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January performance results published

11 Feb 2019

Public Transport Victoria today published performance results for January 2019.

  • Metro delivered 91.5 per cent of services on time in January.
  • Yarra Trams delivered 88.3 per cent of services on time in January.
  • V/Line delivered 86.4 per cent of services on time in January.

PTV CEO Jeroen Weimar said during January Yarra Trams recorded its best on-time performance in 24 months while also delivering more than 3,000 extra services to get tennis fans to and from the Australian Open.

“The Australian Open is a great way to showcase our city and our public transport network to the thousands of interstate and international visitors,” Mr Weimar said.

“Half of the almost 800,000 fans attending the tennis chose to get there by tram, which highlights recent PTV initiatives to ensure travelling to and from major events is quick and easy.”

Yarra Trams’ 88.3 per cent punctuality rate in January significantly exceeded its 82 per cent target with the 96.7 per cent reliability result short of its 98.5 per cent target.

January included a major construction blitz across the rail network with track maintenance and upgrade works across metropolitan and regional lines. Much of this work was in preparation for the introduction of the new High Capacity Metro Trains this year.

“We want to thank all affected passengers for their patience during the January works as we continue to upgrade our infrastructure to support the introduction of bigger and more reliable trains,” Mr Weimar said.

In addition to the upgrade works on the train network, there was an unexpected issue with the overhead train lines at Malvern on January 14 which caused significant delays to passengers on the Frankston, Cranbourne, Pakenham and Gippsland lines.

As a result, Metro Trains’ fell short of their reliability and punctuality targets, delivering 98.1 per cent of scheduled services and 91.5 per cent trains on time.

“I want to again apologise to the passengers caught up in this incident for the inconvenience this caused,” Mr Weimar said.

“We will continue to work with Metro Trains to deliver the best possible service and to ensure passengers are kept fully informed of any changes to their travel.”

V/Line delivered 86.4 per cent punctuality across the regional network during January, which was above the 12-month average (85.2 per cent) and up on the same month in 2018.

Performance on the three busiest regional lines, Geelong, Ballarat and Bendigo, also showed improvement on the same month in 2018. Punctuality on all three lines tracked above the 12-month average with punctuality of 91.7 per cent, 87.7 per cent and 87.3 per cent respectively.

“Our regional rail network continues to improve its ability to manage services during times of extreme weather,” said Mr Weimar. “This includes the introduction of extreme weather timetables, which have provided more certainty for passengers.

January performance results are available on the PTV website at ptv.vic.gov.au/performance.