Notification

Extended Hurstbridge line works reimbursement

Added: 27 April 2018

Passengers travelling on the Hurstbridge line bus replacement services on week beginning Monday 30 April, will be eligible for a goodwill reimbursement for their travel during the extended works period.

Following the announcement that Victoria’s biggest ever works period is being extended beyond what was originally communicated, PTV is offering reimbursement for passengers travelling on the Hurstbridge line next week the equivalent of a daily fare for each day of travel.

This goodwill reimbursement will be processed directly onto their myki card.

If an eligible passenger is travelling using myki money their card will be credited with the cost of a daily fare for each day of travel ($8.60 for full fare, $4.30 for concession).

If an eligible passenger is travelling using myki pass, their pass will be extended for each impacted day of travel.

Passengers will only be eligible if they have touched on or off at a station on the Hurstbridge line beyond Clifton Hill (Westgarth to Hurstbridge) during the additional works period.

This applies from the first service on Monday 30 April through to the resumption of regular train services which is expected to be Monday 7 May.

Update: Regular train services will resume on the Hurstbridge line from first service Friday 4 May. The reimbursement period will apply from Monday 30 April to Thursday 3 May.

Eligible Hurstbridge line passengers can apply for the reimbursement by contacting the call centre on 1800 800 007 or completing our online reimbursement form

When filling out the form, passengers will need to enter their myki card number and select “Special Consideration" as the reimbursement request option, and provide their dates of travel.

Applications for reimbursement will be open until Thursday, 31 May 2018.

For more information on the works, see Hurstbridge line: Buses replacing trains from Friday 16 March to Thursday 3 May 2018