Improving accessibility

Public Transport Victoria is always working to improve the accessibility of public transport.

Public transport accessibility is about people’s ability to get to and from places - it is about enabling access. An accessible public transport system incorporates concepts of availability, affordability and usability of services. An accessible system looks at the connectivity of various modes and the ease of use, which contribute to the desirability of public transport as a transport choice.

Accessible public transport benefits everyone involved – it is easy and quicker to use, can reduce dwell times of vehicles and can assist with managing traffic congestion in shared road environments - and takes account of the interaction between land use and transport planning.

In 2002 the Commonwealth Government introduced the Disability Standards for Accessible Public Transport (DSAPT). The object of DSAPT is to make public transport accessible for people with a disability. It prescribes minimum requirements transport operators and providers are to meet, and includes performance requirements and timeframes for compliance.

Public Transport Victoria works closely with other areas of the transport portfolio, other government agencies and the community sector to identify issues that prevent people using the public transport system.

Due to factors such as personal circumstances or the locations they are trying to travel to and from, there will always be people who find it difficult to access public transport services.

The Public Transport Access Committee (PTAC) is a ministerial advisory committee for issues concerning access to public transport for older people and people with a disability.

Public Transport Victoria continues to find solutions to these transport difficulties. These solutions will help to create a society where people have choices and the opportunity to engage in social, education and employment opportunities without being limited by transport.

Well planned roads, cycle paths and public transport services will enable people to travel to their destinations in the most efficient manner.

The integration of transport and land use planning provides the opportunity to create desirable living environments that provide local access to goods and services, and reduce the need for motorised transport.


Public Transport Victoria is responsible for planning and developing the public transport system so that it can be used by as many people as possible. It achieves this by procuring new infrastructure and rolling stock and upgrading existing infrastructure.

New and upgraded rolling stock and infrastructure are required to meet the minimum standards for access outlined in the DSAPT.

Public transport services are provided by operators, not directly by Public Transport Victoria. Operators therefore have an important role in promoting accessibility. Operators are responsible for day-to-day service provision. This includes activities such as deploying vehicles, assisting passengers, training staff, providing emergency access, on-board announcements and other operational information.