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February 2019 performance results published

08 Mar 2019

Public Transport Victoria today published performance results for February 2019.            

  • Metro delivered 90.8 per cent of services on time in February.
  • Yarra Trams delivered 80.8 per cent of services on time in February.
  • V/Line delivered 85.9 per cent of services on time in February.

PTV CEO Jeroen Weimar said all three public transport operators improved their reliability during February despite very hot days and unplanned disruptions on the network.

Metro Trains improved its reliability from 98.1 per cent to 98.5 per cent between January and February while Yarra Trams rose from 96.7 per cent to 98.5 per cent and V/Line from 95.4 per cent to 96.2 per cent.

Mr Weimar said a number of issues impacted Metro Trains’ punctuality, including a number of trucks hitting rail bridges and trespassers on tracks. A train pantograph also struck overhead train wires near Caulfield Station on Sunday 10 February, severely delaying the Cranbourne, Pakenham and Frankston lines.

Metro Trains achieved a 90.8 per cent punctuality mark in February with Glen Waverley (96.2 per cent) and Sandringham (95.8 per cent) the best performing lines.

“Despite a difficult month on the metropolitan train network, Metro managed to keep more trains running than the previous month,” Mr Weimar said.

“Unplanned disruptions are frustrating for everyone, which is why we have increased the investment in routine maintenance and renewal across the network to improve reliability and prevent these from happening into the future.”

Mr Weimar said trams were delayed on Sunday 10 February by the disruption to trains at Caulfield Station as passengers sought alternative transport options. An apartment fire in Spencer Street on Monday 4 February, and above-average temperatures during the month also impacted tram punctuality.

“Five days over 34 degrees during February impacted the operation of our trams,” Mr Weimar said. “During times of hot weather, we maximise the use of newer, air-conditioned trams, and deploy extra maintenance crews to monitor the network so our passengers can travel comfortably and with certainty.”

V/Line recorded 85.9 per cent punctuality during February, exceeding the 12-month average and improving on the result from February 2018 (82.7 percent).

This was despite 155,000 more passenger journeys on the regional network compared to the same time 12 months earlier.

Mr Weimar said regional services were also impacted by extreme heat, but V/Line was working hard to improve performance during record temperatures.

“Heat impacted V/Line’s performance in February and we continue to look at ways to improve the experience for passengers on days of extreme heat, while giving them certainty with the implementation of Extreme Heat Timetables,” Mr Weimar said.


February performance results are available on the PTV website at