News and events

Categorised as

News > Performance

November 2018 performance results published

11 Dec 2018

Public Transport Victoria today published performance results for November 2018. 

  • Metro delivered 92.1 per cent of services on-time in November. 
  • Yarra Trams delivered 81.8 per cent of services on-time in November.
  • V/Line delivered 86.9 per cent of services on-time in November.

PTV CEO Jeroen Weimar said November was a busy month for the train and tram operators, with more than 1,400 extra services to transport hundreds of thousands of racegoers to events during the week-long Melbourne Cup Carnival. 

“Oaks Day is the busiest day of the year on our metropolitan train network which makes Metro achieving their punctuality and reliability thresholds during November even more important,” he said.

Metro Trains’ overall punctuality of 92.1 per cent exceeded its performance target and was up on the previous month’s result of 91.4 per cent. At 98.7 per cent, reliability was also above its 98.5 per cent target.

Reliability on trams also improved year-on-year in November with 98.6 per cent of services delivered, exceeding their 98.5 per cent target. At 81.8 per cent, Yarra Trams’ punctuality was up on the same period in 2017, but just short of their 82 per cent target.

“Over the past 12 months, Yarra Trams has been able to reduce the number of shorts and cancellations, which has improved overall reliability,” Mr Weimar said.

“External factors impacted overall punctuality and reliability this month with services on some routes affected for more than 12 hours following the Bourke Street tragedy and heavy rainfalls on Melbourne Cup day causing multiple disruptions.”

On the regional network, V/Line delivered punctuality increases on the state’s three busiest lines - Ballarat, Bendigo and Geelong - which account for two thirds of total services.

At 86.9 per cent, V/Line’s overall punctuality was above the 12-month average and among its strongest results in 2018. Reliability was 95.5 per cent.

“We are continuing to work with V/Line to further improve services throughout regional Victoria with significant investment in upgrading rolling stock and infrastructure to improve reliability and punctuality,” Mr Weimar said.

“We are also seeing the impact on punctuality of sleeper replacement works between Colac and Warrnambool, and we thank passengers on the Warrnambool line for their ongoing patience as we continue these important upgrades.” 

November performance results are available on the PTV website at Operational Performance.