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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Important

For coronavirus information and advice, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

!

Important

For coronavirus information and advice, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

Metropolitan Melbourne has moved to Stage 4 restrictions with stronger rules in place to limit movement.

Changes to evening public transport services will be progressively introduced from 8pm Monday 3 August. Changes to services between 8pm and 5am may be different each night.

Please check the disruptions information just before you travel. If you need help with journey planning, please call us on 1800 800 007.

All Night Network services, which run after midnight on Friday and Saturday nights, will be suspended for the duration of Stage 4 restrictions.

A full service will continue to operate each day between 5am and 8pm. The first and last services on every line and route will remain in place to ensure all essential workers can get to and from work.

Measures includes a curfew in Melbourne from 8pm to 5am. The only reasons to leave home during these hours will be for work, medical care and caregiving.

In Melbourne there are only two reasons to travel into regional areas. They are for medical care and caregiving, and work if you can’t do it from home. In Melbourne you must shop for food and supplies and exercise within 5km of your home during the day.

We ask all our passengers to only travel for a permitted purpose. If you must travel, wear a face covering for your entire journey and practise good hygiene. If you’re unwell, stay home and get tested if you have the mildest of symptoms.

Read more on wearing a face covering on public transport and in commercial passenger vehicles such as taxis.

Please plan ahead using our Journey Planner and visit vic.gov.au/CORONAVIRUS for more information on the stage 4 restrictions and all the latest advice on coronavirus (COVID-19).

We also have additional daily cleaning in place across the network, as well as contactless hand sanitisers at stops and stations to help keep you safe while travelling. 

Help reduce the spread of coronavirus

Here are some tips to help you if you do need to get back onto our network. For more helpful hints, see tips for travelling

Wear a face covering

If you live in metropolitan Melbourne and Mitchell Shire, wear a face covering when you leave home, including on public transport.

Face coverings

Wear a face covering

If you live in metropolitan Melbourne and Mitchell Shire, wear a face covering when you leave home, including on public transport.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations every day, so our network is clean and ready when you are.

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Stagger your travel

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Travel readiness

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Travel advice and updates

Geelong and Bendigo PTV Hubs closed

The PTV Hubs at Geelong and Bendigo will be closed from close of business Saturday 8 August 2020 (5pm at Geelong and 4pm at Bendigo) until further notice to protect the health and safety of our customers and staff.

Top up before you get on the bus

Bus drivers will no longer be offering top ups to customers boarding buses, to help keep our bus operators and passengers safe. There are plenty of cashless ways to top up your myki, including online top up.

Extra off-peak train and tram services

From 13 July, we’re running more train and tram services before and after peak times to help people who need to travel for work, education or care duties stay safe and spread out.

Hand sanitising stations

We're installing more than 350 touchless hand sanitising stations across our busiest train stations, tram stops and bus terminals Victoria-wide.

Border closure

New South Wales and South Australia have temporarily closed their borders to Victoria. If you need to enter either state for essential purposes, you need to apply for a permit or pre-approval before travelling. Find out how to apply to enter New South Wales or South Australia. The border closures have also affected public transport services at the New South Wales border and South Australian border. 

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Touching myki on Quick Top Up Machine

We’ve gone cashless

Before you touch on, use a myki machine to check your balance. You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Regional ticketing information

Regional train and coach tickets

Regional train and coach ticket purchases are cashless. You can buy a ticket using a credit or debit card with our staff at any station, on the V/Line website or by calling us on 1800 800 007.

Hand holding myki smartcard

myki Pass holders

If your public transport use has changed due to the current travel restrictions, there are options for how to manage your myki Pass.

These include pausing your myki Pass or applying for a refund.