News and events

Preferred supplier announced for bus-tracking system

27 Mar 2014

Public Transport Victoria (PTV) has today announced Smartrak as the preferred supplier to operate the bus tracking system (BTS) for metropolitan buses.

PTV Chief Executive Officer Mark Wild said that the award of this contract is another step forward in providing better and real-time information, as well as improved bus services for our customers.

“The metropolitan bus network carries 119.3 million passengers a year and the roll-out of the bus tracking system to the rest of the bus fleet will give customers greater confidence to use the bus network,” Mr Wild said.

“Smartrak has a proven track record in providing accurate and reliable real-time public transport solutions to help organisations like PTV increase the performance of passenger information systems, which is fantastic news for PTV’s customers.

“In the future, we’ll be able to provide real-time bus tracking information to customers through smartphone apps, online and PTV’s customer contact centre.

“Providing real-time information will mean that customers will be able to find out when their bus is due to arrive at their stop, so they know when to be there.

“With accurate, detailed and timely service information available shortly, this will lead to improved coordination at transport interchanges helping customers to interchange between trains, trams and buses, enhanced operational management capabilities for PTV and bus operators, as well as helping to support decision making for bus service improvements, such as where bus lanes or priority traffic light signals could improve services.

“Smartrak’s bid represented the greatest ability to provide innovative bus tracking functionality and improved information for customers, bus operators and PTV,” Mr Wild said.

The new bus tracking system will be rolled out to all bus depots by the end of the 2014 financial year, with customer benefits progressively implemented once the system roll-out is completed.

Minister for Public Transport Terry Mulder said the Government is delivering on its commitment to provide open access to Government data.

“With upgrades like the bus tracking system, Melburnians can expect to see a significant improvement in the delivery of bus services and customer information, with data from the system being able to be used to create innovative and useful apps that help people get around our public transport network,” Mr Mulder said.

“Since 2010 the Government has added more than 3,800 new bus services and updated timetables to better connect with trains, awarded the Melbourne Metropolitan Bus Franchise to Transdev, and are now rolling out this GPS tracking system to all metropolitan buses.”

Smartrak will operate the bus tracking system for five years, with an option to extend its term for up to five years.