Public Transport Victoria's top level structure
- Chief Executive Office
- Corporate Services
- Customer Service
- Franchise Operator Management
- People and Culture
Jeroen joined Public Transport Victoria in January 2015 as Executive Director, Performance and Contract Management, leading the management of franchise agreements and operating contracts for Metro Trains, Yarra Trams, V/Line and all bus contracts across Melbourne and regional Victoria.
Jeroen also oversaw the introduction of Victoria’s successful Night Network, delivering all night public transport on weekends across the metropolitan network and key regional centres.
Prior to joining PTV, Jeroen was Chief Operating Officer, UK Bus at FirstGroup plc, where he was responsible for the operation of over 6,000 buses and 17,000 staff operating across the UK and the turnaround of 40 regional bus businesses.
Jeroen has also served as Managing Director, UK Transport for Serco Group plc, and as Chief Operating Officer, Surface Transport at Transport for London (TfL).
Jeroen was appointed Chief Executive Officer in September 2016.
|Dean joined Public Transport Victoria in March 2017 as Executive Director Corporate Services.
Prior to joining PTV, Dean has helped to guide the development of some of Australia’s market leading brands in banking, financial services and private health insurance. Dean’s career includes lead executive roles at ANZ, Esanda, Medibank Private, CEO of Australian Health Management and CEO of the South Eastern Melbourne Primary Health Network
His experience spans a number of public and private industries and includes, sales, customer experience, operations, mergers and acquisitions, strategy and delivery of large cultural change programs.
Fiona joined Public Transport Victoria in June 2017 as Executive Director, Customer Service.
Prior to joining PTV, Fiona served in a variety of senior and Executive roles at Foxtel, including Director, Customer Contact. In her 14 years with Foxtel, Fiona was responsible for contact centre operations, social media and communications and led marketing teams to launch new customer products and services.
Fiona brings with her not only a wealth of leadership experience but also a passion for customers and Victoria’s public transport network.
She is tertiary qualified in Economics.
|Alan is an experienced executive specialising in customer relations, consumer service delivery and third party contract management. Alan has worked across industries including financial services, telecommunications, media and utilities.
Previously the Executive Director Customer Experience at PTV, Alan currently oversees all of Victoria’s public transport service contracts including metropolitan trains and trams, regional rail as well as the State’s bus contracts.
His experience includes setting up customer service quality frameworks, measuring customer satisfaction, and leading customer culture change programs.
He also has broad experience in setting procurement strategies for call centres and transit ticketing services.
He is tertiary qualified in social science and law.
Jacqui Campbell is PTV's Director of People and Culture.
Her role is to lead a contemporary Human Resources function that will enable PTV to meets its strategic objectives by creating an inclusive and highly engaged culture. Prior to joining PTV, Jacqui held a number of senior Human Resources roles at Powerlink QLD and Parsons Brinckerhoff Australia.
Jacqui has also worked in the UK as Head of HR for Mouchel. Jacqui holds a Masters in Management with a specialisation in Human Resources Management. She is also accredited in Prosci Change Management.