Traveller tips

We're all being asked to play our part to keep each other safe. Here are some tips to help you travel safely on the public transport network.

Before you travel

  • Plan ahead before you go:
    • Use our Journey Planner or the PTV app for timetables, disruptions and real time departure information.
    • Try RideSpace, an online tool that lets you see real-time passenger volumes on trains, on individual platforms and at stations across the metropolitan train network.
  • Register your myki - it's quick, easy and let's you check your myki balance, travel history and protect your balance if your card is lost or stolen. Registering your myki also assists with contact tracing efforts if a public transport service is identified as an exposure site.
  • If you're unwell, stay home and get tested.
  • Practise good hygiene:
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations

Cashless ways to top up

We have plenty of cashless ways to top up your myki online or at your nearest station or stop. To make payment easy we’ve added 100 myki Quick Top up machines and made it even simpler to manage you myki online.

Buses that use myki will remain cashless. Please make sure you have a myki, check your balance and top your myki before you travel.

There are still plenty of ways to top up your myki or purchase a ticket:

  • Top up at myki machines, located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Top up online on our website or the PTV app

Regional customers travelling on V/Line long distance services on trains or coaches can purchase paper tickets using a credit or debit card at staffed V/Line stations, select Metro Trains stations, and V/Line ticket agents, the V/Line website or by calling 1800 800 007.

Wearing a face mask

Wearing a face mask while travelling on public transport helps to keep you and others safe.

When travelling on public transport you must wear a fitted face mask covering your nose and mouth and ensure you wear it for your entire journey. This applies to anyone eight years old and over.

Wearing a face mask is also highly recommended at stations, platforms and stops where a safe distance (1.5m) from others cannot be maintained.

As more people return to public transport, physical distancing will not always be possible and it’s important that everyone wears a face mask.

There are exemptions for children under eight years, individuals with breathing difficulties, and those who have physical conditions that make it difficult to wear a face mask.

Public Transport Authorised Officers will be supporting passengers and ensuring everyone who can is wearing a mask when on public transport.

You can find out more about when and where you need to wear a face mask on the Coronavirus Victoria website.

Physical distancing

When travelling on the network, keep your distance from other passengers where you can.

  • Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm).
  • At stops and on platforms, keep your distance from others who are waiting.
  • If it’s raining, take an umbrella so you don’t gather under shelters.
  • Wait for passengers to get off before you board.
  • Keep doorways clear so people can get on and off safely.
  • If your carriage is busy, try a different door or wait for the next service.
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people.
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down.
  • Respect the clearance zone around our drivers.

Consider alternate modes

Consider walking or cycling if you can. Walking routes and journey time information is available on the PTV app.

Taxi and ride share

We've also asked taxi and ride share drivers to regularly clean and disinfect high-touch surfaces in their vehicles. Passengers are asked to sit in the backseat and wear a face mask.

See the Commercial Passenger Vehicles Victoria website for more information.

Travellers tips