Traveller tips

Here are some tips to help you if you do need to get back onto our network.

Before you travel

  • Plan ahead and allow extra time – try using Journey Planner or the PTV app for timetables and real time departure information
  • Don’t travel if you are unwell
  • Dispose of any tissues or personal items in bins at stops and stations 
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations
  • Download the COVIDSafe App and have it active while you travel 



myki and ticketing

Before you touch on, check your myki card at a myki machine to ensure you’re topped up and ready to go.

Our staff are not handling cash, but there are still plenty of ways to top up your myki or purchase a ticket.

  • Top up at myki machines located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Use a credit or debit card with our staff
  • Top up online on the PTV website

Regional customers on trains or buses can purchase tickets using a credit or debit card with staff at any station or by visiting the V/Line website.

Cash can still be used at myki card vending machines located across the public transport network.

Consider alternate modes

If you’re one of the many Victorians who have enjoyed walking or cycling around your neighbourhood during the coronavirus restrictions, consider walking or cycling if your trip is short. Walking routes and journey time information is available on the PTV app.

Physical distancing

When travelling on the network keep your distance where you can, spread out along the platform and respect the clearance zone around our drivers.

  • Wait for passengers to get off before you board
  • At stops, keep your distance from others who are waiting
  • If it’s raining, take an umbrella so you don’t gather under shelters
  • Avoid busy services by travelling outside peak times and travel only as far as you need to
  • If your carriage is busy, try a different door or wait for the next service
  • Keep doorways clear so people can get on and off safely
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down