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Information for passengers using Melbourne Central Station

19 Jun 2020

From Monday 22 June to Friday 26 June, we’re working with Metro Trains to trial a new way for passengers to move around Melbourne Central Station.

We'll be testing one way passenger flows to see if it helps passengers move more easily around the station and improves safety, especially during peak times. 

The five-day trial will mean passengers need to use the Swanston Street myki barriers to enter the station and the Elizabeth Street myki barriers to exit the station. Escalators and myki barriers will be configured to encourage one-way passenger flow.

Passengers can continue to enter and exit at street level from existing points as normal.

There will be clear signage, information and announcements to direct passengers. Additional staff will be located at all entry and exit points to the station and platforms to help and guide passengers.

Passengers with accessibility requirements can continue to enter and exit via Swanston Street due to the location of the lifts (there is no lift at the western end of the station).

Beacon technology located at Melbourne Central Station will have updated messaging to assist passengers with a vision impairment.

Feedback from our passengers will help inform the outcome of the trial. Any permanent change will depend on the outcomes of the trial and will be assessed against safety and passenger requirements.

To submit feedback, passengers can use our quick ‘Rate your experience’ survey tool, our feedback form (if they would like a response) or call 1800 800 007.

This trial only affects the myki barriers at Melbourne Central Station. Melbourne Central Shopping centre customers can continue to navigate through the shopping centre as they normally would.