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Working to keep you safe

We work closely with Victoria Police and public transport operators to help make your journey safer on the public transport network.

There are staff and many safety features across the train, tram and bus network; all working together to help keep you safe.

These include Protective Services Officers (PSOs), Authorised Officers, Transit Police, customer service staff, CCTV, emergency assistance buttons and safety zones.

Understanding your safety features will help to make your journey a safer one.

Safety you can see

Protective Services Officers (PSOs)

Protective Services Officers (PSOs) are there to help those in need of assistance and detect, prevent and manage anti-social behaviour, crimes against the person, weapon and drug offences and property damage.

Every night from 6pm till the last train you’ll find at least two PSOs patrolling at 220 train stations in metropolitan Melbourne and major regional train stations.

PSOs also patrol station car parks, on board trains, bus interchanges and the surrounding area, on board trams and tram stops.

Learn more about PSOs
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Protective Services Officers (PSOs)

Protective Services Officers (PSOs) are there to help those in need of assistance and detect, prevent and manage anti-social behaviour, crimes against the person, weapon and drug offences and property damage.

Every night from 6pm till the last train you’ll find at least two PSOs patrolling at 220 train stations in metropolitan Melbourne and major regional train stations.

PSOs also patrol station car parks, on board trains, bus interchanges and the surrounding area, on board trams and tram stops.

Learn more about PSOs

Authorised Officers

Authorised Officers are employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions.

You can see them on trains, trams and buses. You may also see them at stations and stops.

Learn more about Authorised Officers
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Authorised Officers

Authorised Officers are employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions.

You can see them on trains, trams and buses. You may also see them at stations and stops.

Learn more about Authorised Officers

Transit Police

Transit Police conduct visible and plain-clothes patrols across the public transport network, at all times of the day and night.

This includes specialist police who investigate offences and conduct major operations to deter and apprehend offenders on public transport.

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Transit Police

Transit Police conduct visible and plain-clothes patrols across the public transport network, at all times of the day and night.

This includes specialist police who investigate offences and conduct major operations to deter and apprehend offenders on public transport.

Customer service staff

Customer service staff and drivers are there to provide public transport information and help you get to your destination safely.

Customer service staff can be found at stations, tram stops and at PTV Hubs.

Learn more about PTV Hubs
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Customer service staff

Customer service staff and drivers are there to provide public transport information and help you get to your destination safely.

Customer service staff can be found at stations, tram stops and at PTV Hubs.

Learn more about PTV Hubs

Emergency assist buttons

Red emergency assistance buttons give you direct access to a staff member who’ll be able to assist you and activate emergency services if necessary.

They are found at every metropolitan train station platform, inside all train carriages and on-board trams.

Contact us
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Emergency assist buttons

Red emergency assistance buttons give you direct access to a staff member who’ll be able to assist you and activate emergency services if necessary.

They are found at every metropolitan train station platform, inside all train carriages and on-board trams.

Contact us

CCTV cameras

Closed Circuit Television (CCTV) cameras capture video surveillance security footage which can be used by Police to aid any investigations.

All metropolitan railway stations and many train carriages are equipped with CCTV cameras. Some trams and buses also have CCTV.  

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CCTV cameras

Closed Circuit Television (CCTV) cameras capture video surveillance security footage which can be used by Police to aid any investigations.

All metropolitan railway stations and many train carriages are equipped with CCTV cameras. Some trams and buses also have CCTV.  

Safety Zones

Safety zones are on every metropolitan train station platform. They are easily identified by the yellow ground markings, are well lit, close to red emergency assistance buttons and in the line of sight of CCTV cameras. Help phones have been installed in these zones to assist you in emergency situations.

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Safety Zones

Safety zones are on every metropolitan train station platform. They are easily identified by the yellow ground markings, are well lit, close to red emergency assistance buttons and in the line of sight of CCTV cameras. Help phones have been installed in these zones to assist you in emergency situations.

Travelling safely

Find out how to keep safe on and around public transport.

Tips on travelling safely
Travelling safely

Travelling safely

Find out how to keep safe on and around public transport.

Tips on travelling safely

Night Network

Explore Melbourne’s vibrant nightlife, with public transport running all night on weekends.

Explore the night
Night Network

Night Network

Explore Melbourne’s vibrant nightlife, with public transport running all night on weekends.

Explore the night