myki Refund Information
Added: 14 July 2017
On Thursday 13 July metropolitan train services were disrupted by an issue with our train control computer system, which prevented us from safely running trains across the network.
In recognition of the inconvenience our passengers experienced, we will be issuing an automatic refund to those who were affected.
Passengers that touched on in the metropolitan train network between 3pm and 7pm will be reimbursed for the cost of their two-hour fare.
Both myki Money and myki Pass passengers travelling on a full fare will be reimbursed $4.10 and concession travellers will receive $2.05.
These refunds are currently being processed – passengers do not need to fill out an application form.
V/Line customers who were impacted can have their eligibility assessed by calling us or by completing an online form located on V/Line's website.
Passengers that require more information should contact our call centre on 1800 800 007.