On-the-spot Penalty Fares

On-the-spot Penalty Fares

From 1 January 2017 we’re no longer handing out On-the-spot Penalty Fares.

However, if you’re travelling without a valid ticket you may be reported and receive a warning or fine of up to $229.

Why are you stopping On-the-spot Penalty Fares?

We’re working hard to make the public transport system simpler for everyone.

Recent reviews found that our current public transport warnings and fines aren’t striking the right balance between fare compliance and what’s fair and reasonable.

What will replace On-the-spot Penalty Fares?

From 1 January 2017 the penalty for travelling without a valid ticket will be $229 for an adult, $78 for a child.

How it works:

  • If asked by an Authorised Officer, you’ll need to show your ticket (myki) and concession card, if applicable.
  • If these aren’t valid, the Authorised Officer you spoke with may send a report to the Department of Economic Development, Jobs, Transport and Resources.
  • You’ll need to give your name and address, and show proof of identity.
  • Authorised Officers don’t issue warnings or fines. The Department reviews the Authorised Officer’s report and issues a:
    • fine
    • warning
    • court summons
    • no further action.

Will I be able to appeal against the fine?

Yes. If your appeal is rejected, you can choose between paying the fine or taking your appeal to the Magistrates’ Court.

2016 On-the-spot Penalty Fares

Passengers travelling without a valid ticket in 2016 may be given the option of paying an On-the-spot Penalty Fare of $75.

On-the-spot Penalty Fares are only offered for ticketing offences where a passenger:

  • travels without a valid ticket or fails to produce a valid ticket on request.
  • travels on a concession ticket without evidence of concession eligibility or fails to produce this on request.

An On-the-spot Penalty Fare will not be offered where a passenger:

  • is committing a behavioural offence (e.g. feet on seats)
  • is committing multiple offences at the same time
  • is committing a serious fare evasion offence such as fraud or producing a counterfeit ticket
  • is under 18 years (Note that the fare evasion fine for under-18s is $76).

Where do On-the-spot Penalty Fares apply?

On-the-spot Penalty Fares are offered in the metropolitan area only. V/Line Authorised Officers do not offer On-the-spot Penalty Fares. V/Line passengers travelling in the metropolitan area who are intercepted by other Authorised Officers may be offered an On-the-spot Penalty Fare.

Do customers have a choice?

Yes. An On-the-spot Penalty Fare is an option for passengers caught without a valid ticket. No passenger will be forced to pay an On-the-spot Penalty Fare.

The process of taking name and address will continue to be available for passengers who do not wish to pay an On-the-spot Penalty Fare.

The best option for passengers is to ensure they always travel with a valid myki.

How do passengers pay an On-the-spot Penalty Fare?

A passenger can only pay an On-the-spot penalty fare using Visa, MasterCard or EFTPOS. Authorised Officers will carry EFTPOS readers. The passenger will be provided with an On-the-spot Penalty Ticket (see below).

Cash is not accepted. Other credit cards (e.g. American Express and Diners Club) are not accepted on the public transport network.

If a passenger pays an On-the-spot Penalty Fare they have no right to appeal at a later date and no refunds are provided. If a person believes they have a legal defence to travelling without a valid ticket, they should not pay an On-the-spot Penalty Fare but should instead provide their name and address and appeal the infringement notice if they receive one.

Can I make a complaint about an On-the-spot Penalty Fare?

Although Penalty Fares are finalised at the time of payment, you can lodge a complaint about a Penalty Fare by:

  • filling out a feedback form
  • calling 1800 800 007
  • writing to Customer Relations at Public Transport Victoria, PO Box 4724 Melbourne VIC 3001

What’s on On-the-spot Penalty Ticket?

If a passenger pays an On-the-spot Penalty Fare they will be provided with an On-the-spot Penalty Ticket which is valid only for the current train, tram or bus they are taking or have just taken. The On-the-spot Penalty

Ticket is not valid for further travel.

For more information

Download Penalty Fare information PDF (467kB)

Download Penalty Fare information - accessible version RTF (5.6MB)

For information on Penalty Fares in languages other than English, see Information in other languages.

See Authorised Officers.

