COVID-19 information
COVID-19 information
Important
For COVID-19 information including public transport exposure sites, visit Coronavirus (COVID-19) Victoria or call the 24-hr dedicated hotline on 1800 675 398.
Important
For COVID-19 information including public transport exposure sites, visit Coronavirus (COVID-19) Victoria or call the 24-hr dedicated hotline on 1800 675 398.
Check-in using QR codes across the public transport network
Please check in every time you see QR codes at stations and stops and while you travel on trains, trams and buses.
QR codes are installed on trams, trains and buses as well as tram stops in the Free Tram Zone, Metro and V/Line stations and replacement bus stops (when operating).
Please check in every time you see QR codes at stations and stops and while you travel on trains, trams and buses (even if have already touched on with a registered myki). QR codes assist the Department of Health in contact tracing when there is a COVID-19 public exposure site.
Visit Service Victoria for more information about how your data is being protected when using QR Codes.
Before you travel
Register your myki so we can contact you if you’ve travelled on a public transport service identified as a COVID-19 exposure site.
Register your myki to help with contact tracing. You can register your myki online here, via the PTV app or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.
To check the latest exposure sites, visit the the Coronavirus (COVID-19) Victoria website.
Plan ahead using our Journey planner, check our disruptions page or contact us on 1800 800 007 if you need help before you travel.
Wear a mask
You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.
Masks remain mandatory on public transport for anyone 12 years and over unless a lawful exception applies.
Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.
You can find out more about when and where you need to wear a face mask on the Coronavirus (COVID-19) Victoria website.
We encourage everyone to practise good hygiene when on public transport:
- Wash your hands before and after you travel
- If you are unwell, stay home and get tested
- Keep your distance where you can
- Respect the clearance zone around our drivers
- Spread out along the platform and keep doorways clear
Register your myki
Register your myki to help with contact tracing. You can register your myki online, via the PTV app if you have a myki account or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.
With a registered myki you can also protect your myki balance if the card is lost or stolen, check your travel history and manage mulitple myki cards in the one account.
Go cashless
We have plenty of cashless ways to top up your myki online or at your nearest station or stop.
Cash is being accepted at PTV hubs and station ticket offices. Buses that use myki will remain cashless - please check your balance and top up your myki before you travel.
Download the PTV app
Get access to public transport information, register your myki and top up with the PTV app.
Use Journey planner, view planned disruptions and set up push notifications to help you plan ahead before you travel.
The PTV app is fully accessible and available free on both iOS and Android devices.
Advice for passengers travelling interstate
If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit Coronavirus (COVID-19) Victoria for more information.
Interstate services
All V/Line train and coach services that travel across the News South Wales and South Australia borders are running as normal.
Advice for passengers travelling interstate
If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit Coronavirus (COVID-19) Victoria for more information.
Interstate services
All V/Line train and coach services that travel across the News South Wales and South Australia borders are running as normal.
Travellers tips
For more helpful hints before you travel, see tips for travelling.
Wear a face mask
You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.
Wear a face mask
You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.
More cleaning, more often
We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling.
More cleaning, more often
We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling.
Practise good hygiene
Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.
Practise good hygiene
Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.
Stagger your travel
Travel outside peak times when there are less people on the network. On weekdays you can travel free before 7.15am on metropolitan trains.
Stagger your travel
Travel outside peak times when there are less people on the network. On weekdays you can travel free before 7.15am on metropolitan trains.
Go cashless
We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.
Go cashless
We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.
Keep your distance where you can
When using escalators, try to stand four steps away from the person in front and avoid walking up or down.
Keep your distance where you can
When using escalators, try to stand four steps away from the person in front and avoid walking up or down.
Additional information
Back to school
School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.
Back to school
School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.
Checking tickets
With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.
Checking tickets
With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.
Translated resources
For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.
Translated resources
For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.