Traveller tips

We're all being asked to play our part to keep each other safe. Here are some tips to help you travel safely on the public transport network.

Before you travel

  • Plan ahead
  • If you're unwell, stay home and get tested even if you have the mildest of symptoms
  • Practise good hygiene:
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations
    • Use one of the 350 touchless hand sanitising stations at our busiest stations and stops
  • Download the COVIDSafe App and have it active while you travel

Wearing a face mask

Except for a limited number of exemptions, it is compulsory for to wear a face mask on public transport. Please ensure you wear this for your entire journey.

Physical distancing

If you do need to travel on the network, keep your distance where you can and respect the clearance zone around our drivers.

  • Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm)
  • At stops and on platforms, keep your distance from others who are waiting
  • If it’s raining, take an umbrella so you don’t gather under shelters
  • Wait for passengers to get off before you board
  • Keep doorways clear so people can get on and off safely
  • If your carriage is busy, try a different door or wait for the next service
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down

Cashless ways to top up

We’ve gone cashless on buses and at stations, ticket offices and hubs. Our staff are not handling cash, but there are still plenty of ways to top up your myki or purchase a ticket:

  • Top up at myki machines, located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Use a credit or debit card with our staff
  • Top up online on our website or the PTV app

Regional customers on trains or buses can purchase tickets using a credit or debit card with staff at any station or by visiting the V/Line website.

Cash can still be used at myki machines located across the public transport network.

Consider alternate modes

Consider walking or cycling if you can. Walking routes and journey time information is available on the PTV app.

Taxi and ride share

We've also asked taxi and ride share drivers to regularly clean and disinfect high-touch surfaces in their vehicles. Passengers are asked to sit in the backseat and wear a face mask.

See the Commercial Passenger Vehicles Victoria website for more information.