Improving your new PTV website
We're listening to your feedback
We've received lots of feedback about our new website. Thanks for taking time to give your opinion — listening to our users is the best way we can plan future upgrades to improve your experience.
You've given feedback about many parts of the website. But we've particularly noticed comments about these features:
You've told us it should be easier to view timetable information you need, in a simple format you can use easily on mobile devices.
You want to see your route, direction, date and time of travel without lots of scrolling and clicking.
Choosing your date and time in Journey planner
Some of you have had difficulty finding where to change the date and time when planning a journey.
Route maps and local area maps
Some of you have asked how to find maps of a particular route, or transport options in your local suburb or region.
We've listened, and local area maps are now available from Maps.
We're reviewing all your feedback on every issue. We're using it to develop solutions and plan our next steps.
Future improvements and upgrades
We'll continue to make upgrades throughout the year, using your feedback to improve the website design and experience.
Here are some things to expect:
Managing myki online
A better myki experience will include fare estimates in journey plans.
You'll be able to top up and access your myki account from this mobile-friendly website.
Enhanced maps will allow you to switch even more layers on and off.
You'll be able to view more features across the network, your route and in your area.
We're continuing to run tests, get feedback and find ways to make our website more accessible.
Our goal isn't just to comply with technical standards, but to be genuinely usable by everyone.