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October public transport performance results published

14 Nov 2019

The Department of Transport today published public transport performance results for October 2019.             

  • Metro Trains delivered 90.3 per cent of services on time in October.
  • Yarra Trams delivered 81.3 per cent of services on time in October.
  • V/Line delivered 87 per cent of services on time in October.

Metro Trains recorded improvements in the number of services delivered and on-time performance in October, however still fell short of both targets, narrowly missing its 98.5 per cent reliability benchmark.

Department of Transport Head of Transport Services Jeroen Weimar said it continued to work closely with Metro Trains to ensure it met its performance targets.

“We understand passengers are frustrated when trains don’t arrive on time,” Mr Weimar said. “That’s why we are pleased to see Metro Train’s improvement on its October performance, and we remain focused on ensuring this continues to improve.”

Several factors impacted Metro’s performance in October, including multiple cases of people illegally entering train tracks, several rail bridges being struck by vehicles and 18 hours of line suspensions and service delays caused by a spate of copper wire thefts in the last week of the month.

“There is strong collaboration between the Department, Metro Trains and Victoria Police to prevent illegal behaviours and catch those who vandalise the network and delay our passengers,” Mr Weimar said.

The Spring Blitz concluded in October which saw more than 500,000 people moved on replacement buses across the metropolitan train, tram and regional train networks while work progressed on the Metro Tunnel and other critical infrastructure upgrades.

Yarra Trams fell short of their reliability and punctuality targets, delivering 98.3 per cent of scheduled services, which was just short of its 98.5 per cent benchmark.

Mr Weimar said the major factor impacting performance on the tram network during the month were multiple protests, which delayed tram services across Melbourne’s CBD.

“We respect everyone’s right to protest but it’s important that those organising the protests work with us to avoid inconveniencing hundreds of thousands of passengers,” Mr Weimar said.  

A truck also collided with a Flemington Road power pole on 22 October, which caused major tram disruptions and power outages. 

Across the regional train network, V/Line delivered 96.1 per cent of scheduled services. The regional operator’s punctuality remained consistent at 87 per cent, despite a number of unrelated incidents in busy parts of the network late in the month.

“In November work will continue on the Ballarat Line Upgrade and we thank passengers for their patience. This is the last phase of work before we open the new Cobblebank station and introduce new services for passengers in Melton, Rockbank, Caroline Springs and Deer Park,” Mr Weimar said.

Copper wire theft and people entering the rail corridor also impacted the regional operator’s performance during the month, as did the ongoing temporary speed restrictions on the Albury line due to track condition on the Australian Rail Track Corporation (ARTC) network.

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