Notification

Change to unwell passenger policy

Added: 11 December 2018

A new policy change will help minimise delays and disruptions to your daily commute when others fall ill on our train network.

Public transport staff, Protective Service Officers, Authorised Officers, Victoria Police and members of the public can now help unwell passengers off trains when it's safe to do so.

In the past, sick or injured patients were left on board trains while they waited for first aid or an ambulance.

A review was prompted by the 5,000 train services delayed by incidents involving unwell passengers this year. It found that removing unwell people from trains benefited both patients and our passengers.

The review found that it's safer to treat sick passengers on the platform or at the station where they can get the help they need from first-aid trained staff, bystanders or paramedics in an area with more space and privacy.

The only exception is for unwell passengers that may have a spinal injury, are heavy or pose a risk due to challenging behaviours.

Defibrillators are currently at 12 metropolitan train stations, with Metro Trains rolling out defibrillators at an additional 32 stations and V/Line recently installing defibrillators at 29 staffed stations in regional Victoria.

The policy change will prevent disruptions and delays across the train network, helping you get to where you need to go. It also prevents other passengers from becoming unwell on services that have stopped.

We'll review the policy to investigate if it can be rolled out to other forms of public transport like our trams and buses.