operator not meet minimum service level requirements, compensation (usually in the form of complimentary tickets) must be provided to customers holding valid periodical tickets who travel on the services concerned.

The Customer Service Charters page provides more information on passenger compensation and performance monitoring details the levels of operator performance (thresholds), below which compensation is applicable.

V/Line railway corridors

For V/Line trains, a corridor refers to one or more regional rail lines. The table below shows the five V/Line  train corridors, and relevant short and long distance lines.

V/Line short and long distance services

V/Line short and long distance services
Corridor Short distance lines Long distance lines
Southern Geelong Warrnambool
Western Ballarat Ararat, Maryborough*
Northern Bendigo Echuca, Swan Hill
North Eastern Seymour Shepparton, Albury/Wodonga
Eastern Traralgon Bairnsdale

*Note: The Maryborough line includes services operating between Southern Cross Station and Maryborough which are considered long distance and services operating between Ballarat and Maryborough which are considered short distance.

Customer satisfaction

Public Transport Victoria commissions monthly customer satisfaction surveys. Interviewees are asked to rate a number of aspects relating to public transport services according to whether they are satisfied or dissatisfied with the service. Survey results are compiled into quarterly customer satisfaction indices.

The Performance monitoring page includes more information about Customer satisfaction surveys and indices.