Notification

Changes to free travel on V/Line services

Added: 4 February 2016

Extra peak hour services at Pakenham for Gippsland line passengers 

Additional peak hour Metro services at Pakenham Station will help V/Line passengers on the Gippsland line travel to and from metropolitan Melbourne while track detection devices are installed at level crossings on the Pakenham line.

From Monday 15 February, two additional morning and evening peak train services will run between Pakenham and Flinders Street stations, providing Gippsland passengers the option of using a train for part of their journey.

The extra services, capable of carrying up to 800 passengers each, will depart from Pakenham Station at 5.49am (6.43am arrival at Flinders Street) and 7.10am (8.17am arrival at Flinders Street), and from Flinders Street Station at 3.26pm (4.25pm arrival at Pakenham Station)and 4.22pm (5.25pm arrival at Pakenham Station) on weekdays.

The trains will operate to the normal V/Line service pattern, stopping at Berwick (3.26pm ex Flinders Street only), Dandenong, Clayton, Caulfield and Richmond stations, before terminating at Flinders Street Station.

V/Line replacement coaches will be timetabled to connect with Metro services departing and arriving at Pakenham station.

Passengers who catch a free V/Line replacement coach will be provided with a paper ticket that allows them to continue their journey on the Metro network.

If passengers are starting their journey at Flinders Street Station, they can get a paper ticket from the V/Line ticket window.

Free V/Line travel from 8 February 2016 

In recognition of the ongoing disruptions V/Line passengers are experiencing, V/Line will offer free travel on coaches replacing trains from Monday 8 February.

V/Line has announced a fixed interim timetable to enable regional passengers to plan their travel with greater confidence.

From first service Monday 8 February, passengers travelling on regular V/Line train and coach services will need a valid ticket.

However, train-replacement coach services will continue to be free, as an acknowledgement of the inconvenience ongoing disruption to regular train services is causing.

  • Passengers with a pre-purchased single, return or periodical paper ticket who travelled on a V/Line train replacement coach can obtain an on the spot refund at a V/Line ticket window or from a V/Line agent.
  • Passengers with an active myki pass who travelled on a V/Line train replacement coach will be given a Vnet paper ticket. Alternatively they can collect one from staff at Southern Cross Station coach terminal or the booking office at Metro stations and staffed V/Line stations. They can then use to this ticket to apply for a reimbursement online or by contacting the PTV call centre on 1800 800 007. Reimbursements will be an extension of their myki pass by 1 day for each day they caught a V/Line train replacement coach. 
  • Please note, passengers with an active myki pass will only be able to apply for reimbursements for travel on a coach replacement service from Monday 8 February 2016.
  • Passengers travelling on a V/Line train replacement coach and then continuing their journey on a metropolitan train will be provided with a Vnet paper ticket that permits free travel on Metro services.

Passengers travelling on a regular V/Line train, V/Line coach and Night Network Night Coach services will need a valid myki or paper ticket.

Planned coach replacement services will operate on the Geelong, Ballarat, Bendigo and Traralgon lines, with trains operating as normal on the Seymour, Albury and Bairnsdale lines.

The free travel arrangement for passengers travelling on coach replacement services from Monday 8 February is expected to be in place for the next few weeks.

To view up to date disruption information or to plan your journey, visit live travel updates and journey planner.

Frequently asked questions for travel from 8 February 2016

I’ve heard free travel is being offered on some V/Line services?

  • Yes. In recognition of the ongoing disruptions V/line passengers are experiencing, V/Line is offering free travel on V/Line train replacement coaches from Monday 8 February.
  • Passengers do not need a myki or paper ticket on coaches replacing V/Line train services.

Is free travel offered on all V/Line services?

  • No. Free travel is available to passengers who travel on a V/Line train replacement coach.
  • Passengers travelling regular V/Line train, V/Line coach and Night Network coach services still need a myki or paper ticket.

Why hasn’t free travel been extended for all V/Line customers?

  • V/Line passengers have recently faced service disruptions and uncertainty, and in recognition of this free travel was offered to all V/Line passengers until 7 February.
  • The number of train services replaced by coaches has stabilised, and V/Line is moving to a fixed interim timetable from Monday 8 February.
  • From Monday 8 February, V/Line will offer free travel to passengers travelling on a replacement coach.

How long is the free travel expected to continue?

