News and events
myki to start on V/Line commuter services
11 Jun 2013
The myki ticketing system will begin a phased introduction to V/Line commuter services, starting with the Seymour Line on 24 June 2013.
Public Transport Victoria Director of Customer Services Alan Fedda said myki is replacing most single use and all periodical V/Line tickets on commuter lines.
“The V/Line tickets migrating to myki are the Single, Return, Weekly, Monthly, Date-to-Date and Off-peak tickets, all of which can be accessed using myki fare products,” he said.
“Passengers currently purchasing Single, Daily and Off-Peak tickets should switch to myki money, while those using Weekly, Monthly or Date-to-Date tickets should switch to myki pass.
“From the first day of myki on each V/Line commuter corridor, passengers have the choice of switching to myki or can continue to use V/Line paper tickets until they are phased out over the coming months.
“Weekly, Monthly and Date-to-Date tickets will no longer be available to purchase after the last service on 22 September 2013, but all other single use tickets will still be available for some time.”
myki will be introduced to other V/Line commuter lines on the following dates:
- Traralgon Line 8 July 2013
- Bendigo Line 17 July 2013
- Ballarat Line 24 July 2013
- Geelong Line 29 July 2013
The introduction of myki to V/Line commuter services has many benefits for passengers.
Mr Fedda said V/Line customers will have more ways to purchase their ticket to travel.
“As well as buying and topping up a myki at the ticket window at staffed stations, passengers can also buy and top up their card online at ptv.vic.gov.au, by calling 1800 800 007, from close to 60 retail outlets and myki machines at stations,” he said.
“Passengers boarding at unstaffed stations can top up their myki before travelling, instead of having to buy a ticket from the conductor.
“People using myki money can use auto top up so they will never again have to wait in line to purchase their ticket.
“Passengers need to ensure they have a valid myki pass or enough myki money on their card to pay for the journey they are taking and this is made much easier by the purchase and top up options which are now available.”
The switch to myki means V/Line commuter services operate in zones, replacing point-to-point fares with time and zone based travel.
V/Line Chief Executive Officer Theo Taifalos said myki delivers a truly integrated ticketing system which can be used across multiple modes and geographical locations.
“V/Line customers can now enjoy the benefits of an automated ticketing system, benefits metropolitan public transport users have enjoyed for many, many years,” he said.
“Our customers can now use one card to travel seamlessly across much of Victoria, from taking a journey on a regional town bus to connect with a V/Line train to Melbourne, and then onward to suburban areas using a train, tram or bus.
“While the new zone and time based fares may take a little getting used to, our customers will soon see the benefits of this model.
“Seniors in Bacchus Marsh, for instance, will now be able to travel to Melbourne for free on weekends with their seniors myki, while all passengers will automatically be charged off-peak fares as appropriate,” said Mr Taifalos.
A second, temporary PTV Hub is now open on the ground floor of Southern Cross Station near the myki barriers to assist V/Line customers with any questions they have about making the switch to myki on V/Line commuter services.
- Please note: Customers on V/Line long distance trains and V/Line coaches will continue to use V/Line paper tickets.
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