Calculating your refund

The method of calculating a refund depends on the pass type and what is being refunded:

Refunding a myki Pass

Unused myki Pass

Refunds for valid myki Passes that are unused will be the full purchase price of the pass.

Partially used myki Pass

Valid myki Passes that have already been used to travel will be refunded using the following method:

  • Full purchase price of the myki Pass minus cost of other fares for time pass was used equals Refund or myki Money conversion

For example:

If you buy and activate a 28 day Zone 1+2 myki Pass and then apply for a refund or myki Pass conversion on the 10th day of the pass, the value for refund, or myki Money conversion is calculated as follows:

  • We calculate how much it would have cost you to travel for those 10 days, which would be the fare for 1 x 7 day myki Pass and 3 x daily cap myki Money fares.
  • Your refund, or myki Money amount will be the full price of your original 28 day myki Pass, less the cost of 1 x 7 day myki Pass and 3 x daily cap myki Money fares.

Expired myki Pass

Refunds and myki Pass conversions will not be provided on expired myki Passes.

Your refund and myki Pass conversion amount will be calculated based on the day you submitted your refund application or myki Pass conversion application, not the day the pass was last touched on.

Important information about partially used myki pass refunds and conversions:

Refunds on yearly myki passes (365 day passes) are only available for passes that have been active for less than 325 days. If you have travelled on your yearly myki Pass for more than 325 days you cannot apply for a refund.

This is because a yearly myki Pass is discounted to give you 365 days travel for the cost of 325 days at the daily rate.

For example:

If you buy and activate a 365 day Zone 1+2 myki Pass ($1599.00) and then apply for a refund or myki Pass conversion on the 210th day of the pass, the value for refund, or myki Money for conversion, is calculated as follows:

  • We calculate how much it would have cost you to travel for those 210 days, which would be the fare for a 210 day myki Pass which is 210 x $4.92 daily rate ($1033.20)
  • Your refund, or myki Money amount will be the full price of your original 365 day myki Pass ($1599.00), less the cost of 210 day myki Pass ($1033.20)
  • A refund of $565.80 is provided. 

Full purchase price of the myki Pass minus Cost of other fares for time pass was used equals Refund or myki money conversion

Refunding Commuter Club yearly myki passes

Refunds on Commuter Club yearly myki Passes (365 day passes) are only available for passes that have been activated for less than 293 days.

If you have travelled on your Commuter Club yearly myki Pass for more than 293 days you cannot apply for a refund. This is because the Commuter Club yearly myki Pass is discounted to give you 365 days travel for the cost of 293 days.

If you buy and activate a Commuter Club 365 day Zone 1+2 myki Pass and then apply for a refund or myki Pass conversion on the 210th day of the pass, the value for refund, or myki Money for conversion, is calculated as follows:

  • We calculate how much it would have cost you to travel for those 210 days, which would be the fare for a 210 day myki Pass which is 210 x $4.92 daily rate ($1033.20)
  • Your refund, or myki Money conversion amount, will be the full price of your original Commuter Club 365 day myki Pass ($1439.10), minus the cost of a 210 day myki Pass ($1033.20)
  • Your refund, or myki Money conversion amount, will be $405.90, calculated as: $1439.10 - $1033.20 = $405.90 (Full purchase price of the myki Pass minus Cost of other fares for time pass was used equals Refund or myki Money conversion)

Refunding Student Passes (yearly and half yearly)

Refund of Student Passes prior to 31 July will be the difference between the full purchase price of the Student Pass and the pro-rata amount that you would have paid for the number of weeks from when the pass was first issued to the date you applied for the refund.

Full purchase price of Student Pass minus Pro-rata amount paid for number of weeks from pass issue date to refund application date equals Refund of Student Pass

Refund of Student Passes after 31 July will be the difference between the full purchase price of the Student Pass, less the Half Yearly Student Pass price, and the pro-rata amount that you would have paid for the number of weeks from when the pass was first issued to the date you applied for the refund.

Full purchase price of Student Pass minus Half yearly Student Pass minus Pro-rata amount paid for number of weeks from 31st July to refund application date equals Refund of Student Pass