COVID-19 information

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COVID-19 information

Important

For COVID-19 information including public transport exposure sites, visit Coronavirus (COVID-19) Victoria or call the 24-hr dedicated hotline on 1800 675 398.

Important

For COVID-19 information including public transport exposure sites, visit Coronavirus (COVID-19) Victoria or call the 24-hr dedicated hotline on 1800 675 398.

Check-in using QR codes across the public transport network

Please check in every time you see QR codes at stations and stops and while you travel on trains, trams and buses.

QR codes are installed on trams, trains and buses as well as tram stops in the Free Tram Zone, Metro and V/Line stations and replacement bus stops (when operating).

Please check in every time you see QR codes at stations and stops and while you travel on trains, trams and buses (even if have already touched on with a registered myki). QR codes assist the Department of Health in contact tracing when there is a COVID-19 public exposure site. 

Visit Service Victoria for more information about how your data is being protected when using QR Codes.

Before you travel

Register your myki so we can contact you if you’ve travelled on a public transport service identified as a COVID-19 exposure site.

Register your myki to help with contact tracing. You can register your myki online here, via the PTV app or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.

To check the latest exposure sites, visit the the Coronavirus (COVID-19) Victoria website.

Plan ahead using our Journey planner, check our disruptions page or contact us on 1800 800 007 if you need help before you travel.

Wear a mask

You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

Masks remain mandatory on public transport for anyone 12 years and over unless a lawful exception applies.

Read more on wearing a face mask on public transport  and in commercial passenger vehicles such as taxis.

You can find out more about when and where you need to wear a face mask on the Coronavirus (COVID-19) Victoria website.

We encourage everyone to practise good hygiene when on public transport:

  • Wash your hands before and after you travel
  • If you are unwell, stay home and get tested
  • Keep your distance where you can
  • Respect the clearance zone around our drivers
  • Spread out along the platform and keep doorways clear

Travel advice and updates

Hand holding myki smartcard

Register your myki

Register your myki to help with contact tracing. You can register your myki online, via the PTV app if you have a myki account or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.

With a registered myki you can also protect your myki balance if the card is lost or stolen, check your travel history and manage mulitple myki cards in the one account.

Touching myki on Quick Top Up Machine

Go cashless

We have plenty of cashless ways to top up your myki online or at your nearest station or stop.

Cash is being accepted at PTV hubs and station ticket offices. Buses that use myki will remain cashless - please check your balance and top up your myki before you travel.

Man at home using his mobile phone to manage his myki_myki-page

Download the PTV app

Get access to public transport information, register your myki and top up with the PTV app.

Use Journey planner, view planned disruptions and set up push notifications to help you plan ahead before you travel.

The PTV app is fully accessible and available free on both iOS and Android devices.

Advice for passengers travelling interstate

If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit Coronavirus (COVID-19) Victoria for more information.

Interstate services

All V/Line train and coach services that travel across the News South Wales and South Australia borders are running as normal.

 

 

Arriving from interstate

Advice for passengers travelling interstate

If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit Coronavirus (COVID-19) Victoria for more information.

Interstate services

All V/Line train and coach services that travel across the News South Wales and South Australia borders are running as normal.

 

 

Travellers tips

For more helpful hints before you travel, see tips for travelling.

Wear a face mask

You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

Face masks

Wear a face mask

You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Travel outside peak times when there are less people on the network. On weekdays you can travel free before 7.15am on metropolitan trains.

Stagger your travel

Stagger your travel

Travel outside peak times when there are less people on the network. On weekdays you can travel free before 7.15am on metropolitan trains.

Go cashless

We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.

Go cashless

Go cashless

We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Keep your distance where you can

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Additional information

Back to school

School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.

Travelling to school

Back to school

School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Checking tickets

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Translated resources

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.