Traveller tips

We're all being asked to play our part to keep each other safe. Here are some tips to help you travel safely on the public transport network.

Before you travel

  • Plan ahead
    • Use our Journey Planner or the PTV app for timetables, disruptions and real time departure information
    • Try RideSpace, an online tool that lets you see real-time passenger volumes on trains, on individual platforms and at stations across the metropolitan train network
  • Register your myki - it's quick, easy and let's you check your myki balance, travel history and protect your balance if your card is lost or stolen. Registering your myki also assists with contac tracing efforts if a public transport service is identified as a coronavirus exposure site.
  • If you're unwell, stay home and get tested even if you have the mildest of symptoms
  • Practise good hygiene:
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations
    • Use one of the 350 touchless hand sanitising stations at our busiest stations and stops
  • Download the COVIDSafe App and have it active while you travel

Cashless ways to top up

We have plenty of cashless ways to top up your myki onlinethe PTV app or at your nearest station or stop.

  • Top up at myki machines, located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Top up online on our website or the PTV app

Regional customers travelling on V/Line long distance services on trains or coaches can purchase paper tickets using a credit or debit card at staffed V/Line stations, select Metro Trains stations, and V/Line ticket agents, the V/Line website or by calling 1800 800 007.

Wearing a face mask

When travelling on public transport you must wear a fitted face mask covering your nose and mouth and ensure you wear it for your entire journey.

Masks are strongly recommended when you can't maintain physical distancing, such as at busy stations, platforms and stops.

Physical distancing

If you need to travel on the network, keep your distance where you can and respect the clearance zone around our drivers.

  • Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm)
  • At stops and on platforms, keep your distance from others who are waiting
  • If it’s raining, take an umbrella so you don’t gather under shelters
  • Wait for passengers to get off before you board
  • Keep doorways clear so people can get on and off safely
  • If your carriage is busy, try a different door or wait for the next service
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down

Consider alternate modes

Consider walking or cycling if you can. Walking routes and journey time information is available on the PTV app.

Taxi and ride share

We've also asked taxi and ride share drivers to regularly clean and disinfect high-touch surfaces in their vehicles. Passengers are asked to sit in the backseat and wear a face mask.

See the Commercial Passenger Vehicles Victoria website for more information.

Travellers tips