General information

All other ticketing related information you need to know.

Authorised Officers

What PTV has the right to enforce across the network and who are responsible for enforcing the law, and information about the types of fines and penalties that exist across the public transport network in Victoria.

Compensation

Prolonged service disruptions or industrial action may result in compensation for train and tram customers.

myki equipment

See all the different types of myki equipment you can use across the network.

Refunds and reimbursements

If you're unable to travel or your circumstances change you may be able to get a refund or reimbursement for your ticket.

Replace a ticket

You may need to replace your ticket if it has expired, been lost or stolen, or is damaged or defective.

Special event and conference ticketing

Information for event hosts on integrating event tickets with travel on public transport.

Victorian Fares and Ticketing Manual

The legal framework by which all fares and tickets within Victoria are governed by.