Notification

April performance results published

Added: 8 May 2015

Public transport performance results for April 2015 have been published today, for the first time including figures on the number of Metro services that skip stations.

Metro has delivered 91.8 per cent of services on-time in April, its 37th consecutive month with more than 90 per cent of services on-time.

V/Line has delivered 87.8 per cent of services on-time, with continued strong performance on the Ballarat and Bendigo lines.

Yarra Trams has delivered 82.3 per cent of services on-time, close to its best April performance result ever.

Public Transport Director of Performance and Contract Management Jeroen Weimar said that improved performance across much of the network was providing customers with an increasingly reliable service.

“Ballarat and Bendigo line passengers have experienced a significant improvement in the punctuality of services since the opening of new dedicated V/Line tracks, and it’s only a matter of weeks before Geelong passengers will also start to benefit from the new Regional Rail Link tracks,” Mr Weimar said.

“We are working closely with V/Line in the lead up to the opening of the Regional Rail Link on June 21, and we’re expecting Geelong line punctuality to continue to improve after this time.”

“Yarra Trams has returned to its recent record of strong performance, achieving close to its best April performance result ever.”

“This is great news for customers, and thanks go to Yarra Trams for its ongoing efforts to respond to the many external factors that affect tram operations.”

Mr Weimar said that Metro had delivered its 37th consecutive month with more than 90 per cent of services on-time, and was making positive progress in reducing unplanned express-running.

“Historically, services that run as unplanned express have represented around 0.5 per cent of Metro’s daily timetable. In April 2015, this had been reduced to 0.2 per cent – a significant improvement.”

Of the more than 60,000 Metro services that operated in April, 97 services ran as unplanned express.

Mr Weimar said that Public Transport Victoria would now publish figures on the number of Metro services that run as unplanned express each month.

“We are working closely with Metro to ensure that performance on metropolitan trains continues to improve, with a particular focus on continuing to reduce unplanned express running.”

Mr Weimar said that Metro has given assurances that it will only alter a service from stopping-all-stations to express during times of severe disruption to get the network back on track, or when it is necessary to transport an ill passenger to the next station that is staffed with first aid officers.

The April performance results are now available on the PTV website.