Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Important

For coronavirus information and details on high risk locations and outbreaks, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

!

Important

For coronavirus information and details on high risk locations and outbreaks, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

Public transport services are running to the normal timetable. There are some changes to regional services at the South Australian borders.

The New South Wales border reopened to Victoria on Monday 23 November with most public transport services running as normal. A small number of coach services will be affected by service changes until Wednesday 25 November.

Due to the coronavirus outbreak in South Australia, from 11.59pm on Saturday 21 November 2020, everyone who arrives in Victoria from South Australia will require a Victorian Border Crossing Permit. V/line coach services will continue to not operate into or out of South Australia until further notice.

Please plan ahead using our journey planner and check disruptions information, or you can contact us on 1800 800 007 if you need help before you travel.

Visit the Department of Health and Human Services (DHHS) website for the latest information and advice on coronavirus (COVID-19) and coronavirus.vic.gov.au to find out more about Victoria's roadmap to reopening. 

Before you travel

Please check your myki card balance prior to your trip. There are cashless top up options available via the website and PTV app.

With COVIDSafe Plans in place, Authorised Officers and Conductors are on the network supporting customers and carrying out their full range of duties, including ticket checking. Make sure you have a valid ticket to travel.

Consider travelling outside the peak if you can.

Using our services

All Victorians are being asked to play their part to keep one another safe, including making responsible choices about using our public transport network.

When travelling on public transport you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so, and ensure you wear it for your entire journey. Remember to put on your fitted face mask when you enter a train station and before getting on buses and trams. You must also wear a mask on platforms and tram and bus stops when you can't keep a safe distance from others.

Wearing a face mask helps keep you and others safe and will help us reach COVID Normal.

Read more on wearing a face mask on public transport and in commercial passenger vehicles such as taxis.

We encourage everyone to practise good hygiene when on public transport:

  • Wash your hands before and after you travel
  • If you are unwell, stay home and get tested
  • Keep your distance where you can
  • Respect the clearance zone around our drivers
  • Spread out along the platform and keep doorways clear

For the most up-to-date health advice, visit the DHHS website

Extra cleaning across the network

We have additional daily cleaning services in place across the network, as well as contactless hand sanitisers at many stops and stations to help keep you safe while travelling.

Help reduce the spread of coronavirus

Here are some tips to help you if you do need to get back onto our network. For more helpful hints, see tips for travelling

Wear a face mask

Except for a limited number of exemptions, passengers must wear a fitted face mask on public transport - you must wear this for your entire journey.

Face masks

Wear a face mask

Except for a limited number of exemptions, passengers must wear a fitted face mask on public transport - you must wear this for your entire journey.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Stagger your travel

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Travel readiness

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Travel advice and updates

High risk locations and outbreaks

Visit the DHHS website for information on coronavirus high risk locations and outbreaks.

Border closure

Due to the coronavirus outbreak in South Australia, from 11.59pm on Saturday 21 November 2020, everyone who arrives in Victoria from South Australia will require a Victorian Border Crossing Permit. V/line coach services will continue to not operate into or out of South Australia until further notice.

The border between New South Wales and Victoria will reopen from 12.01am on Monday 23 November 2020. Public transport services between New South Wales and Victoria will also progressively resume from 23 November 2020. 

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Thank you campaign

Thank you Victoria

Thank you for being patient and kind to our public transport staff who are keeping the state moving during the coronavirus (COVID-19) pandemic. Find out more about some of our staff who are making sure that those of us who need to travel can do so safely.

Touching myki on Quick Top Up Machine

We’ve gone cashless

You can no longer top up your myki on buses, or use cash at PTV hubs or Metro and V/Line ticket offices. But, we have plenty of cashless ways to top up your myki either online or at your nearest stop or station, or if you're travelling on V/Line services.

Hand holding myki smartcard

myki Pass holders

If your public transport use has changed, there are options for how to manage your myki Pass.

These include pausing your myki Pass or applying for a refund.