Coronavirus information

Keeping everyone safe on public transport.

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Coronavirus information

Keeping everyone safe on public transport.

Important

For coronavirus information including case locations and outbreaks, visit the coronavirus (COVID-19) Victoria website or call the 24-hr dedicated hotline on 1800 675 398.

Important

For coronavirus information including case locations and outbreaks, visit the coronavirus (COVID-19) Victoria website or call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

Before you travel

Public transport services are running to the normal timetable. There are some V/Line services that are not operating across the Victorian border, check the disruptions page for more information.

Plan ahead using our journey plannercheck our disruptions information contact us on 1800 800 007 if you need help before you travel.

Please check your myki card balance prior to your trip. There are cashless top up options available via the website and PTV app. We also strongly recommend you register your myki so we can contact you if you’ve travelled on a public transport service identified as a COVID-19 exposure site.

Visit the Department of Health website and continue to check regularly for public exposure sites, including exposure date and time and advice on testing and isolation. If you think you may have been exposed, please get tested immediately and follow Department of Health instructions.

Using our services

When travelling on public transport and at indoor stations and stops you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so. Please ensure you wear the mask for your entire journey.

Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.

We encourage everyone to practise good hygiene when on public transport:

  • Wash your hands before and after you travel
  • If you are unwell, stay home and get tested
  • Keep your distance where you can
  • Respect the clearance zone around our drivers
  • Spread out along the platform and keep doorways clear

Advice for people arriving from interstate

All residents and travellers from anywhere in Australia wishing to enter Victoria from 6pm Monday 11 January 2021 must apply for a permit.

Areas will be designated green, orange or red zones by the CHO based on public health advice. Restrictions will apply for different zones.

Advice for passengers travelling interstate

From 12.01am Thursday 11 February, passengers who have been in Greater Melbourne from 4 February 2021 will not be allowed to enter South Australia unless they are an essential traveller or have an exemption.

Please visit the South Australian Government Covid-19 website to ensure you are permitted to travel before you board your service or book your ticket.

For information about the latest restrictions in each state please visit the coronavirus Victoria website.

Help reduce the spread of coronavirus

Here are some tips to help you travel safely on our network. For more helpful hints, see tips for travelling

Wear a face mask

Except for a limited number of exemptions, passengers must wear a fitted face mask on public transport - you must wear this for your entire journey.

Face masks

Wear a face mask

Except for a limited number of exemptions, passengers must wear a fitted face mask on public transport - you must wear this for your entire journey.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Travel outside peak times when there are less people on the network. A 30% per cent off peak fare discount for weekday travel on metropolitan services starts Mon 1 Feb.

 

Stagger your travel

Stagger your travel

Travel outside peak times when there are less people on the network. A 30% per cent off peak fare discount for weekday travel on metropolitan services starts Mon 1 Feb.

 

Go cashless

We have plenty of cashless ways to top up your myki online or at your nearest station or stop. Cash will be accepted again at PTV hubs and station ticket offices.

Travel readiness

Go cashless

We have plenty of cashless ways to top up your myki online or at your nearest station or stop. Cash will be accepted again at PTV hubs and station ticket offices.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Travel advice and updates

Back to school

School buses will operate as normal across Victoria in Term 1. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel travel advice and updates for more information.

Return to work

Download our Return to Work factsheet (PDF) 587 KB for information and advice about how you can travel on the network with confidence.

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and Conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources (PDF) 642 KB available for travelling on public transport.

Ridespace PTV Coronavirus Landing Page

Check how busy your train is

Use our new free RideSpace tool to check real-time passenger volumes on trains, individual platforms and at stations across the metropolitan train network.

This means you can choose when you want to travel, according to how busy the next service will be.

Touching myki on Quick Top Up Machine

Go cashless

We have plenty of cashless ways to top up your myki online or at your nearest station or stop.

To make payment easy we’ve added 100 myki Quick Top up machines and made it even simpler to manage you myki online.

Hand holding myki smartcard

Register your myki

We strongly encourage you to register your myki so that we can contact you if you have been exposed to coronavirus (COVID-19) on a public transport service. 

With a registered myki you can also protect your myki balance if the card is lost or stolen, check your travel history and manage mulitple myki cards in the one account.