The support some travellers need hasn't changed in 100 years

Travellers Aid Australia

Travellers Aid aims to make everyday travel possible for all people by providing simple, practical transport-related support and aid that helps them travel independently and confidently, no matter what their background.

PTV and Travellers Aid share a vision to support and strive towards an inclusive public transport network for all Victorians.

Travellers Aid services include:

  • travel-related emergency relief within Victoria
  • the provision of subsidised half-yearly and yearly travel passes for secondary students
  • medical companions to accompany people to and from medical appointments
  • personal care and meals assistance for people with a disability
  • buggy service at Southern Cross Station and Seymour Station to assist people with mobility challenges to travel throughout the stations
  • low cost mobility equipment hire
  • fully accessible toilets with ceiling hoist, adult change table and experienced and qualified client support officers
  • showers and sleeping rooms at Southern Cross Station that can be used by people who are older, frail or sick, nursing mothers or just tired travellers
  • a luggage storage service at Flinders Street Station
  • internet cafe and comfortable lounge

Travellers Aid is a not-for-profit organisation and has been providing services to travellers since 1916.

Further information about Travellers Aid's full range of services can be found at

Travellers Aid locations:

Travellers Aid at Southern Cross Station

Located on the main concourse opposite the Luggage Hall

99 Spencer Street, Docklands VIC 3008

Phone: (03) 9670 2072

Fax: (03) 9600 1174

Email: [email protected]

Hours: 7 days per week, 6.30am to 9.30pm

Travellers Aid at Flinders Street Station

Located on the main concourse between platforms 9 and 10

Flinders & Swanston Streets, Melbourne VIC 3000

Phone: (03) 9610 2030

Email: [email protected]

Hours: 7 days per week, 8am to 8pm.

Travellers Aid at City Village (Head Office)

Located on Level 3, 225 Bourke Street, Melbourne VIC 3000

Phone: (03) 9654 2600

Fax: (03) 9654 1926

Email: [email protected]

Hours: Monday to Friday, 9am to 5pm

No services available at this location.

Travellers Aid Seymour

In partnership with Community Accessibility

Phone: 1300 764 530

Email: [email protected]

Buggy service only.