Traveller tips

We're all being asked to play our part to keep each other safe. Here are some tips to help you travel safely on the public transport network.

Before you travel

  • Plan ahead
    • Use our Journey Planner or the PTV app for timetables, disruptions and real time departure information
    • Try RideSpace, an online tool that lets you see real-time passenger volumes on trains, on individual platforms and at stations across the metropolitan train network
  • Register your myki - it's quick, easy and let's you check your myki balance, travel history and protect your balance if your card is lost or stolen
  • If you're unwell, stay home and get tested even if you have the mildest of symptoms
  • Practise good hygiene:
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations
    • Use one of the 350 touchless hand sanitising stations at our busiest stations and stops
  • Download the COVIDSafe App and have it active while you travel

Wearing a face mask

Except for a limited number of exemptions, it is compulsory for to wear a face mask on public transport. Please ensure you wear this for your entire journey.

Physical distancing

If you do need to travel on the network, keep your distance where you can and respect the clearance zone around our drivers.

  • Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm)
  • At stops and on platforms, keep your distance from others who are waiting
  • If it’s raining, take an umbrella so you don’t gather under shelters
  • Wait for passengers to get off before you board
  • Keep doorways clear so people can get on and off safely
  • If your carriage is busy, try a different door or wait for the next service
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down

Cashless ways to top up

During the current restrictions from 12 February to 17 February 2021, we will not be accepting cash on any of our services.

We have plenty of cashless ways to top up your myki onlinethe PTV app or at your nearest station or stop. To make payment easy we’ve added 100 myki Quick Top up machines and made it even simpler to manage you myki online.

Here are cashless ways to top up your myki or purchase a ticket:

  • Top up at myki machines, located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Use a credit or debit card with our staff
  • Top up online on our website or the PTV app

Regional customers travelling on V/Line long distance services on trains or coaches can purchase paper tickets using a credit or debit card at staffed V/Line stations, select Metro Trains stations, and V/Line ticket agents, the V/Line website or by calling 1800 800 007.

Consider alternate modes

Consider walking or cycling if you can. Walking routes and journey time information is available on the PTV app.

Taxi and ride share

We've also asked taxi and ride share drivers to regularly clean and disinfect high-touch surfaces in their vehicles. Passengers are asked to sit in the backseat and wear a face mask.

See the Commercial Passenger Vehicles Victoria website for more information.