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December 2019 public transport performance results published

20 Jan 2020

The Department of Transport today published public transport performance results for December 2019.

  • Metro Trains recorded punctuality of 90.8 per cent, and reliability of 98.2 per cent
  • Yarra Trams recorded punctuality of 82.8 per cent, and reliability of 97.2 per cent
  • V/Line recorded punctuality of 85.0 per cent, and reliability of 90.7 per cent

December saw the successful delivery of more than 540 extra metropolitan train services on New Year’s Eve, safely transporting hundreds of thousands of locals and visitors to and from the heart of the city to welcome in the new decade.

Metro Trains’ real-time temperature monitoring kept trains moving during extreme heat and helped reduce the impact of cancelled services, when temperatures reached 44 degrees on 20 December.

Delays caused by people illegally entering tracks also increased in December with both factors contributing to Metro Trains falling short of both their monthly punctuality and reliability targets.

At 98.2 per cent, Metro trains were 0.1 per cent lower than November’s reliability result, and with 90.8 per cent were 0.7 per cent lower than November’s punctuality result.

Department of Transport Head of Transport Services Jeroen Weimar said even during busy months with significant external challenges, it was crucial operators worked to meet their performance targets.

“Metro Trains was faced with many challenges in December but we’re still looking for them to improve their performance to ensure our passengers get the reliable service they deserve,” Mr Weimar said.

At 82.8 per cent, punctuality on the tram network was up 3.2 per cent on the previous month – and above Yarra Tram’s monthly target.  The December result of 97.2 per cent for reliability was below the expected threshold, meaning eligible passengers can apply to Yarra Trams for compensation.

Factors impacting performance on the tram network last month included four hours of industrial action on 5 December, damage caused by heat to overheads at Clifton Hill Station and numerous bridge strikes along Racecourse Road at the Flemington and Newmarket rail bridges.

“It’s incredibly frustrating to see that tram overhead and rail bridges are continually being struck by oversized vehicles,” said Mr Weimar. “It is the responsibility of drivers to know the height of their vehicle and plan their journey accordingly to prevent avoidable disruptions on our roads and public transport network.”

A height clearance map for Victoria is on the VicRoads website for all drivers, particularly those driving in unfamiliar places or rental trucks to check the height of bridges along their route.

On the regional network, V/Line fell short of both their reliability and punctuality targets for the month of December as a result of extreme weather and protected industrial action, which V/Line was largely able to manage through coach replacements, to ensure passengers could continue with their travel plans.

“December saw our regional passengers significantly impacted by speed restrictions as a result of the extreme heat and protected industrial action by staff affecting all lines,” Mr Weimar said.

For more details, see Monthly performance.