News and events

Introducing next-generation myki gates

28 Apr 2014

You've already travelled and want to claim money back on your journey.

Medical condition

If you have unused myki Pass days on your card because a medical condition prevented you from travelling, you can apply for reimbursement online. [link to https://www.mymyki.com.au/NTSWebPortal/Common/Auxillary/FormLibrary.aspx?menu=Card/Account%20Requests] Wait until your myki Pass has expired and include a doctor’s certificate for all the days claimed in your application. Statutory declarations can’t be accepted as evidence.

  • 28 to 69 day myki Pass – claim a minimum of seven consecutive days missed.
  • 70 to 365 day myki Pass - claim a minimum of seven consecutive days missed, plus two days for every 30 days the pass could have been used.

To be reimbursed for a V/Line paper ticket, visit a staffed V/Line station [Link to Station/Stop] or V/Line agent, or download a V/Line Refund Application Form. [https://www.vline.com.au/Fares-general-info/Fares-refunds]

myki faulty ticketing equipment

You can apply for a reimbursement if you paid a higher fare because of faulty ticketing equipment. All applications are checked against our ticketing equipment and recorded faults. Give us as much information as you can to help us process your application.

Apply online [Link to https://www.mymyki.com.au/NTSWebPortal/Common/Compensation/Reimbursementmyki.aspx] or call 1800 800 007. [Link to Contact us]

Special consideration

If there’s another reason you think you're eligible for reimbursement, call us on 1800 800 007. [Link to Contact us]