Notification

V/Line will offer its services for free from Saturday 23 January to Sunday 31 January 2016

Added: 20 January 2016

In recognition of the recent disruptions V/Line passengers have experienced, V/Line will offer its services for free across the State.

Free travel will be valid from the first service Saturday 23 January to last service Sunday 31 January on all V/Line train and coach services and Night Network Night Coaches.

No ticket is required and Conductors and Authorised Officers will not be checking tickets on regional services.

  • Passengers who are a V/Line myki pass holder will receive an automatic reimbursement of myki money to their myki, equivalent to up to nine days of free travel.
  • Passengers with a single or return paper V/Line ticket can visit a V/Line ticket office and get a refund on the spot by 29 February 2016.
  • Passengers who accidentally touch on and do not touch off at the same station within 15 minutes, must touch off at the end of their journey and will be automatically reimbursed.

Any passenger with a periodical V/Line paper ticket should visit their nearest manned V/Line train station to arrange a reimbursement.

Trains are expected to fill quickly so plan ahead and bookings are still required for long distance services.

Free travel is only valid to passengers connecting between a V/Line and Metro service as part of the one journey.

Passengers travelling only on metropolitan train, tram or bus services will still require a valid ticket.

To view up to date disruption information or to plan your journey, visit live travel updates and journey planner.

myki Pass Refund Process

Frequently asked questions

I’ve heard free travel is being offered on all V/Line services next week?

  • Yes. In recognition of the recent disruptions V/Line passengers have experienced, V/Line will offer its services for free across the State.
  • Free travel will be valid from the first service Saturday 23 January to last service Sunday 31 January on all V/Line train and coach services, including Night Network Night Coaches.

Do I still need to buy a ticket?

  • If travelling with myki there is no need to touch on or off. If you accidentally touch on you can touch off again at the same station within 15 minutes and you will not be charged.
  • If you do not manage to touch off within 15 minutes at the same station, touch off normally at the end of your journey and you will be automatically reimbursed.
  • Conductors and Authorised Officers will not check tickets on regional services.
  • Passengers will still need to reserve a seat on long distance services.

Can I travel for free on regional town bus services?

Free travel is only valid on V/Line rail and coach services from Saturday 23 January to Sunday 31 January 2016.

Passengers travelling on regional town bus services need a myki and must touch on and off for each journey.

Why is travel not free on regional town bus services?

Free travel is provided on V/Line services in recognition of recent disruptions to services.

Passengers travelling on regional town bus services need a myki and must touch on and off for each journey.

    Do I need to reserve a seat?

    • People travelling on long distance trains to Warrnambool, Swan Hill, Shepparton, Albury and Bairnsdale need to reserve seat. Travel cannot be guaranteed for people who have not made a reservation.
    • Trains are expected to fill quickly so plan ahead.
    • Although reservations are not required on short distance trains travelling between Geelong, Ballarat, Bendigo, Seymour and Traralgon, passengers are advised to arrive early for their train service.

    How will I be reimbursed?

    • Passengers with a myki pass will receive an automatic reimbursement of myki money, equivalent to up to nine days travel with no need to call the centre or fill out forms.
    • Passengers with a single or return paper V/Line ticket can visit a manned V/Line ticket office and get a refund on the spot by 29 February 2016.

    I have a myki pass, and now I’m told I can travel for free. Can I get a refund?

    • Passengers who are a V/Line myki pass holder will receive an automatic reimbursement of myki money to their myki, equivalent to up to the nine days of free travel being provided.

    I use myki money and touched on accidentally. Can I get a refund?

    • If travelling with myki there is no need to touch on or off. If you accidentally touch on you can touch off again at the same station within 15 minutes and you will not be charged.
    • If you do not manage to touch off within 15 minutes at the same station, touch off normally at the end of your journey you will be automatically reimbursed.

    When will I be reimbursed?

    • We expect most reimbursements will be processed by 29 February 2016.
    • The reimbursement will be applied to your myki at the next touch on after the reimbursement has been processed.

    How can I get in and out of gated stations without a ticket?

    • Gated stations will be staffed.
    • Passengers arriving at gated stations will need to advise the gate attendant they are from regional Victoria and using V/Line services.
    • If you accidentally touch on to enter a gate, as long as you touch off at the end of journey at a V/Line station you will be automatically reimbursed.

    I will be staying a few days in Melbourne. Will I require a myki?

    • Free travel is only valid to passengers connecting between a V/Line and Metro service as part of the one journey.
    • Passengers travelling only on metropolitan train, tram or bus services will still require a valid ticket.

    I have a myki pass but you are reimbursing me myki money. Am I going to be worse off?

    • No. You will be reimbursed myki money for the equivalent peak fare of up to nine days travel.
    • After the free period, continue to travel on your myki pass and when it expires you will be able to travel using the myki money to pay your fare for the equivalent days of your reimbursement.
    • You can then top up with a new myki pass.

    Is travel free on Night Network Night Coaches?

    • Yes. Travel on Night Network Night Coaches is also free during this period.