Coronavirus information

Keeping everyone safe on public transport

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Coronavirus information

Keeping everyone safe on public transport

Important

For coronavirus information including public transport exposure sites, visit the Coronavirus Victoria website or call the 24-hr dedicated hotline on 1800 675 398.

Important

For coronavirus information including public transport exposure sites, visit the Coronavirus Victoria website or call the 24-hr dedicated hotline on 1800 675 398.

Restrictions ease from 11.59pm Tuesday 27 July 2021

From 11.59pm Tuesday 27 July, the 5km travel limit will be removed and there are no restrictions on the reasons to leave home or how far you can travel within Victoria.   

Face masks will need to be worn indoors and outdoors including on public transport – whenever you leave home.

There continue to be service changes affecting coach services that travel between Victoria, New South Wales and South Australia.

For the latest updates, restrictions, travel permits and exposure sites, visit the Coronavirus Victoria website.

During restrictions from 11.59pm Thursday 15 July we will not be accepting cash on any of our services.

There are plenty of cashless ways to top up you myki, including on our website, via the PTV app or at your nearest station or stop.

To stay safe, we’ve rolled out QR Codes at key locations

We’ve rolled out QR Codes across the public transport network, including tram stops in the Free Tram Zone, Metro and V/Line stations and key replacement bus stops.

Please check-in when you see a sign - regardless of the duration of your trip. QR Codes assist the Department of Health in contact tracing when there is a COVID public exposure site.

You should also register your myki to allow for contact tracing across trains, trams and buses.

Visit Service Victoria for more information about how your data is being protected when using QR Codes.

Before you travel

Register your myki so we can contact you if you’ve travelled on a public transport service identified as a COVID-19 exposure site.

Please register your myki to help with contact tracing. You can register your myki online here, via the PTV app or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.

You could be eligible for a bonus $10 myki Money credit when you register your myki.

To check the latest exposure sites, visit the the Coronavirus Victoria website.

There are service changes affecting coach services that travel between Victoria, New South Wales and South Australia. Plan ahead using our Journey planner, check our disruptions page or contact us on 1800 800 007 if you need help before you travel.

Wear a mask

You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

Read more on wearing a face mask on public transport  and in commercial passenger vehicles such as taxis.

You can find out more about when and where you need to wear a face mask in Victoria and Melbourne on the Coronavirus Victoria website.

We encourage everyone to practise good hygiene when on public transport:

  • Wash your hands before and after you travel
  • If you are unwell, stay home and get tested
  • Keep your distance where you can
  • Respect the clearance zone around our drivers
  • Spread out along the platform and keep doorways clear

Travel advice and updates

Hand holding myki smartcard

Register your myki

Register your myki to help with contact tracing. You can register your myki online, via the PTV app if you have a myki account or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.

With a registered myki you can also protect your myki balance if the card is lost or stolen, check your travel history and manage mulitple myki cards in the one account.

Touching myki on Quick Top Up Machine

Go cashless

During the current restrictions from 11.59pm Thursday 15 July, we will not be accepting cash on any of our services.

We have plenty of cashless ways to top up your myki, including on our website, via the PTV app or at your nearest station or stop.

Auto top is a great option to support contactless travel. Set a minimum balance and your myki will automatically top up with the amount you choose.

Man at home using his mobile phone to manage his myki_myki-page

Download the PTV app

Get access to public transport information, register your myki and top up with the PTV app.

Use Journey planner, view planned disruptions and set up push notifications to help you plan ahead before you travel.

The PTV app is fully accessible and available free on both iOS and Android devices.

Advice for passengers travelling interstate

If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit the Coronavirus Victoria website for more information.

Restrictions are in place for passengers from Victoria travelling across the South Australian border. Please visit the sa.gov.au COVID website to ensure you are permitted to travel.

There continue to be service changes affecting coach services that travel across the Victoria and New South Wales, and the Victoria and South Australian borders.

Advice for passengers arriving from interstate

You will need to apply for a permit to enter Victoria from anywhere in Australia or New Zealand. Areas will be designated green, orange or red zones by the Chief Health Officer (CHO) based on public health advice. Restrictions will apply for different zones.

An extreme risk zone category has been added to the Victorian travel zone system, effective 9pm on Friday 23 July 2021.

Under Victoria’s travel permit system, NSW is considered an extreme risk zone and ACT and SA are considered red zones.

Information on the different zones can be found on the Coronavirus Victoria website.

 

Arriving from interstate

Advice for passengers travelling interstate

If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit the Coronavirus Victoria website for more information.

Restrictions are in place for passengers from Victoria travelling across the South Australian border. Please visit the sa.gov.au COVID website to ensure you are permitted to travel.

There continue to be service changes affecting coach services that travel across the Victoria and New South Wales, and the Victoria and South Australian borders.

Advice for passengers arriving from interstate

You will need to apply for a permit to enter Victoria from anywhere in Australia or New Zealand. Areas will be designated green, orange or red zones by the Chief Health Officer (CHO) based on public health advice. Restrictions will apply for different zones.

An extreme risk zone category has been added to the Victorian travel zone system, effective 9pm on Friday 23 July 2021.

Under Victoria’s travel permit system, NSW is considered an extreme risk zone and ACT and SA are considered red zones.

Information on the different zones can be found on the Coronavirus Victoria website.

 

Travellers tips

For more helpful hints before you travel, see tips for travelling.

Wear a face mask

You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

Face masks

Wear a face mask

You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Travel outside peak times when there are less people on the network. On weekdays get a 30% off peak discount on metropolitan services or travel free before 7.15am on metropolitan trains.

Stagger your travel

Stagger your travel

Travel outside peak times when there are less people on the network. On weekdays get a 30% off peak discount on metropolitan services or travel free before 7.15am on metropolitan trains.

Go cashless

We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.

Go cashless

Go cashless

We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Keep your distance where you can

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Additional information

Back to school

School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.

Back to school

Back to school

School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.

Return to work

Download our Return to Work factsheet (PDF) 587 KB for information and advice about how you can travel on the network with confidence.

Return to work

Return to work

Download our Return to Work factsheet (PDF) 587 KB for information and advice about how you can travel on the network with confidence.

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Translated resources

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Checking tickets

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.