The support some travellers need hasn't changed in 100 years

Travellers Aid Australia

Travellers Aid Australia (TAA) provides practical, travel-related assistance to enable people to use the Victorian public transport network no matter what their individual circumstances.

PTV and Travellers Aid share a vision to support and provide an inclusive public transport network for all Victorians.

Travellers Aid services include:

  • A buggy service at Southern Cross Station and Seymour Railway Station to assist people with mobility challenges to transit through the stations¬†
  • A volunteer companion service to assist people to navigate public transport for appointments, medical, education, work or social activities
  • Personal care and meals assistance for people with disabilities
  • Accessible toilets with ceiling hoists, adult change tables and qualified carers to assist
  • Traveller assistance including mobility equipment hire, internet access, showers, change rooms, sleeping areas and a lounge area*
  • Crisis travel assistance service for people experiencing financial hardship
  • Luggage storage at Flinders Street Station

*A modest fee may apply to some services to support the work of the organisation.  Not all services are available at all stations.

Find more information bout Travellers Aid at

Travellers Aid locations:

Travellers Aid Southern Cross Station

Located on the main concourse opposite the Luggage Hall.

99 Spencer Street, Docklands VIC 3008

Phone: (03) 9670 2072

Fax: (03) 9600 1174

Email: [email protected]

Hours: Seven days per week, 6.30am to 9.30pm

Travellers Aid Flinders Street Station

Located on the main concourse between platforms 9 and 10.

Corner Flinders and Swanston streets, Melbourne VIC 3000

Phone: (03) 9068 8187

Email: [email protected]

Hours: Seven days per week, 8am to 8pm

Travellers Aid Seymour

Railway Street, Seymour VIC 3660

Phone: (03) 9654 2600

Email:¬†[email protected]

Courtesy buggy and companion travel service only

Hours: Monday to Friday, 8.30am to 6.30pm

Travellers Aid City Village (Head Office)

Located on Level 3, 225 Bourke Street, Melbourne VIC 3000

Phone: (03) 9654 2600

Fax: (03) 9654 1926

Email: [email protected]

Hours: Monday to Friday, 9am to 5pm

No services available at this location.