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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Important

If you suspect you may have coronavirus, please call the 24-hr dedicated hotline on 1800 675 398.

!

Important

If you suspect you may have coronavirus, please call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

All Victorians are being asked to do their part to stay safe on public transport. That means continuing to maintain physical distance from others, take appropriate hygiene precautions, avoid crowds and don't travel if you're unwell.

For those living in the restricted postcodes, there are only four reasons to leave home. For those living outside the restricted postcodes, there are only four reasons to enter those suburbs. Public transport services will continue to run as normal to support those who need to make essential journeys to the restricted postcodes in line with the four reasons to travel.

We won't be limiting the number of passengers on board public transport services and ask everyone to plan their best journey and not to travel unless they need to.

More cleaning on trains, trams and buses

We’ve increased cleaning, with a focus on the places passengers spend the most time. We’re cleaning high touch surfaces like next stop buttons, door handles, myki touch points, handrails and grab straps regularly and deep-cleaning trains, trams and buses, stations and stops every night. 

Help reduce the spread of coronavirus

Here are some tips to help you if you do need to get back onto our network. For more helpful hints, see tips for travelling

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Stagger your travel

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Have you topped up?

Before you touch on, use a myki machine to check your balance. We have plenty of cashless ways to top up online or at your nearest stop or station.

Travel readiness

Have you topped up?

Before you touch on, use a myki machine to check your balance. We have plenty of cashless ways to top up online or at your nearest stop or station.

Free Early Bird travel

Train passengers can benefit from free early bird travel, with all metropolitan trains free if you touch on and off before 7.15am.

Free Early Bird travel

Free Early Bird travel

Train passengers can benefit from free early bird travel, with all metropolitan trains free if you touch on and off before 7.15am.

Updates and advice

We're installing more than 250 touchless hand sanitising stations across our busiest train stations, tram stops and bus terminals Victoria-wide.

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Touching myki on Quick Top Up Machine

Cashless ways to top up

There are plenty of cashless ways to top up your myki. You can top up at a myki or Quick Top Up machine, a myki Retailer, with a debit or credit with our staff or top up online now.

Regional ticketing information

Regional train and coach tickets

Regional train and coach ticket purchases are cashless. You can buy a ticket using a credit or debit card with our staff at any station, on the V/Line website or by calling us on 1800 800 007.

Hand holding myki smartcard

myki Pass holders

If your public transport use has changed due to the current travel restrictions, there are options for how to manage your myki Pass.

These include pausing your myki Pass or applying for a refund.