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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Important

For coronavirus information and advice, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

!

Important

For coronavirus information and advice, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

Metropolitan Melbourne has moved to Stage 4 restrictions. The Chief Health Adviser has provided advice to limit movement across Melbourne to help slow the spread of coronavirus (COVID-19).

Measures to support this include a curfew in metropolitan Melbourne from 8pm to 5am. The only reasons to leave home during the curfew are for permitted work, or urgent medical care and caregiving. Permitted workers must have a permit to travel.

Outside of these reasons, you must stay at home.

Melbourne's train, tram and bus services have been reduced from 8pm to the last service. Services will run every 40-60 minutes with the first and last train, tram and bus services on every line and route still operating to ensure all permitted workers can get to and from work.

All Night Network services, which run after midnight on Friday and Saturday nights, will not operate during Stage 4 restrictions.

Please plan ahead using our Journey Planner and check disruptions information before you travel. If you need help with journey planning, please call us on 1800 800 007.

Visit the Department of Health and Human Services website for more information on the Stage 4 restrictions and the latest advice on coronavirus (COVID-19).

Services will continue to operate on a normal timetable each day between 5am and 8pm for essential travel.

In Melbourne there are only two reasons to travel into regional areas. They are for medical care and caregiving, and for work if you can't do it from home. If you leave home to shop or exercise, it must be within 5km of your home during the day.

We ask that our passengers only travel for a permitted purpose.

Except for a limited number of exemptions, it is now compulsory for all Victorians to wear a face covering when they leave home – please ensure you wear this for your entire journey and practise good hygiene. If you're unwell, stay home and get tested even if you have the mildest of symptoms.

The symptoms to watch out for are:

  • Loss or changes in sense of smell or taste
  • Fever
  • Chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose

In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhea may also be considered. Visit the symptoms and risks on the Department of Health and Human Services website to find out more about what to do if you are feeling unwell.

Read more on wearing a face covering on public transport and in commercial passenger vehicles such as taxis.

Passengers can take comfort that we have additional daily cleaning services in place across the network, as well as contactless hand sanitisers at stops and stations to help keep you safe while travelling. 

Thanks for keeping our community safe when travelling.

Help reduce the spread of coronavirus

Here are some tips to help you if you do need to get back onto our network. For more helpful hints, see tips for travelling

Wear a face covering

If you live in metropolitan Melbourne and Mitchell Shire, wear a face covering when you leave home, including on public transport.

Face coverings

Wear a face covering

If you live in metropolitan Melbourne and Mitchell Shire, wear a face covering when you leave home, including on public transport.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Stagger your travel

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Travel readiness

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Travel advice and updates

Geelong and Bendigo PTV Hubs closed

The PTV Hubs at Geelong and Bendigo will be closed from 8 August 2020 until further notice to protect the health and safety of our customers and staff.

Top up before you get on the bus

Bus drivers will no longer be offering top ups to customers boarding buses, to help keep our bus operators and passengers safe. There are plenty of cashless ways to top up your myki, including online top up.

Border closure

New South Wales and South Australia have temporarily closed their borders to Victoria. If you need to enter either state for essential purposes, you need to apply for a permit or pre-approval before travelling. Find out how to apply to enter New South Wales or South Australia. The border closures have also affected public transport services at the New South Wales border and South Australian border. 

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Touching myki on Quick Top Up Machine

We’ve gone cashless

Before you touch on, use a myki machine to check your balance. You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Regional ticketing information

Regional train and coach tickets

Regional train and coach ticket purchases are cashless. You can buy a ticket using a credit or debit card with our staff at any station, on the V/Line website or by calling us on 1800 800 007.

Hand holding myki smartcard

myki Pass holders

If your public transport use has changed due to the current travel restrictions, there are options for how to manage your myki Pass.

These include pausing your myki Pass or applying for a refund.