Coronavirus information

Keeping everyone safe on public transport

Hero

Coronavirus information

Keeping everyone safe on public transport

Important

For coronavirus information including case locations and outbreaks, visit the coronavirus (COVID-19) Victoria website or call the 24-hr dedicated hotline on 1800 675 398.

Important

For coronavirus information including case locations and outbreaks, visit the coronavirus (COVID-19) Victoria website or call the 24-hr dedicated hotline on 1800 675 398.

Before you travel

Register your myki so we can contact you if you’ve travelled on a public transport service identified as a COVID-19 exposure site.

If you think you may have been exposed, please get tested immediately and follow Department of Health instructions.

Public transport services are running to the normal timetable. Plan ahead using our Journey planner, check our disruptions page or contact us on 1800 800 007 if you need help before you travel.

It's quick and easy to register your myki. With a registered myki you can also protect your balance if your myki is lost or stolen, set up auto top up, get notified when your myki is due to expire and more.

For more helpful hints before you travel, see tips for travelling.

Wear a mask

You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.

It's also strongly recommended you wear a face mask when you cannot maintain 1.5 metres distance from other people, such as at busy stations and stops.

Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.

We encourage everyone to practise good hygiene when on public transport:

  • Wash your hands before and after you travel
  • If you are unwell, stay home and get tested
  • Keep your distance where you can
  • Respect the clearance zone around our drivers
  • Spread out along the platform and keep doorways clear

Wear a face mask

You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey. It's also recommended when you cannot maintain 1.5 metres distance from others.

Face masks

Wear a face mask

You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey. It's also recommended when you cannot maintain 1.5 metres distance from others.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Travel outside peak times when there are less people on the network. On weekdays get a 30% off peak discount on metropolitan services or travel free before 7.15am on metropolitan trains.

Stagger your travel

Stagger your travel

Travel outside peak times when there are less people on the network. On weekdays get a 30% off peak discount on metropolitan services or travel free before 7.15am on metropolitan trains.

Go cashless

We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.

Go cashless

Go cashless

We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Keep your distance where you can

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Advice for people arriving from interstate

All residents and travellers from anywhere in Australia or New Zealand wishing to enter Victoria from 11.59pm on Friday 26 February must apply for a permit.

Areas will be designated green, orange or red zones by the CHO based on public health advice. Restrictions will apply for different zones.

Arriving from interstate

Advice for people arriving from interstate

All residents and travellers from anywhere in Australia or New Zealand wishing to enter Victoria from 11.59pm on Friday 26 February must apply for a permit.

Areas will be designated green, orange or red zones by the CHO based on public health advice. Restrictions will apply for different zones.

Travel advice and updates

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and Conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Authorised officers

Checking tickets

With COVIDSafe Plans in place, Authorised Officers and Conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Back to school

School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.

Back to school

Back to school

School buses will operate as normal across Victoria. Students over 12 years old must wear a fitted face mask on public transport. See Back to school travel advice and updates for more information.

Return to work

Download our Return to Work factsheet (PDF) 587 KB for information and advice about how you can travel on the network with confidence.

Return to work

Return to work

Download our Return to Work factsheet (PDF) 587 KB for information and advice about how you can travel on the network with confidence.

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Translated resources

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Ridespace PTV Coronavirus Landing Page

Check how busy your train is

Use our new free RideSpace tool to check real-time passenger volumes on trains, individual platforms and at stations across the metropolitan train network.

This means you can choose when you want to travel, according to how busy the next service will be.

Touching myki on Quick Top Up Machine

Go cashless

We have plenty of cashless ways to top up your myki online or at your nearest station or stop.

To make payment easy we’ve added 100 myki Quick Top up machines and made it even simpler to manage your myki online.

Hand holding myki smartcard

Register your myki

We strongly encourage you to register your myki so that we can contact you if you have been exposed to coronavirus (COVID-19) on a public transport service. 

With a registered myki you can also protect your myki balance if the card is lost or stolen, check your travel history and manage mulitple myki cards in the one account.