Traveller tips

We're all being asked to play our part to keep each other safe. Here are some tips to help you travel safely on the public transport network.

Before you travel

  • Plan ahead before you go:
    • Use our Journey Planner or the PTV app for timetables, disruptions and real time departure information.
    • Try RideSpace, an online tool that lets you see real-time passenger volumes on trains, on individual platforms and at stations across the metropolitan train network.
  • QR codes have been rolled out across the public transport network. Please check in every time you see QR codes at stations and stops and while you travel on trains, trams and buses.
  • Register your myki - it's quick, easy and let's you check your myki balance, travel history and protect your balance if your card is lost or stolen. Registering your myki also assists with contact tracing efforts if a public transport service is identified as an exposure site.
  • If you're unwell, stay home and get tested even if you have the mildest of symptoms.
  • Practise good hygiene:
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations
    • Use one of the 500 touchless hand sanitising stations at our busiest stations and stops

Cashless ways to top up

We have plenty of cashless ways to top up your myki online or at your nearest station or stop. To make payment easy we’ve added 100 myki Quick Top up machines and made it even simpler to manage you myki online.

For those customers who need or prefer to use cash, cash will be accepted again from Monday 18 October 2021. You’ll be able to use cash to top up your myki or purchase tickets at PTV hubs or ticket offices. Cash can also be used at myki machines located across the public transport network.;

Buses that use myki will remain cashless. Please make sure you have a myki, check your balance and top your myki before you travel.

There are still plenty of ways to top up your myki or purchase a ticket:/p>

  • Top up at myki machines, located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Top up online on our website or the PTV app

Regional customers travelling on V/Line long distance services on trains or coaches can purchase paper tickets using a credit or debit card at staffed V/Line stations, select Metro Trains stations, and V/Line ticket agents, the V/Line website or by calling 1800 800 007.

Wearing a face mask

Anyone 12 years and over must wear a fitted face mask whenever they leave their home, indoors or outdoors, unless a lawful exception applies. This includes public transport.

When travelling on public transport you must wear a fitted face mask covering your nose and mouth and ensure you wear it for your entire journey. You must also wear a mask at stations, stops and platforms.

You can find out more about when and where you need to wear a face mask on the Coronavirus Victoria website.

Physical distancing

When travelling on the network, keep your distance from other passengers where you can.

  • Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm).
  • At stops and on platforms, keep your distance from others who are waiting.
  • If it’s raining, take an umbrella so you don’t gather under shelters.
  • Wait for passengers to get off before you board.
  • Keep doorways clear so people can get on and off safely.
  • If your carriage is busy, try a different door or wait for the next service.
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people.
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down.
  • Respect the clearance zone around our drivers.

Consider alternate modes

Consider walking or cycling if you can. Walking routes and journey time information is available on the PTV app.

Taxi and ride share

We've also asked taxi and ride share drivers to regularly clean and disinfect high-touch surfaces in their vehicles. Passengers are asked to sit in the backseat and wear a face mask.

QR codes have been installed in all taxis and ride share vehicles - please check in every time you travel.

See the Commercial Passenger Vehicles Victoria website for more information.

Travellers tips