News and events

V/Line Reimbursement Information

19 Jan 2018

A number of V/Line trains had longer than normal journey times or were replaced by coaches for part of their journey due to heat speed restrictions that were in place across the V/Line network on Thursday 18 January and Friday 19 January 2018. 

Several Geelong line services were delayed by more than an hour due to a combination of heat speed restrictions and signal faults on the line.

There were some flow-on effects to Ballarat and Bendigo line services which were delayed travelling through the section of track that they share with Geelong trains between Deer Park, Sunshine and Melbourne. 

Passengers delayed for 60 minutes or more in a single V/Line journey are eligible for a 2 hour myki reimbursement for the value of the service they touched on and off. i.e. Southern Cross to Lara Station full fare peak $4.30 or $2.15 for concession rate.

Passengers travelling with a paper ticket and delayed 60 minutes or more are eligible to be reimbursed for the journey impacted.

To make a reimbursement claim. visit the V/Line website and complete the feedback form or call us 1800 800 007.