Major works on the Frankston Line

Accessibility and staffing

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Major works on the Frankston Line

Accessibility and staffing

A free community shuttle bus is operating to connect locals to train services and local shops. The shuttle bus will run as a loop service, with Mordialloc-bound stops located on Nepean Highway and Carrum-bound stops located on Station Street.

The shuttle bus will run until pedestrian access opens at the new road connections.

Most shuttle buses are low floor to accommodate passengers with accessibility requirements. If you cannot board a shuttle bus service, alternative transport can be arranged at no cost to you

From Tuesday 14 September

While buses replace trains on sections of the Frankston and Stony Point lines from 8.30pm Monday 13 September a wheelchair accessible taxi will be on standby at the following times and locations:

Train Station 

Wheelchair accessible taxis operating hours 

Mordialloc Station 

7.30am to 9pm each day 

Frankston Station 

6am to 9pm each day 

Moorabbin Station *

*Only operating when buses extend to Moorabbin and Frankston

7.30am to 9pm  

Customer Service Staff will also be on-site to assist at the shuttle bus stops from the first to last service each day at the following stations:

  • Moorabbin Station*
  • Cheltenham Station*
  • Mentone Station*
  • Mordialloc Station
  • Aspendale Station
  • Edithvale Station
  • Chelsea Station
  • Bonbeach Station
  • Carrum Station

Highett*, Southland*, Parkdale*, Seaford and Kananook stations will be staffed daily from 6am to 8pm.

*These stations will only be staffed when buses are extended to Moorabbin.

Please note the following stops will not be staffed:

  • Lochiel Avenue, Station Street and Nepean Highway
  • Berry Avenue, Station Street and Nepean Highway
  • Swanpool Avenue, Station Street and Nepean Highway
  • Golden Avenue, Station Street and Nepean Highway

To arrange for a wheelchair accessible taxi to pick you up from these locations and transport you to your destination, please call us on 1800 800 007 for assistance. Where possible we encourage you to plan ahead and contact PTV prior to travelling to arrange alternative transport.