Vision or hearing impairment

Find out more about using trains, trams and buses with a vision or hearing impairment.

E-Class tram travelling at night near Southern Cross Station

General information

Fares and tickets

You may be eligible for a concession fare or free travel pass. Find more information at Concession and free travel.

Travelling with assistance

If you need an assistance animal to travel, you may be eligible for an Assistance Animal Pass.

Guide dogs, Seeing Eye dogs and Hearing dogs travel free and don't need an Assistance Animal Pass. Find more information at Assistance Animal Pass

If you need the help of a friend or carer to travel, you may be eligible for a Companion Card. Find more information at the Companion Card website.

Information and mobile apps

All the information on our website is also available by calling 1800 800 007.

If you're deaf, or have a hearing or speech impairment, you can use the National Relay Service to contact us. Once you contact the National Relay Service, ask to call 1800 800 007.

TTY users can also call us directly on 03 9619 2727.

When you’re on board a train, tram or bus, the PTV app can notify you as you reach your stop. The Stop Here and tramTRACKER®apps can also notify you as you reach your train station or tram stop.

Our website and mobile apps include real time information for trains, trams and buses.

You can get information about disruptions on train, tram and bus networks on the PTV app. The MetroNotify app also provides information about metropolitan train disruptions.

Beacon technology

If you have low vision or blindness, beacon technology is available at Flinders Street, Flagstaff, Parliament, Melbourne Central, Richmond, Footscray and Southern Cross stations.

Beacon technology gives passengers navigational information via the free BlindSquare Event app to help you move around the concourse of stations.

Try Before You Ride

The Try Before You Ride program can help you feel more confident when using public transport.

You can ask questions about travelling on public transport, and practise getting on and off an accessible train, tram, bus, coach and taxi. Find more information at Try Before You Ride.

Metropolitan trains

There are screens with real time arrival information at most stations. Many stations also have hearing loops installed. These are indicated by the universal symbol of hearing assistance:

Hearing loss symbol

There are information points on all metropolitan train platforms. To speak with a customer service officer, press the red button on the left of the console. To hear pre-recorded timetable information, press the green button on the right.

Screens and announcements on board trains provide next stop information. Every train has a passenger intercom, which is a button you will find inside the carriage close to the doors. If you need help, press the button to speak to the driver.

Find more information about travelling on metropolitan trains on the Metro Trains website.

To find out if a station has facilities, such as a hearing loop, search for the station name. You can also find station information by clicking on the station name on a timetable or journey planner page.

Trams

Priority seating is seating that is set aside for people with differing needs. There is priority seating throughout low-floor trams. On high floor trams, there are priority seats near the doors closest to the driver. This allows you to speak to the driver when you get on and off the tram. Remember - only speak to the driver when the tram is not moving.

There are screens and automated announcements on all low floor trams and some high floor trams.

There are tactile ground surface indicators at all tram stops in the city. Most city stops have screens that show tram arrival information. Some city stops also have audio buttons that provide tram arrival information.

Find more information about travelling on trams on the Yarra Trams website.

To find out if a tram stop has tactile ground surface indicators, search for the stop name. You can also find stop information by clicking on the stop name on a timetable or journey planner page.

Buses

All local bus stops in Victoria have a tactile customer information panel. The panel includes a unique stop ID number in braille and raised lettering. You can use the stop ID to access real time travel information by calling 1800 800 007, or using our website and mobile apps.

For information about travelling on buses, call 1800 800 007 or contact your local bus operator.

Regional (V/Line) trains and coaches

If you need help getting on or off a V/Line train, speak to staff at the station or the conductor on the train. If you need help when travelling on a V/Line coach, talk to the driver.

There are tactile ground surface indicators and hearing loops at some regional stations.

You can find information about regional stations and coach stops on our website by searching for the station or stop name. You can also find station information by clicking on the station or stop name on a timetable or journey planner page. You can find out if a station is staffed, or whether the station or stop has facilities such as tactile paths and hearing loops.

Find more information about travelling on the regional train and coach network on the V/Line website.