Before you travel

Public transport services are running to the normal timetable. There are some V/Line services that are not operating across the Victorian border, check the disruptions page for more information.

Plan ahead using our journey planner, check our disruptions information contact us on 1800 800 007 if you need help before you travel.

Please check your myki card balance prior to your trip. There are cashless top up options available via the website and PTV app. We also strongly recommend you register your myki so we can contact you if you’ve travelled on a public transport service identified as a COVID-19 exposure site.

Visit the Department of Health website and continue to check regularly for public exposure sites, including exposure date and time and advice on testing and isolation. If you think you may have been exposed, please get tested immediately and follow Department of Health instructions.

Using our services

When travelling on public transport and at indoor stations and stops you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so. Please ensure you wear the mask for your entire journey.

Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.

We encourage everyone to practise good hygiene when on public transport:

• Wash your hands before and after you travel
• If you are unwell, stay home and get tested
• Keep your distance where you can
• Respect the clearance zone around our drivers
• Spread out along the platform and keep doorways clear

Advice for people arriving from interstate

All residents and travellers from anywhere in Australia wishing to enter Victoria from 6pm Monday 11 January 2021 must apply for a permit.

Areas will be designated green, orange or red zones by the CHO based on public health advice. Restrictions will apply for different zones.

Advice for passengers travelling interstate

From 12.01am Thursday 11 February, passengers who have been in Greater Melbourne from 4 February 2021 will not be allowed to enter South Australia unless they are an essential traveller or have an exemption.

Please visit the South Australian Government Covid-19 website to ensure you are permitted to travel before you board your service or book your ticket.

For information about the latest restrictions in each state please visit the coronavirus Victoria website.

Here are some tips to help you travel safely on our network. For more helpful hints, see tips for travelling. 

Back to school

School buses will operate as normal across Victoria in Term 1. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel travel advice and updates for more information.

Return to work

Download our Return to Work factsheet (PDF) 587 KB for information and advice about how you can travel on the network with confidence.

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and Conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources (PDF) 642 KB available for travelling on public transport.