Making a change to your myki due to coronavirus (COVID-19)

If your public transport use has changed due to COVID-19, let us help you by pausing your myki Pass on your myki smartcard.

By pausing your weekly, monthly or annual myki Pass, you can protect your remaining travel days and ensure they are ready for you when you get back onto our trains, trams and buses.

Please note Student passes (Primary/Secondary) are excluded and can only be refunded.

In order to pause your myki Pass, we will need to block your existing myki smartcard and send you a new one which will be activated the next time you touch on.

Please call us on 1800 800 007 so we can put this pause in place for you.

Refunds and myki Pass on Mobile myki

We can also process a refund if you prefer, or if you have a myki Pass on your Mobile myki.

Your refund will be calculated from the date you last used your myki.

Call us on 1800 800 007 so we can help work out the best option for you.

Converting myki Pass to myki Money

Please note, COVID-19 has forced changes to our work location and is limiting access to some systems. As a result, we are currently not able to process requests to convert myki Pass (weekly, monthly or annual travel), to myki Money (pay as you go) onto your myki card.