General information

All other ticketing related information you need to know.

Authorised Officers

Authorised Officers are here to help keep your public transport running smoothly and make sure everyone is paying their way.

Compensation

Prolonged service disruptions or industrial action may result in compensation for train and tram customers.

Information in other languages

General ticketing, myki, penalty fare and complaint handling information in other languages.

myki equipment

See all the different types of myki equipment you can use across the network.

Refunds and reimbursements

If you're unable to travel or your circumstances change, you may be able to get a refund or reimbursement for your ticket.

Replace a ticket

You may need to replace your ticket if it has expired, been lost or stolen, or is damaged or defective.

Special event and conference ticketing

Information for event hosts on integrating event tickets with travel on public transport.

Transport fines

If you don’t have a valid ticket when you travel, or commit a transport offence, you may be fined.

Victorian Fares and Ticketing Manual

The legal framework by which all fares and tickets within Victoria are governed by.