The free travel arrangement for passengers travelling on coach replacement services from 8 February is expected to be in place for several weeks.

Do I still need to buy a ticket or reserve a seat?

Long distance trains

Passengers travelling on long distance trains to Warrnambool, Swan Hill, Shepparton, Albury and Bairnsdale need to reserve a seat. Travel cannot be guaranteed for people who have not made a reservation.

Passengers with a pre-purchased single, return or periodical paper ticket for a long distance train who travelled on replacement coach can obtain an on the spot refund at a V/Line ticket window or from a V/Line agent.

Commuter trains

Passengers travelling on a V/Line train replacement coach with a myki do not need to touch on or touch off. If they accidentally touch on they must touch off again at the same station within 15 minutes and will not be charged.

Passengers with an active myki pass who travelled on a V/Line train replacement coach will be given a Vnet paper ticket or they can collect one from staff at Southern Cross Station coach terminal or the booking office at Metro stations and staffed V/Line stations. They can then use the unique identifying number on this ticket to apply for a reimbursement online or by contacting the PTV call centre on 1800 800 007.

I pre-purchased a paper ticket and caught a replacement coach. Can I get a refund?

  • Passengers with a pre-purchased single, return or periodical paper ticket who travelled on a V/Line train replacement coach can obtain an on the spot refund at a V/Line staffed at a V/Line ticket window or from a V/Line agent.

I have a myki pass and I caught a replacement coach. Can I get a reimbursement?

  • Passengers with an active myki pass who travelled on a V/Line train replacement coach will be given a Vnet paper ticket. Alternatively they can collect a Vnet paper ticket from staff at Southern Cross Station coach terminal or the booking office at Metro stations and staffed V/Line stations.
  • Passengers can then apply for a reimbursement online or by contacting the PTV call centre on 1800 800 007, by using the Vnet paper ticket unique identifying number.
  • Reimbursements will be an extension of their myki pass by 1 day for each day they caught a V/Line train replacement coach.

I use myki money and touched on accidentally. Can I get a refund?

  • Passengers travelling on a V/Line train replacement coach with a myki do not need to touch on or touch off. If they accidentally touch on they must touch off again at the same station within 15 minutes and will not be charged.
  • If they do not touch off within 15 minutes they will be charged for their fare.

Do I need a ticket if I’m catching a Metro service?

  • Passengers travelling on a V/Line train replacement coach and then continuing their journey on a metropolitan train will be provided with a Vnet paper ticket that permits free travel on Metro services. Alternatively they can collect one from staff at Southern Cross Station coach terminal or the booking office at Metro stations and staffed V/Line stations.

How can I get in and out of gated stations without a ticket?

  • Gated stations are staffed.
  • Passengers arriving at gated stations on a replacement coach will need to present their Vnet paper ticket to the gate attendant.

How long is the free travel paper ticket valid?

  • The Vnet paper ticket that permits free travel on Metro services will only be valid on the day it is issued.

With the free V/Line travel offer do I still get one hour’s free travel on connecting trains, trams and buses?

  • Free travel is only valid to V/Line train replacement coach passengers connecting between a V/Line and Metro train services as part of the one journey.
  • Passengers travelling only on metropolitan train, tram or bus services still require a valid ticket (except in the free tram zone in central Melbourne)
  • Travel on regional (town) bus services also requires a valid ticket.

Is free travel offered to passengers travelling on a replacement coach due to planned disruptions?

  • Yes. Passengers on any coach replacing a V/Line train can travel for free.

Does free travel apply to V/Line coach services?

  • No. Passengers travelling on a regular V/Line coach service need a valid myki or paper ticket to travel.

Does free travel apply to Night Network Night Coaches?

  • No. Passengers travelling on a Night Network Night Coach need a valid myki to travel.

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Free V/Line travel up to and including Sunday 7 February 2016 

In recognition of the ongoing disruptions V/Line passengers are experiencing, free travel on V/Line services will be extended to Sunday 7 February.

Free travel will be valid until the last service Sunday 7 February on all V/Line train and coach services and Night Network Night Coaches.

No ticket is required and Conductors and Authorised Officers will not be checking tickets on regional services.

Passengers who are an eligible V/Line myki pass holder will receive an automatic reimbursement of myki money to their myki, equivalent to up to 16 days of free travel.

Passengers with a single, return, or eligible periodical paper V/Line ticket can visit a V/Line ticket office and get a refund on the spot by 29 February 2016.

