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September public transport performance results published

10 Oct 2019

The Department of Transport today published public transport performance results for September 2019.  

  • Metro Trains delivered 89.9 per cent of services on time in September.
  • Yarra Trams delivered 86.3 per cent of services on time in September.
  • V/Line delivered 87.7 per cent of services on time in September.

For the second consecutive month and for the fourth time this year, Metro Trains will pay compensation to passengers for failing to deliver 90 per cent of its services on time – below its 92 per cent target. It also failed to meet its 98.5 per cent reliability target, falling short by 0.1 per cent.

Department of Transport Head of Transport Services Jeroen Weimar said passengers deserve better than September’s poor performance result. Following a number of challenging months, the Minister for Public Transport Melissa Horne directed the Department to work closely with Metro to improve their performance.

Since then a dedicated team had been established to work closely with Metro’s management to improve performance and passenger’s experience.

“Our train passengers deserve better,” Mr Weimar said. “Metro Trains is expected to deliver a train service that Melburnians can rely on and there were a number of times during in September that did not happen.

“Metro needs to continue to work hard to improve its performance and we will continue to ensure they have the plans in place to do so.”

Under its previous contracts, Metro Trains would not be required to pay compensation for September’s level of performance. Passengers should visit the Metro Trains website to claim compensation.

In addition to paying passengers compensation, Metro Trains has currently missed out on $7.5 million in performance payments between January and June 2019 due to the tougher performance standards in the contracts to operate Melbourne’s train network.

During September, several incidents impacted punctuality, including an overhead power fault near East Richmond on 13 September which suspended trains on four lines over several hours as well as a track fault at Flagstaff station on 18 September.

There were more than 320 incidents involving police operations, trespassers on train tracks and near misses, which delayed a total of 955 trains. Two notable incidents included someone entering the tracks between platforms at Carnegie station on 18 September, and another person walking on tracks near Flinders Street station on 24 September.

September was a particularly busy month as all transport operators worked hard to successfully deliver nearly 300 extra services to help 250,000 fans experience the 2019 AFL Finals series.

Yarra Trams will also pay compensation for its 97.9 per cent reliability performance. The main factor impacting the reliability figure was industrial action on 26 September, which meant the month’s performance fell under the 98 per cent compensation threshold and 98.5 per cent target. 

Excluding the day of the work stoppage, Yarra Trams averaged 98.9 per cent reliability throughout September.

It surpassed its 82 per cent punctuality target with 86.3 per cent – an improvement on August’s 84.5 per cent figure – despite running extra services for the football.

“It’s deeply frustrating to see this repeated and unnecessary industrial action impacting our tram passengers, and we expect both parties to be at the negotiating table to resolve this dispute.,” Mr Weimar said.

V/Line achieved 96.8 per cent reliability and 87.7 per cent punctuality throughout a busy September, exceeding 2019 averages of 96.6 per cent reliability and 87 per cent punctuality.  However, V/Line will pay compensation to passengers for falling short of their targets on some individual lines.

The Geelong and Bendigo lines – two of V/Line’s busiest – experienced rises in punctuality between August and September, increasing from 91.4 per cent to 93.3 per cent and from 85 per cent to 88.7 per cent respectively while also delivering extra footy finals services.

“It’s pleasing to see V/Line deliver a consistent regional service this year,” Mr Weimar said. “We’re currently delivering a series of regional rail infrastructure upgrades, which will improve services across multiple regional lines.”

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