Staffed stations

Many metropolitan and regional train stations are staffed. See below for a list of stations that have customer service staff.

Southern Cross Station concourse with ticket window

Metropolitan stations

Premium stations are metropolitan train stations that are staffed from the first train service in the morning to the last service at night.

Premium stations have a customer service centre where passengers can buy tickets, and pick up timetables and change for vending machines and payphones. Most Premium stations have passenger facilities such as indoor waiting areas and toilets.

Select a station below to see the amenities and services available.

QR Codes

We’ve rolled out QR Codes in more than 440 key locations across the public transport network, including the Free Tram Zone, Metro and V/Line stations and key replacement bus stops.  When you see QR Codes at stations, platforms and stops, please check-in – regardless of the duration of your trip. Learn more about QR Codes on our coronavirus information page.

Staffed regional stations (V/Line)

A full list of staffed regional (V/Line) stations can be found below. Please click the station link for more information.

Pre-loaded myki cards are available from some staffed V/Line stations outside the myki boundary and V/Line conductors for customers who board services at unstaffed stations.

Ararat: Staffed, does not sell myki
Bacchus Marsh: Staffed, sells myki
Bairnsdale: Staffed, sells pre-loaded myki
Ballan: Staffed, sells myki
Ballarat: Staffed, sells myki
Benalla: Staffed part-time, does not sell myki
Bendigo: Staffed, sells myki
Broadford: Staffed part-time, sells myki
Camperdown: Staffed part-time, does not sell myki
Caroline Springs: Staffed part-time, sells myki
Castlemaine: Staffed, sells myki
Clarkefield: Staffed part-time, sells myki
Colac: Staffed part-time, does not sell myki
Drouin: Staffed part-time, sells myki
Echuca: Staffed part-time, sells pre-loaded myki
Flinders Street Station: Staffed, sells myki
Geelong: Staffed, sells myki
Gisborne: Staffed part-time, sells myki
Kangaroo Flat: Staffed part-time, sells myki
Kilmore East: Staffed part-time, sells myki
Kyneton: Staffed, sells myki
Lara: Staffed part-time, sells myki
Marshall: Staffed part-time, sells myki
Maryborough: Staffed part-time, does not sell myki
Melton: Staffed, sells myki
Mildura: Staffed part-time, does not sell myki
Moe: Staffed, sells myki
Morwell: Staffed, sells myki
North Geelong: Staffed part-time, sells myki
Riddells Creek: Staffed part-time, sells myki
Sale: Staffed, sells pre-loaded myki
Seymour: Staffed part-time, sells myki
Shepparton: Staffed, does not sell myki
South Geelong: Staffed, sells myki
Southern Cross Station: Staffed, sells myki
Swan Hill: Staffed part-time, sells pre-loaded myki
Tarneit: Staffed, sells myki
Traralgon: Staffed, sells myki
Wallan: Staffed part-time, sells myki
Wangaratta: Staffed, does not sell myki
Warragul: Staffed, sells myki
Warrnambool: Staffed, does not sell myki
Waurn Ponds: Staffed, sells myki
Wendouree: Staffed, sells myki
Winchelsea: Staffed part-time, does not sell myki
Wodonga: Staffed, does not sell myki
Woodend: Staffed, sells myki
Wyndham Vale: Staffed, sells myki