How to use the PTV app

Help contents

Planning a journey

To plan a journey, open the menu, select Journey planner and tap on the Plan Journey item.

Plan Journey banner

In the Plan Journey screen, select your departure location (by default, this is your current location) and your destination.

You can also edit your departure time from this screen. The default departure time is "Now".

Journey planner will return a list of journeys to your destination, along with departure and arrival times and icons showing the modes of travel used.

Tap on a journey and you'll be presented with more detailed information on where to go.

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Train departures

You can also set a reminder for your journey so you know when to depart.

Searching for a Stop, Station or Address

To search for a location, open the menu and tap on the search field at the top of the screen.

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As characters are entered into the search field, stop and location search results will appear below.

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Select a result and you'll be presented with a list of the next services to depart from that stop or location.

Real time information is shown in minutes, timetable information is shown as a clock.

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Next 5

Open the menu and select the Next 5 item.

You'll be presented with the Next 5 screen, with a search bar at the top.

Enter the address, station, stop or route that you'd like to depart from in the search field, and select a match from the list of results that will appear.

Real time information is shown in minutes, timetable information is shown as a clock.

If you search for a stop, the app will return a list of the closest matches based on your stop search.

If you search for a route, the app will return a list of stops on that route. Select the stop that you'd like to depart from.

If you search for a station, the app will return a list of services running from that station. Select the service that you'd like to use and the app will display a list of upcoming departures for the selected station.

Once you've found the desired stop, tap the Next 5 icon to display the next 5 departures.

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Favourites

There are a few ways to save a stop, station or journey so they appear on your Home screen as favourites.

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To favourite a Stop from Next 5

Search for and select a stop from the Next5 screen. Once selected, you’ll see a star icon near the top right of the screen. Tap this icon, and stars will appear next to each service. Select the services that you’d like to add to favourites, then tap ‘Done’.

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To favourite a Journey from Journey Planner

Once you’ve planned a journey, you’ll see a star icon on the top right of the screen. Tap this icon and the planned journey from departure to destination will appear on your Home screen.

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Reminders

When planning a journey, you can set a reminder so that you don't miss your service.

Journey Planner search results each have a ‘Set Reminder’ link below them.

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Tap this link and set the time in minutes prior to the journey commencing that you’d like to be reminded.

 

Even if you lock your screen or exit the app, you will receive a push reminder to your phone to let you know it’s time to go.

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Disruptions

You can see live and upcoming disruptions by opening the menu and tapping the Disruptions item.

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Disruptions will also appear on Journey Planner and Next 5 results. If a journey is affected by a disruption, you'll see an orange exclamation mark next to the icon of the affected mode. 

 

Within a journey, you'll also see an orange banner across the top of the screen. Tap this banner to display more detailed information about the disruption.

Preferences

You can adjust your journey preferences by tapping the Preferences button on the top right of the Plan Journey screen.

 

Within this screen you can set preferences for the following:

  • Transport type
  • Transfer mode
  • Maximum transfer time
  • Walking speed
  • Trip preferences
  • Accessibility preferences
You can also elect to save these as your default preferences.