There are a number of things that you can do to make your tram journey safer and more comfortable.
Safety starts before you even get to the tram stop. Please listen and watch for traffic and trams. For your safety, always be alert around public transport and avoid distractions such as mobile devices and headphones.
Waiting for the tram
- Always stand behind the line markings and/or raised tactile ground surface indicators.
- Do not lean against the safety railings at stops.
- Never lean or walk out into the path of oncoming trams or traffic.
- There can be many routes travelling through the one stop. Check the destination board on the oncoming tram and if it is your tram give the driver a wave to ensure you're visible.
- Before boarding have your myki ready to touch on.
- Be aware of the red stop signs on the doors that signal motorists to stop for passengers getting on and off the tram.
Getting on safely
- When boarding from a kerbside stop, wait for all traffic to stop completely before you walk out onto the road to board the tram.
- Please wait for passengers to get off the tram before you board at any tram stop.
- When boarding use the handrails to steady yourself.
- Always hold on when standing, so you are ready when the tram moves off or if it has to brake suddenly.
- Always sit where possible.
- Priority seats are provided on all trams for passengers with a special need for a seat, including pregnant women, seniors and passengers with a vision or mobility impairment.
- If you do not have a special need for a seat, please five up your seat for passengers who do.
- Remember to hold onto the handrails. The tram may move off without you realising it, so be prepared or you may lose your balance.
- Stay clear of the doorways once you have touched on your myki.
- When seated, place any bags on your lap.
- If a seat is not available, move to an empty part of the tram, using the handrails to steady yourself.
- Do not obstruct the doors when they are closing. If you need the doors reopened, attract the attention of the driver.
When standing on a tram
- Place schoolbags, shopping bags or briefcases on the floor between your feet.
- Allow other passengers room to move around you if they need to get off the tram.
- Always hold on as the tram may have to brake suddenly.
Getting off safely
- Please provide the driver with plenty of notice for your stop by using the stop cord or button.
- Never use your body, arms or hands to obstruct the tram doors while they are closing. If you miss your stop please inform the driver to ensure they allow the necessary time for you to disembark at the next stop.
- When getting off the tram always watch your step.
- Check for traffic and bikes before stepping out of the tram onto a shared road space;
- After getting off the tram at a safety zone stop, stand clear of the departing tram and obey traffic signals when crossing to the footpath.
- Never walk out behind a tram to cross tram tracks as you may not see trams coming in the opposite direction.
Tram safety initiatives
A number of safety initiatives are being undertaken to ensure your journey on Melbourne's trams is as safe as possible:
- Customer service staff are stationed at selected, busy tram stops.
- Authorised Officers patrol the tram network from first to last tram, checking tickets and providing customer service to help create a safe and friendly environment for our passengers.
- Closed-circuit television cameras on selected trams.
- Accessible stops are progressively being constructed to improve accessibility.
- The Tram Coach safety campaign focuses on reducing slips, trips and falls on trams, by providing tips for travelling safely, including “Sit Tight, Grip Right, Stand Strong”.