Ticket help: refunds, replacements, myki expiry & more

Learn how to manage expiring myki. Find out if you’re eligible for a replacement myki or paper ticket. Check if you're eligible for refunds, reimbursements, or compensation.

Expired or expiring soon myki

A myki smartcard expires after four years, and a Mobile myki expires after two years.

Learn how to manage an expired or expiring soon myki.

Replace lost or stolen myki/ticket

Is your myki or paper ticket lost or stolen? Report it to us, and we might be able to replace it for free and/or block your myki to protect your balance.

Learn if you are eligible for a replacement, and how to get it.

Replace damaged or defective myki/ticket

Is your myki damaged or defective, or your paper ticket damaged? We might be able to replace it for free.

Learn if you are eligible for a replacement, and how to get it.

Refunds for unused travel

If your travel plans have changed, and you no longer need to use your myki Money, pass, or paper ticket, you can apply for a refund.

Learn how to cancel a ticket before travelling and apply for money back.

Reimbursements after travelling

If things didn’t go to plan during your travel, or you were prevented from travelling, you may be able to claim money back.

Learn if you are eligible for a reimbursement, and how to apply.

Compensation for operator performance

Holders of 28 day+ myki Passes and V/Line Date-to-Date tickets may be eligible for compensation if an operator doesn’t meet their performance targets.

Learn if you are eligible for compensation, and how to apply.

Making a change to your myki due to COVID-19

If your public transport use has changed due to COVID-19, learn how to manage your myki Pass.