Public Transport Victoria's top level structure
- Chief Executive Office
- Chief Information Office
- Corporate Services
- Customer Experience
- People and Culture
- Performance and Contract Management
- Program Delivery
- Public Affairs
- Safety and Environment
Jeroen joined Public Transport Victoria in January 2015 as the Executive Director, Performance & Contract Management. In this role he is responsible for managing the franchise agreements and operating contracts for Metro, Yarra Trams, V/Line and all bus contracts across Melbourne and regional Victoria. Jeroen led PTV's work on the re-negotiation, extension and tendering of new transport operation contracts.
Prior to joining PTV, Jeroen was the Chief Operating Officer, UK Bus at First Group plc. He was responsible for the operation of over 6,000 buses and 17,000 staff operating across the UK and the turnaround of over 40 regional bus businesses. With over 20 years’ experience in the transportation sector, Jeroen has also worked at Serco Group plc as the MD for UK Transport and was the Chief Operating Officer at Surface Transport, Transport for London.
Jeroen was appointed Acting Chief Executive Officer in January 2016, and as Chief Executive Officer in September 2016.
Sendur spent a number of years with The University of Melbourne in various senior ICT roles including CIO, delivering significant projects such as ERP systems implementation, major services outsourcing, the development of online learning delivering courses to 300,000 students, and improved governance systems for ICT.
Prior to this, he was a senior consultant with firms such as PwC, LogicaCMG, and Kaz, as well as spending a number of years with Fujitsu in program delivery.
A key to Sendur's success has been his ability to create and deliver cohesive ICT strategies across a very complex business consisting of both retail and wholesale components.
Sally has over 15 years’ experience in media and communications, utilising her skills in stakeholder engagement and project management to deliver high quality results and outcomes.
After a decade in journalism and broadcast roles, including Chief of Staff for Nine News Melbourne and Editorial Coordinator for Australia Network, Sally transitioned into the public sector in 2012 to oversee media engagement and external channel management for VicRoads.
Sally joined Public Transport Victoria in 2014 to head up the Communications division.
Fred has more than 30 years experience in all aspects of financial management with a particular focus on financial systems. He has been involved in the financial operations of five different government departments holding managerial positions in financial systems, internal audit, financial and accounting operations and budgets. He has been involved in many significant changes and developments in government and in financial management through this period.
Fred commenced in the former Department of Infrastructure as the Director Corporate Systems and Financial Operations in 1997. This role was expanded to include administrative services and information management and library services in 2009.
Fred holds an accounting qualification and is a Fellow of the Certified Practising Accountants Australia.
Alan is an experienced executive specialising in customer relations and consumer service delivery in financial services, telecommunications, media and utilities.
His experience includes setting up customer service quality frameworks, measuring customer satisfaction, customer advocacy, delivering continuous improvement projects and leading customer culture change programs.
He is tertiary qualified in social science and law.
Celia has more than 20 years experience as an industrial relations and human resources practitioner. She started her career as a tutor in politics at Monash University and went on to become first a researcher and then an industrial officer at various trade unions. Celia worked for the US Government as an advisor on labour relations and the Victorian Government at Industrial Relations Victoria as a policy analyst.
Celia has since held leadership positions in industrial relations and human resources in the higher education, health and transport portfolios and most recently worked as the General Manager of Corporate Services at the Transport Ticketing Authority.
Celia has post-graduate qualifications in business and management and is currently a Master of Philosophy candidate at the Monash Graduate School of Management.
Warwick has over 10 years’ experience in the transport industry, both in Australia and abroad.
Following a number of years with London Underground, Warwick then served in a variety of senior management positions with Veolia Transport Sydney (now Transdev), and Metro Trains Melbourne.
Warwick has been with PTV since 2013 and was appointed Acting Executive Director – Performance & Contract Management in January 2016. In this role, Warwick is responsible for ensuring the cost-effective and efficient delivery of public transport services through contract operators.
Warwick has a Bachelor of Mechanical Engineering (Honours) and a Bachelor of Commerce from the University of Western Australia.
Melissa first joined Public Transport Victoria in 2012 as Contract Manager Route Bus Services. In this role she was responsible for managing a portfolio of bus contracts across Melbourne and regional Victoria.
Melissa also led the Network Readiness Branch as General Manager ensuring the operational readiness of the PTV network during times of special events, timetable changes, major incidents and disruptions, both planned and unplanned, such as major projects or renewal works.
As a qualified Civil Engineer, Melissa is a professional Operations and Project Manager with over 11 years’ experience in the public sector and has worked across all modes of public transport in Victoria.
Melissa was appointed Acting Executive Director, Program Delivery in July 2016.
Melanie joined Public Transport Victoria at its formation in 2012 as the Director of Marketing and Product Development, was the Chief of Staff for former CEO Mark Wild, and in mid 2015 became the Executive Director, Public Affairs.
Melanie has extensive experience in marketing, market research, branding, engagement and communications and is the chair of PTV's Corporate Social Responsibility Committee and Accessibility Reference Group.
She has broad transport industry experience, having held roles at VicRoads, Department of Infrastructure, myki and the Department of Transport. While Melanie has focused her career in the public sector, she has a background that also includes private sector work in communications consultancy.
Melanie has an Advanced Diploma in Business - Public Relations from RMIT, and is a mover-overer.
A highly regarded professional within the transport sector, Jocelyn brings extensive working experience in transport safety - both in Australia and abroad.
Prior to joining PTV, Jocelyn was Deputy Director, Rail Safety Operations for Transport Safety Victoria and the Office of the National Rail Safety Regulator (ONRSR). Before that, Jocelyn served in a variety of safety management and consulting roles, including Public Transport Safety Victoria in Australia and with London Underground in the United Kingdom.
Jocelyn has a degree in Civil Engineering from Swinburne University and an Executive Masters of Public Administration from the Australia and New Zealand School of Government (ANZSOG).