COVID-19 information
COVID-19 information
Important
For COVID-19 information visit Coronavirus Victoria or call the 24-hr dedicated hotline on 1800 675 398.
Important
For COVID-19 information visit Coronavirus Victoria or call the 24-hr dedicated hotline on 1800 675 398.
Wear a mask
You must wear a fitted face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.
Masks are mandatory on public transport for anyone eight years and over unless a lawful exception applies.
Authorised Officers are enforcing mask wearing.
If you have forgotten your face mask, upon request you may get a face mask from many staffed train stations, PTV Hubs and from some Public Transport Authorised Officers.
Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.
You can find out more about when and where you need to wear a face mask on the Coronavirus Victoria website.
We encourage everyone to practise good hygiene on public transport:
- Wash your hands before and after you travel
- If you are unwell, stay home and get tested
- Keep your distance where you can
- Respect the clearance zone around our drivers
- Spread out along the platform and keep doorways clear
Before you travel
Register your myki to help with contact tracing.
You can register your myki online here, via the PTV app or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.
Plan ahead using our Journey planner, check our disruptions page or contact us on 1800 800 007 if you need help before you travel.
If you do need to travel interstate, please check the rules that your destination state or territory has in place before you travel. Visit Coronavirus (COVID-19) Victoria or more information.
Register your myki
Register your myki to help with contact tracing. You can register your myki online, via the PTV app if you have a myki account or by calling 1800 800 007, and registration is instant. You'll need your 15-digit myki number to register.
With a registered myki you can also protect your myki balance if the card is lost or stolen, check your travel history and manage multiple myki cards in the one account.
Go cashless
We have plenty of cashless ways to top up your myki online or at your nearest station or stop.
Cash is being accepted at PTV hubs and station ticket offices. Buses that use myki will remain cashless - please check your balance and top up your myki before you travel.
Download the PTV app
Get access to public transport information, register your myki and top up with the PTV app.
Use Journey planner, view planned disruptions and set up push notifications to help you plan ahead before you travel.
The PTV app is fully accessible and available free on both iOS and Android devices.
Travellers tips
For more helpful hints before you travel, see tips for travelling.
Wear a face mask
You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.
Wear a face mask
You must wear a face mask covering your nose and mouth on public transport - ensure you wear it for your entire journey.
Cleaning
We’re disinfecting and sanitising services, stops and stations on our network to help keep you safe while travelling.
Cleaning
We’re disinfecting and sanitising services, stops and stations on our network to help keep you safe while travelling.
Practise good hygiene
Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.
Practise good hygiene
Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.
Stagger your travel
Travel outside peak times when there are less people on the network. On weekdays you can travel free before 7.15am on metropolitan trains.
Stagger your travel
Travel outside peak times when there are less people on the network. On weekdays you can travel free before 7.15am on metropolitan trains.
Go cashless
We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.
Go cashless
We have plenty of cashless ways to top up your myki. You can top up online, at your nearest station or stop or in the new PTV app. You can also set up auto top up so you're always ready to travel.
Keep your distance where you can
When using escalators, try to stand four steps away from the person in front and avoid walking up or down.
Keep your distance where you can
When using escalators, try to stand four steps away from the person in front and avoid walking up or down.
Additional information
Travelling to school
School buses will operate as normal across Victoria. Students over eight years old must wear a fitted face mask on public transport. See School travel advice and updates for more information.
Travelling to school
School buses will operate as normal across Victoria. Students over eight years old must wear a fitted face mask on public transport. See School travel advice and updates for more information.
Checking tickets
With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.
Checking tickets
With COVIDSafe Plans in place, Authorised Officers and conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.