Listen

Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

Page banner image

Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

!

Important

If you suspect you may have coronavirus, please call the 24-hr dedicated hotline on 1800 675 398.

!

Important

If you suspect you may have coronavirus, please call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

We’re continuing to run our full timetable to support people who need to travel to get to work or education or for one of the other permitted purposes.

But the message remains — if you can stay at home, you must stay at home.

More cleaning on trains, trams and buses

We’ve increased cleaning, with a focus on the places passengers spend the most time. We’re cleaning high touch surfaces like next stop buttons, door handles, myki touch points, handrails and grab straps regularly and deep-cleaning trains, trams and buses, stations and stops every night. 

Back to School

School buses have been running throughout term 2 for those who need to get to school. They’ll be ready for when more students return to classrooms in the coming weeks. See Back to school for more information.

Help reduce the spread of coronavirus

Here are some tips to help you if you do need to get back onto our network. For more helpful hints see tips for travelling

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Stagger your travel

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Have you topped up?

Before you touch on, use a myki machine to check your balance. We have plenty of cashless ways to top up online or your nearest stop or station.

Travel readiness

Have you topped up?

Before you touch on, use a myki machine to check your balance. We have plenty of cashless ways to top up online or your nearest stop or station.

Free early bird travel

Train passengers can benefit from free early bird travel, with all metropolitan trains free if you touch on and off before 7.15am.

Free early bird travel

Free early bird travel

Train passengers can benefit from free early bird travel, with all metropolitan trains free if you touch on and off before 7.15am.

Updates and advice

Touching myki on Quick Top Up Machine

Cashless ways to top up

There are plenty of cashless ways to top up your myki.

Regional passengers can also purchase tickets using a credit or debit card with staff at any station, on the V/Line website or by calling us on 1800 800 007.

Regional ticketing information

Bendigo and Geelong PTV Hubs reopen

The PTV Hub in Geelong’s Westfield Shopping Centre and Bendigo Hub in Bendigo’s Market Place Shopping Centre reopened on Wednesday 20 May.

Hand holding myki smartcard

myki Pass holders

If your public transport use has changed due to the current travel restrictions, there are options for how to manage your myki Pass.

These include pausing your myki Pass or applying for a refund.