Authorised Officers

Authorised Officers are here to help keep your public transport running smoothly and make sure everyone is paying their way. You’ll see them travel on trains, trams and buses and at stations and stops.

They’re employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions. They receive ongoing training, and are authorised by the Victorian Government.

They can:

  • check your ticket and concession entitlement, even after you’ve left the vehicle or station
  • ask to take your ticket for use as evidence
  • ask for your name, address and proof of identity
  • report you to the Department of Economic Development, Jobs, Transport and Resources
  • arrest you until the police arrive, if you don’t comply.

Authorised Officers don’t issue warnings or fines.

How do I recognise an Authorised Officer?

Authorised Officers work in uniform or plain clothes. You’ll be able to identify them because they carry:

  • a State of Victoria Authorised Officer badge
  • photo ID
  • portable myki ticket reader.

If someone claims to be an Authorised Officer and can’t show you their metal badge and photo ID, please report them to a public transport employee or call us on 1800 800 007.

Code of conduct

Authorised Officers must abide by the Code of Conduct for Authorised Officers. You can download it from the Department website.