Public transport services are running to the normal timetable. There are some changes to regional services at the South Australian borders.

The New South Wales border reopened to Victoria on Monday 23 November with most public transport services running as normal. A small number of coach services will be affected by service changes until Wednesday 25 November.

Due to the coronavirus outbreak in South Australia, from 11.59pm on Saturday 21 November 2020, everyone who arrives in Victoria from South Australia will require a Victorian Border Crossing Permit. V/line coach services will continue to not operate into or out of South Australia until further notice.

Please plan ahead using our journey planner and check disruptions information, or you can contact us on 1800 800 007 if you need help before you travel.

Visit the Department of Health and Human Services (DHHS) website for the latest information and advice on coronavirus (COVID-19) and coronavirus.vic.gov.au to find out more about Victoria's roadmap to reopening. 

Before you travel

Please check your myki card balance prior to your trip. There are cashless top up options available via the website and PTV app.

With COVIDSafe Plans in place, Authorised Officers and Conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Consider travelling outside the peak if you can.

Using our services

All Victorians are being asked to play their part to keep one another safe, including making responsible choices about using our public transport network.

When travelling on public transport you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so, and ensure you wear it for your entire journey. Remember to put on your fitted face mask when you enter a train station and before getting on buses and trams. You must also wear a mask on platforms and tram and bus stops when you can't keep a safe distance from others.

Wearing a face mask helps keep you and others safe and will help us reach COVID Normal.

Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.

We encourage everyone to practise good hygiene when on public transport:

• Wash your hands before and after you travel
• If you are unwell, stay home and get tested
• Keep your distance where you can
• Respect the clearance zone around our drivers
• Spread out along the platform and keep doorways clear

For the most up-to-date health advice, visit the DHHS website

Extra cleaning across the network

We have additional daily cleaning services in place across the network, as well as contactless hand sanitisers at many stops and stations to help keep you safe while travelling.

Here are some tips to help you if you do need to get back onto our network. For more helpful hints, see tips for travelling. 

High risk locations and outbreaks

Visit the DHHS website for information on coronavirus high risk locations and outbreaks.

Border closure

Due to the coronavirus outbreak in South Australia, from 11.59pm on Saturday 21 November 2020, everyone who arrives in Victoria from South Australia will require a Victorian Border Crossing Permit. V/line coach services will continue to not operate into or out of South Australia until further notice.

The border between New South Wales and Victoria will reopen from 12.01am on Monday 23 November 2020. Public transport services between New South Wales and Victoria will also progressively resume from 23 November 2020. 

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.