See the latest PTV marketing campaign supporting this policy.

From 1 January 2017 we’re no longer handing out On-the-spot Penalty Fares.

However, if you’re travelling without a valid ticket you may be reported and receive a warning or fine of up to $229.

Why are you stopping On-the-spot Penalty Fares?

We’re working hard to make the public transport system simpler for everyone.

Recent reviews found that our current public transport warnings and fines aren’t striking the right balance between fare compliance and what’s fair and reasonable.

What will replace On-the-spot Penalty Fares?

From 1 January 2017 the penalty for travelling without a valid ticket will be $229 for an adult, $78 for a child.

How it works:

  • If asked by an Authorised Officer, you’ll need to show your ticket (myki) and concession card, if applicable.
  • If these aren’t valid, the Authorised Officer you spoke with may send a report to the Department of Economic Development, Jobs, Transport and Resources.
  • You’ll need to give your name and address, and show proof of identity.
  • Authorised Officers don’t issue warnings or fines. The Department reviews the Authorised Officer’s report and issues a:
    • fine
    • warning
    • court summons
    • no further action.

Will I be able to appeal against the fine?

Yes. If your appeal is rejected, you can choose between paying the fine or taking your appeal to the Magistrates’ Court.

2016 On-the-spot Penalty Fares

Passengers travelling without a valid ticket in 2016 may be given the option of paying an On-the-spot Penalty Fare of $75.

On-the-spot Penalty Fares are only offered for ticketing offences where a passenger:

  • travels without a valid ticket or fails to produce a valid ticket on request.
  • travels on a concession ticket without evidence of concession eligibility or fails to produce this on request.

An On-the-spot Penalty Fare will not be offered where a passenger:

  • is committing a behavioural offence (e.g. feet on seats)
  • is committing multiple offences at the same time
  • is committing a serious fare evasion offence such as fraud or producing a counterfeit ticket
  • is under 18 years (Note that the fare evasion fine for under-18s is $76).

Where do On-the-spot Penalty Fares apply?

On-the-spot Penalty Fares are offered in the metropolitan area only. V/Line Authorised Officers do not offer On-the-spot Penalty Fares. V/Line passengers travelling in the metropolitan area who are intercepted by other Authorised Officers may be offered an On-the-spot Penalty Fare.

Do customers have a choice?

Yes. An On-the-spot Penalty Fare is an option for passengers caught without a valid ticket. No passenger will be forced to pay an On-the-spot Penalty Fare.

The process of taking name and address will continue to be available for passengers who do not wish to pay an On-the-spot Penalty Fare.

The best option for passengers is to ensure they always travel with a valid myki.

How do passengers pay an On-the-spot Penalty Fare?

A passenger can only pay an On-the-spot penalty fare using Visa, MasterCard or EFTPOS. Authorised Officers will carry EFTPOS readers. The passenger will be provided with an On-the-spot Penalty Ticket (see below).

Cash is not accepted. Other credit cards (e.g. American Express and Diners Club) are not accepted on the public transport network.

If a passenger pays an On-the-spot Penalty Fare they have no right to appeal at a later date and no refunds are provided. If a person believes they have a legal defence to travelling without a valid ticket, they should not pay an On-the-spot Penalty Fare but should instead provide their name and address and appeal the infringement notice if they receive one.

Can I make a complaint about an On-the-spot Penalty Fare?

Although Penalty Fares are finalised at the time of payment, you can lodge a complaint about a Penalty Fare by:

  • filling out a feedback form
  • calling 1800 800 007
  • writing to Customer Relations at Public Transport Victoria, PO Box 4724 Melbourne VIC 3001

What’s on On-the-spot Penalty Ticket?

If a passenger pays an On-the-spot Penalty Fare they will be provided with an On-the-spot Penalty Ticket which is valid only for the current train, tram or bus they are taking or have just taken. The On-the-spot Penalty

Ticket is not valid for further travel.

For more information

Download Penalty Fare information PDF (467kB)

Download Penalty Fare information - accessible version RTF (5.6MB)

For information on Penalty Fares in languages other than English, see Information in other languages.

See Authorised Officers.

See the latest PTV marketing campaign supporting this policy.