Coronavirus - COVID-19

A State of Emergency has been declared in Victoria due to the serious risk to public health posed by coronavirus (COVID-19). For more information visit the DHHS website.

As part of the Department of Transport, we are working closely with the Department of Health and Human Services (DHHS), other health agencies and transport operators, to actively prepare for potential impacts of coronavirus disease on Victoria’s transport network.

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.

For the latest information and advice, please go to the DHHS website

Latest advice and information - Friday 3 April

Bendigo and Geelong PTV Hubs close

The Geelong and Bendigo hubs will be closed from 6pm on Friday 3 April 2020 until further notice to protect the health and safety of our customers and staff. For more information, see PTV Hubs.

The PTV Hub at Southern Cross Station will remain open.

Cashless transactions

All in person myki payments at PTV Hubs, Metro and V/Line ticket windows and onboard buses are now cashless.

There are plenty of cashless ways to top up your myki. For more information, see Cashless ways to top up.

Some seats unavailable on trams and buses

For the health and safety of our drivers, we have physical distancing measures in place on board trams and buses. The first row of seats are unavailable to passengers to reduce risk to our bus and tram drivers

South Australia border restrictions

Coach services will continue to operate as timetabled to all stops between Victoria and South Australia.

Freight passage will be ensured to guarantee movement of essential goods.

Need to make changes to your myki due to COVID-19?

If your public transport use has changed due to COVID-19, there are options for how to manage your myki Pass.

For more information, see Making a change to your myki due to COVID-19.

Travelling on the network

Cashless ways to top up

All in person myki payments at PTV Hubs, Metro and V/Line ticket windows and onboard buses are now cashless.

To slow the spread of coronavirus and protect the health and safety of staff and customers, all in person payments must now be made online or by card.

You can continue to pay with cash at myki machines located at the PTV Hub, major tram and bus interchanges and stations across the public transport network.

There are plenty of cashless ways to top up your myki. If you’re travelling now, you can use:

If you’re travelling later, you can:

Regional passengers can also purchase tickets using a credit or debit card with staff at any station, on the V/Line website or by calling us on 1800 800 007.

Public transport is an essential service and is still available for passengers with a valid ticket who need to travel.

Stagger your travel

Physical distancing measures are currently in place to reduce the spread of COVID-19. We're asking passengers to consider staggering travel times in the mornings and evenings on trains, trams and buses if they are able to.

Consider changing the time when you need to use public transport. Travelling outside of peak times will help reduce the number of people using the network and support physical distancing measures.

Train passengers can benefit from free early bird travel, with all metropolitan trains free if you touch on and off before 7.15am.

Public transport will continue to run as normal, but please always plan ahead before you travel. 

Increased cleaning on the network

Trains, trams and buses will have increased sanitation on all touch points and be disinfected more often.

On metropolitan trains, in addition to the current cleaning arrangements, all carriages will undergo nightly sanitation, with all touch surfaces wiped down and entire carriages sprayed with disinfectant.

Melbourne’s trams undergo a deep clean every night, which involves wiping of high touch areas like next stop buttons, hand rails and grab straps. This is in addition to the current cleaning arrangements.

On V/Line trains, in addition to the current cleaning arrangements, all carriages will undergo nightly sanitation, with all touch surfaces wiped down.

There will also be increased cleaning across Melbourne’s buses, including nightly sanitisation of touch surfaces and increased daily cleaning.

All of these measures have been introduced based on the advice from the DHHS. We’ll keep these increased procedures in place for as long as needed.

General advice

Always plan your journey before you travel. Use our Journey planner or visit our Disruptions page for the most up-to-date information on service changes.

We encourage everyone to practice good hygiene when travelling on public transport.

Isolate yourself at home and avoid travelling on public transport if you feel sick.

Remember these steps to keep yourself and others safe when you are travelling on public transport:

  • Wash hands often and before travelling with soap and running water, for at least 20 seconds. Dry with paper towel or a hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
  • You do not need to wear a mask if you are healthy.
  • Use an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Get the flu shot when available.
  • Phone your GP first if you need medical attention. They will tell you what to do.