Passengers who accidentally touch on and do not touch off at the same station within 15 minutes, must touch off at the end of their journey and will be automatically reimbursed.

Trains are expected to fill quickly so plan ahead and bookings are still required for long distance services.

Free travel on Metro trains is only valid to passengers connecting between a V/Line and Metro service as part of the one journey.

Passengers travelling only on metropolitan train, tram or bus services will still require a valid ticket.

Passengers travelling on regional town bus services need a valid ticket.

To view up to date disruption information or to plan your journey, visit live travel updates and journey planner.

Frequently asked questions for travel up to and including Sunday 7 February 2016

I've heard free travel is being offered on all V/Line services?

  • Yes. In recognition of the ongoing disruptions V/Line passengers are experiencing, free travel on V/Line services will be extended to Sunday 7 February 2016.
  • Free travel will be valid until the last service Sunday 7 February on all V/Line train and coach services and Night Network Night Coaches.

Do I still need to buy a ticket?

  • If travelling with myki there is no need to touch on or off. If you accidentally touch on you can touch off again at the same station within 15 minutes and you will not be charged.
  • If you do not manage to touch off within 15 minutes at the same station, touch off normally at the end of your journey and you will be automatically reimbursed.
  • Conductors and Authorised Officers will not check tickets on regional services.
  • Passengers will still need to reserve a seat on long distance services.

Can I travel for free on regional town bus services?

  • Free travel is only valid on V/Line rail and coach services until the last service Sunday 7 February 2016.
  • Passengers travelling on regional town bus services need a myki and must touch on and off for each journey.

Why is travel not free on regional town bus services?

  • Free travel is provided on V/Line services in recognition of recent disruptions to services.
  • Passengers travelling on regional town bus services need a myki and must touch on and off for each journey.

Do I need to reserve a seat?

  • People travelling on long distance trains to Warrnambool, Swan Hill, Shepparton, Albury and Bairnsdale need to reserve seat. Travel cannot be guaranteed for people who have not made a reservation.
  • Trains are expected to fill quickly so plan ahead.
  • Although reservations are not required on short distance trains travelling between Geelong, Ballarat, Bendigo, Seymour and Traralgon, passengers are advised to arrive early for their train service.

How will I be reimbursed?

  • Passengers with a myki pass will receive an automatic reimbursement of myki money, equivalent to up to 16 days travel with no need to call the centre or fill out forms.
  • Passengers with a single, return or eligible periodical paper V/Line ticket can visit a manned V/Line ticket office and get a refund on the spot by 29 February 2016.

I have a myki pass, and now I’m told I can travel for free. Can I get a refund?

  • Passengers who are a V/Line myki pass holder will receive an automatic reimbursement of myki money to their myki, equivalent to up to the 16 days of free travel being provided.

I use myki money and touched on accidentally. Can I get a refund?

  • If travelling with myki there is no need to touch on or off. If you accidentally touch on you can touch off again at the same station within 15 minutes and you will not be charged.
  • If you do not manage to touch off within 15 minutes at the same station, touch off normally at the end of your journey you will be automatically reimbursed.

When will I be reimbursed?

  • We expect most reimbursements will be processed by 29 February 2016.
  • The reimbursement will be applied to your myki at the next touch on after the reimbursement has been processed.

How can I get in and out of gated stations without a ticket?

  • Gated stations will be staffed.
  • Passengers arriving at gated stations will need to advise the gate attendant they are from regional Victoria and using V/Line services.
  • If you accidentally touch on to enter a gate, as long as you touch off at the end of journey at a V/Line station you will be automatically reimbursed.

I will be staying a few days in Melbourne. Will I require a myki?

  • Free travel is only valid to passengers connecting between a V/Line and Metro service as part of the one journey.
  • Passengers travelling only on metropolitan train, tram or bus services will still require a valid ticket.

I have a myki pass but you are reimbursing me myki money. Am I going to be worse off?

  • No. You will be reimbursed myki money for the equivalent peak fare of up to 16 days travel.
  • After the free period, continue to travel on your myki pass and when it expires you will be able to travel using the myki money to pay your fare for the equivalent days of your reimbursement.
  • You can then top up with a new myki pass.

Is travel free on Night Network Night Coaches?

  • Yes. Travel on Night Network Night Coaches is also free during this period.

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