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New approach to fare compliance

26 May 2016

A new approach to fare compliance will be introduced to public transport in Victoria from 1 January 2017.

Victoria’s new approach will target passengers who repeatedly and deliberately fare evade, and allows greater use of warnings when people accidentally and unintentionally do not pay their fare.

Penalty fares and infringements notices will be replaced on 1 January 2017 with a single infringement system that allows people to request a review if they feel the infringement was issued in error, or if there were special or exceptional circumstances.

In the meantime, passengers who receive a penalty fare will be provided with more information that while a penalty fare cannot be appealed, they can complain or provide feedback about the process.

A number of improvements to the myki system will be introduced to reduce accidental and inadvertent fare evasion:

  • Reducing the time it takes to top up online from 24 hours to 90 minutes
  • Trialling fast top-up devices at tram stops and major stations
  • Reviewing concessions and concession IDs, to make the system less confusing
  • Better training and resources for Authorised Officers and other staff in the infringements process 

For more information on the fare compliance changes being introduced, see the DEDJTR website.

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