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January 2020 public transport performance results published

10 Feb 2020

The Department of Transport today published public transport performance results for January 2020.

  • Metro Trains recorded punctuality of 91.0 per cent, and reliability of 98.0 per cent
  • Yarra Trams recorded punctuality of 86.4 per cent, and reliability of 97.1 per cent
  • V/Line recorded punctuality of 90.6 per cent, and reliability of 94.6 per cent

Metro Trains and Yarra Trams will pay compensation to eligible passengers after both operators fell below their reliability thresholds in January.

An industrial dispute involving Metro Trains and protected industrial action by Yarra Trams and V/Line employees affected January performance for all three operators.

Department of Transport Head of Transport Services Jeroen Weimar said it was disappointing that passengers continued to be impacted by these issues.

“It is frustrating that these disruptions impact our passengers who rely on trains and trams to get them where they need to go,” Mr Weimar said. “All parties need to come to the table and come to an agreement quickly to prevent further inconvenience for our passengers.”

While the driver resourcing issue was a major factor, Metro’s performance was also impacted by hot weather and storm activity including lightning strikes that affected rail equipment throughout the month as well as damage to overhead equipment on the Frankston line on Friday, 10 January.

“We continue to work with Metro Trains on plans to improve performance, through the rollout of initiatives including extra staff on station platforms, new technology on platform displays and ongoing work to prevent people illegally walking on tracks,” Mr Weimar said.

Yarra Trams ran an extra 3,724 tram trips during the Australian Open at Melbourne Park, which was a 21 per cent increase on the extra trips run for last year’s event. Mr Weimar said more than 340,000 people travelled by tram to and from Melbourne Park during the international event.

Unfortunately, extreme heat impacted the tram network, with some routes cancelled, replaced or diverted on Friday, 31 January when the mercury soared past 40 degrees.

“It was a busy month for our iconic tram network, which carried hundreds of thousands of people to and from one of the world’s biggest sporting events,” Mr Weimar said. “Unfortunately, hot weather and industrial action impacted tram reliability during a very busy month.”

Between December and January, V/Line improved its punctuality from 85 to 90.6 per cent and reliability from 90.7 to 94.6 per cent. V/Line’s three busiest lines, Geelong, Ballarat and Bendigo, experienced sharp rises in punctuality from December, growing from 89.9 to 92.6 per cent, from 91.8 to 93.3 per cent and from 86.1 to 90.2 per cent respectively.

The January Ballarat punctuality figure was also the line’s best in more than three years and follows significant improvements delivered as part of the Ballarat Line Upgrade late last year.

“It’s encouraging to see regional trains were able to record solid improvement throughout the month,” Mr Weimar said.

January included the excavation and concreting of the final section of the Metro Tunnel’s eastern entrance while adding new sections of track. Six new tram stops were also delivered on Nicholson Street in the city’s north, making Route 96 Melbourne’s most accessible.

Passengers should visit the Metro Trains and Yarra Trams websites to claim compensation. For more information, see Performance.