News and events

Categorised as

News > Performance

February 2020 public transport performance results published

10 Mar 2020

The Department of Transport today published public transport performance results for February 2020.             

  • Metro Trains recorded punctuality of 90.3 per cent, and reliability of 98.6 per cent
  • Yarra Trams recorded punctuality of 81.5 per cent, and reliability of 96.2 per cent
  • V/Line recorded punctuality of 86.8 per cent, and reliability of 88.8 per cent

Metro Trains improved its performance in February, meeting its 98.5 per cent reliability target by delivering 98.6 per cent of its scheduled services. However, Metro’s punctuality was still below its 92 per cent target at 90.3 per cent.

Department of Transport Head of Transport Services Jeroen Weimar said there was a pleasing improvement in reliability, but more work was needed to ensure Melbourne’s train network was operating at a satisfactory level.

Train punctuality in February was impacted by a number of track and signal faults as well as police operations and weather events, including heavy rain across Melbourne.

A suspicious package was also found under the train viaduct between Flinders Street and Southern Cross on Wednesday, 5 February, impacting 124 train services. There was a significant increase in incidents of people illegally walking on railway tracks, delaying more than 1,600 services.

“We continue to work with Metro Trains to ensure punctuality improves in line with what passengers expect from our metropolitan network,” Mr Weimar said.

Yarra Trams had a disappointing month with punctuality set at 81.5 per cent and reliability at 96.2 per cent. Incidents contributing to the result included a Route 12 tram derailment on Saturday, 1 February and a truck bringing down overhead wires on Swan Street on Friday, 28 February, which impacted Route 70 services.

The biggest contributor to February performance involved four-hour industrial actions on 17 and 20 February. Yarra Trams and the Rail Tram and Bus Union came to an in-principle agreement in late February, ending future industrial action and further disruptions for passengers.

“It’s pleasing the parties have come to an agreement that will end any further disruptions for our tram passengers,” Mr Weimar said.

The low reliability result means tram passengers can apply for compensation for travel by visiting the Yarra Trams website.

The tragic train derailment at Wallan involving a NSW XPT service on Thursday, 20 February resulted in trains on the Seymour, Shepparton and Albury lines being suspended and replaced by coaches, while crews and investigators worked at the scene.

This impacted V/Line’s performance over the last nine days of the month, contributing to a punctuality result of 86.8 per cent and reliability of 88.8 per cent. V/Line was also significantly impacted by industrial action taken by the RTBU throughout February as well as several other incidents.

“All parties worked together in the wake of the tragedy to support the recovery and investigation, and ensure the line could reopen once certified for passenger services to return,” Mr Weimar said.

While there is still significant work to be done to reach the punctuality target, the Gippsland and Warrnambool lines experienced the largest improvement in punctuality on the regional network between January and February, with both up approximately six per cent.