Accessibility information

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Accessibility information

Most buses will be low-floor to accommodate passengers with accessibility requirements. Route 19 tram stops on Sydney Road are not accessible, and passengers may be unable to board.

If a passenger cannot board a replacement bus or tram service, alternative transport can be arranged. A wheelchair accessible taxi will be on standby in multiple locations every day of the disruption.

If a staff member is present, they will be able to assist you.

You can discuss your travel requirements with us ahead of time by calling 1800 800 007 for assistance.

Buses replace trains between Brunswick and Upfield

From Monday 3 August to Sunday 25 October

Customer service staff will be available to assist from first service to last service, 7 days a week at these locations: 

  • Brunswick 
  • Coburg 
  • Moreland
  • Upfield 

Customer service staff will be available to assist from 5am to 10pm, 7 days a week at:

  • Anstey
  • Moreland

Customer service staff will not be available to assist at the following stations:

  • Merlynston
  • Fawkner
  • Gowrie
  • Batman 

Standy taxis will be available at these locations:  

Standby taxi locations
Location Times
Upfield Station

Weekdays - 5am to 10pm

Weekends - 6am to 10pm

Brunswick Station

Weekdays - 5am to 10pm

Weekends - 6am to 10pm

Buses replace trains between North Melbourne and Upfield

Monday 26 October to Sunday 1 November

Customer service staff will be located at various train replacement bus stops on the Upfield Line to support passengers during this planned disruption. Exact locations and times will be confirmed closer to the date.

Standy taxis will be available at these locations:  

Standby taxi locations
Location Times
North Melbourne

Weekdays - 5am to 10pm

Weekends - 5am to 10pm

Moreland

Weekdays - 5am to 10pm

Weekends - 5am to 10pm

Upfield

Weekdays - 5am to 10pm

Weekends - 5am to 10pm

During the Moreland and Coburg station closures (Monday 2 November to December), standby taxis will be available at these locations:

Table summary

Standby taxi locations
Location Times
Brunswick

Weekdays - 6am to 10pm

Weekends - 7am to 10pm

Batman

Weekdays - 6am to 10pm

Weekends - 7am to 10pm