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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Coronavirus (COVID-19) information

Keeping everyone safe on public transport.

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Important

For coronavirus information and details on high risk locations and outbreaks, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

!

Important

For coronavirus information and details on high risk locations and outbreaks, visit the DHHS website or call the 24-hr dedicated hotline on 1800 675 398.

We’re in this together and we need your help

Some restrictions have eased across Victoria in line with Victoria’s roadmap to reopening.

Metropolitan Melbourne remains in Stage 4 restrictions with the first step of the roadmap including the easing of the curfew in metropolitan Melbourne from 9pm to 5am. The only reasons to leave home during the curfew are for permitted work, or urgent medical care and caregiving. Permitted workers must have a permit to travel.

Outside of these reasons, you must stay at home. 

Public Transport Services

Melbourne's train, tram and bus services will continue to run at a reduced level from 8pm to the last service until Monday 28 September. Services will run every 40-60 minutes with the first and last train, tram and bus services on every line and route still operating to ensure all permitted workers can get to and from work.

Full services will resume between 8pm and 9pm from Monday 28 September.

All Night Network services, which run after midnight on Friday and Saturday nights, will not operate during Stage 4 restrictions.

Please plan ahead using our Journey Planner and check disruptions information before you travel. If you need help with journey planning, please call us on 1800 800 007.

Visit the Department of Health and Human Services website for latest advice on coronavirus (COVID-19) and the vic.gov.au website to find out more about Victoria’s roadmap to reopening. 

Living in metropolitan Melbourne

If you live in metropolitan Melbourne, the only reasons to travel into regional Victoria are: for permitted work, medical care and caregiving. You can only travel to regional Victoria to shop for food and essential supplies if it is your nearest location. Victoria Police is monitoring people leaving and entering Melbourne to ensure everyone is travelling for one of the permitted reasons. Victoria Police is out in full force, with increased patrols monitoring exit and entry points to regional Victoria including train carriages, train stations and ferry terminals.

A new offence carrying a fine of $4,957 may be issued to anyone from metropolitan Melbourne who is found in regional Victoria without a valid reason. We're asking everyone to play their part in keeping Victoria safe by only travelling when you have a valid reason to travel. Regional trains will continue to run to the normal timetable for people who need to make permitted journeys in line with the permitted reasons to travel between metropolitan Melbourne and regional Victoria.

Living in regional Victoria

Regional Victorians are not permitted to travel to metropolitan Melbourne except for work, medical care and caregiving or to buy goods and services if this is the closest location to your house. Visit the Department of Health and Human Services for more information.

Except for a limited number of exemptions, it is now compulsory for all Victorians to wear a face covering when they leave home - please ensure you wear this for your entire journey and practise good hygiene. If you're unwell, stay home and get tested even if you have the mildest of symptoms.

Visit the symptoms and risks on the Department of Health and Human Services website to find out more about what to do if you are feeling unwell.

Read more on wearing a face covering on public transport and in commercial passenger vehicles such as taxis.

Passengers can take comfort that we have additional daily cleaning services in place across the network, as well as contactless hand sanitisers at stops and stations to help keep you safe while travelling. 

Help reduce the spread of coronavirus

Here are some tips to help you if you do need to get back onto our network. For more helpful hints, see tips for travelling

Wear a face covering

Except for a limited number of exemptions, it's compulsory for all Victorians to wear a face covering when they leave home – please wear this for your entire journey.

Face coverings

Wear a face covering

Except for a limited number of exemptions, it's compulsory for all Victorians to wear a face covering when they leave home – please wear this for your entire journey.

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Cleaning

More cleaning, more often

We’re disinfecting and sanitising all services, stops and stations on our network every day to help keep you safe while travelling. 

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Hygiene

Practise good hygiene

Wash your hands with soap and water before and after you travel. Sneeze or cough into a tissue, or the inside of your elbow. If you are unwell, stay at home.

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Stagger your travel

Stagger your travel

Try travelling outside peak times when there will be less people using the network, and only for as long as you need to.

 

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Travel readiness

Cashless ways to top up

You can no longer top up on buses, or with cash at PTV hubs and ticket offices. But, we have plenty of cashless ways to top up online or at your nearest stop or station.

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Safe travel on escalators

Keep your distance where you can

When using escalators, try to stand four steps away from the person in front and avoid walking up or down.

Travel advice and updates

High risk locations and outbreaks

Visit the DHHS website for information on coronavirus high risk locations and outbreaks.

Geelong and Bendigo PTV Hubs to reopen

With the easing of restrictions in regional Victoria, the PTV Hubs in Geelong and Bendigo will reopen on Monday 21 September.

Border closure

New South Wales and South Australia have temporarily closed their borders to Victoria. If you need to enter either state for essential purposes, you need to apply for a permit or pre-approval before travelling. Find out how to apply to enter New South Wales or South Australia. The border closures have also affected public transport services at the New South Wales border and South Australian border. 

Translated resources

For people from culturally and linguistically diverse backgrounds, there are translated resources available for travelling on public transport.

Thank you campaign

Thank you Victoria

Thank you for being patient and kind to our public transport staff who are keeping the state moving during the coronavirus (COVID-19) pandemic. Find out more about some of our staff who are making sure that those of us who need to travel can do so safely.

Touching myki on Quick Top Up Machine

We’ve gone cashless

You can no longer top up your myki on buses, or use cash at PTV hubs or Metro and V/Line ticket offices. But, we have plenty of cashless ways to top up your myki either online or at your nearest stop or station, or if you're travelling on V/Line services.

Hand holding myki smartcard

myki Pass holders

If your public transport use has changed due to the current travel restrictions, there are options for how to manage your myki Pass.

These include pausing your myki Pass or applying for a refund.