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Southern Cross Station escalator fault continuing

13 Apr 2019

Faults with two escalators servicing Platforms 9 and 10 at Southern Cross station are likely to continue into the coming week.

Since Tuesday, issues with major components in the two escalators at the Collins Street end of Platform 9 and 10 have taken them out of service, meaning only one escalator has been available for passengers to access these platforms from Collins Street.

The escalators and permanent stairs at the Bourke Street end Platform 9 and 10 are not impacted, nor are any other escalators at the station. 

Platforms 9 and 10 are serviced by Hurstbridge, Mernda, Belgrave, Lilydale, Alamein and Glen Waverley line trains.

With only one escalator operating at the Collins Street end, these platforms have been more crowded than normal, particularly in the morning, and as a safety precaution select trains have been bypassing Southern Cross Station.

PTV is working closely with Southern Cross Station management and Metro Trains to minimise the number of altered services and ensure passenger access to the platform is as simple as possible.

Metro Trains are making on-board announcements on altered services before Southern Cross Station to help passengers make informed decisions about their travel plans.

If passengers on affected services need to travel to Southern Cross Station they are encouraged to consider changing train lines at either Flinders Street or Flagstaff stations.

Passengers can also consider using the Bourke Street end of the platform to enter or exit the station.

It is hoped that one of the two faulty escalators will resume normal service next week. The fault with the second escalator is more complex and could take a number of weeks to resolve.

Passengers are advised to check the Disruptions page or PTV app for service changes before they travel.