There are a number of things that you can do to make your train journey safer and more secure.
Safety at stations
- When waiting for the train, always stand behind the yellow line on the platform.
- Avoid running in and around the station, particularly when footpaths and platform surfaces are wet.
- Take care when using escalators and ensure clothing and bag straps do not get caught.
- Passengers in mobility devices or travelling with prams and trolleys should use the lifts where available.
- Only cross train tracks at designated pedestrian crossings.
Yellow marked safety zones are located at some Metro train stations. These safety zones are well lit and are close to red emergency buttons and in the line of site of CCTV cameras.
- Rollerblading, skateboarding and bicycle riding is not permitted on the station platform.
Boarding and getting off trains
- Stand behind the yellow line until the train comes to a complete stop.
- Do not force the doors open or attempt to board when the train is leaving the platform.
- Allow other passengers to step off the train before you board.
- Drivers will assist passengers with special needs to board at the front carriage. Yellow or white markers on platforms indicate where the train will stop.
- If you are travelling with a pram or shopping trolley, board at the front carriage so that you're clearly visible to the driver.
- When boarding the train enter the pram first and lift the back in if the train isn't level with the platform. When exiting the train, step off first and then pull the pram towards you.
- Use the grab rails to steady yourself when boarding or alighting.
- Prepare to alight before reaching your destination station, but make sure you have something to hold onto.
Safety on board trains
- Once you're on board, take a seat or steady yourself by holding a grab rail if you are standing.
- Avoid moving between carriages whilst the train is moving.
- Passengers travelling with bicycles or surfboards are requested to avoid using peak hour trains where possible.
- After 7pm, travel in the front carriage so you are close to the driver.
- If there are other passengers on the train, sit near them, not by yourself.
- Make sure your luggage is stowed correctly and avoid blocking the aisle.
- Please offer your seat to elderly people, those with special needs and pregnant women.
- Stations across the network are monitored by 24 hours a day by CCTV cameras on platforms and at station entrances.
- At metropolitan train stations there are emergency assistance buttons on every platform and in train carriages, in an emergency press the button for assistance.
- From 6pm every night Victoria Police Protective Services Officers (PSOs) patrol over 200 train stations on the rail network. For more information, see Victoria Police Protective Services Officers