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April 2019 performance results published

10 May 2019

Public Transport Victoria today published performance results for April 2019.

  • Metro delivered 91.4 per cent of services on time in April.
  • Yarra Trams delivered 81.8 per cent of services on time in April. 
  • V/Line delivered 86.8 per cent of services on time in April. 

PTV CEO Jeroen Weimar said all three operators improved their performance during April, a month that included Victoria’s biggest ever transport construction blitz.

“The April blitz got on with the job of building the Metro Tunnel, getting ready for the new fleet of bigger and better trains and removing level crossings,” Mr Weimar said. 

“Despite these works disrupting nine metropolitan train lines, our operators were able to improve their performance compared to the previous month.”

Mr Weimar said an unprecedented 600 replacement buses were in operation across the state in April to keep passengers moving across the network. 

Metro Trains’ performance was impacted by a tragic level crossing accident on the Sandringham line on April 15, which caused significant delays across Melbourne’s south east. 

This incident was a significant factor in Metro Trains missing its reliability target of 98.5 per cent, delivering 98.3 per cent of all services. During April 91.4 per cent of services were on time – just short of the operator’s 92 per cent target and a 3-percentage point increase on last month. 

“We know Metro’s performance in April was below what our passengers expect, however the improvement when compared to March is a step in the right direction,” Mr Weimar said.  Mr Weimar said the Autumn construction blitz increased the demand for tram services and caused heavier congestion on the roads, both of which impacted Yarra Trams’ performance.  

Despite the challenging circumstances, Yarra Trams exceeded its reliability target with 98.7 per cent of services running. At 81.8 per cent, punctuality was just short of its 82 per cent and was a 3.7-percentage point improvement on last month. 

“We understand that it’s frustrating when trams don’t run on time, however Yarra Trams was still able to deliver a strong service while catering for increased demand during a very busy month,” Mr Weimar said. 

During April, V/Line ran 86.8 per cent of trains on time, which is higher than the 12-month average. Reliability increased from 95.2 per cent in March to 97.8 per cent. 

The Geelong line, V/Line’s busiest, recorded a sharp rise in punctuality from 88.2 per cent in March to 92.1 per cent in April. 

The improvement is in line with V/Line’s long-term plan to improve performance across the network and came after a minor timetable change in March, designed to help improve the passage of Geelong trains through Melbourne’s west. 

“The Autumn construction blitz included major track, signal and platform upgrades on the Geelong and Warrnambool lines, which will lead to more reliable trains in Victoria’s southwest,” Mr Weimar said.

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