Refunds, compensation and replacement tickets
Check if you're eligible for a refund, reimbursement, compensation or replacement ticket.
Cancel a ticket before travelling and claim money back.
You've already travelled and want to claim money back on your journey.
Your journey was affected by a severe disruption or industrial action and you want to find out if you can claim money back.
Your ticket has expired, is lost or stolen, or is damaged or defective.