Destination digital

Welcome to Destination digital, your one-stop-shop to learn more about our developments in the digital space.

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Destination digital

Welcome to Destination digital, your one-stop-shop to learn more about our developments in the digital space.

What's new?

This is where you’ll find out what we’re working on and how we go about bringing digital ideas to life so we can improve your experience on the public transport network.

Next-generation PTV app

The PTV app was completely re-built in 2020 to enable delivery of a fully accessible app with modern navigation and ticketing features to meet our customers’ expectations.

We wanted the app to feel like it was specifically designed for each of our individual customers rather than the masses, so we undertook extensive research to gain a deeper understanding of our app users.

In this way, we could ensure that the update not only addressed their existing pain points but also introduced new features that our customers would find most useful, like integration with myki and live train and bus tracking.

PTV app

Next-generation PTV app

The PTV app was completely re-built in 2020 to enable delivery of a fully accessible app with modern navigation and ticketing features to meet our customers’ expectations.

We wanted the app to feel like it was specifically designed for each of our individual customers rather than the masses, so we undertook extensive research to gain a deeper understanding of our app users.

In this way, we could ensure that the update not only addressed their existing pain points but also introduced new features that our customers would find most useful, like integration with myki and live train and bus tracking.

RideSpace

To help increase customer choice and confidence in public transport, we launched RideSpace, a free online tool that displays real-time passenger volumes on trains, train platforms and at stations across the entire metropolitan train network.

This tool allows our customers to check how busy their journey will be ahead of time, empowering them to make a decision about whether to travel on a particular service or wait for a less busy train based on their personal preference and level of comfort.

In partnership with Google, we recently made this information available on Google Maps.

RideSpace

RideSpace

To help increase customer choice and confidence in public transport, we launched RideSpace, a free online tool that displays real-time passenger volumes on trains, train platforms and at stations across the entire metropolitan train network.

This tool allows our customers to check how busy their journey will be ahead of time, empowering them to make a decision about whether to travel on a particular service or wait for a less busy train based on their personal preference and level of comfort.

In partnership with Google, we recently made this information available on Google Maps.

Digital tools

Arming our customers with information is one way we can help ensure that journeys on our network are as simple and efficient as possible.

Our digital tools extend beyond the phone or computer screen, with passenger information displays and network status boards also providing real-time information at stations and stops.

We support open access to our data via multiple PTV API datasets, so developers can create their own digital products using our data.

Digital tools

Digital tools

Arming our customers with information is one way we can help ensure that journeys on our network are as simple and efficient as possible.

Our digital tools extend beyond the phone or computer screen, with passenger information displays and network status boards also providing real-time information at stations and stops.

We support open access to our data via multiple PTV API datasets, so developers can create their own digital products using our data.

We’re listening

To help us meet the expectations of our customers, we first need to find out what they are.

We collect customer feedback from a variety of channels, including our call centre, online feedback forms and customer surveys, so we can identify and understand what our customers need from their public transport network.

We value the feedback we receive when something isn’t working, or when customers have suggestions for improvements and it can help shape our future digital products, ensuring that we’re working on solutions that will address our customers’ problems.

We’re listening

We’re listening

To help us meet the expectations of our customers, we first need to find out what they are.

We collect customer feedback from a variety of channels, including our call centre, online feedback forms and customer surveys, so we can identify and understand what our customers need from their public transport network.

We value the feedback we receive when something isn’t working, or when customers have suggestions for improvements and it can help shape our future digital products, ensuring that we’re working on solutions that will address our customers’ problems.