Ticket help: refunds, replacements, myki expiry & more
Learn how to manage expiring myki. Find out if you’re eligible for a replacement myki or paper ticket. Check if you're eligible for refunds, reimbursements, or compensation.
Expired or expiring soon myki
A myki smartcard expires after four years, and a Mobile myki expires after two years.
Replace lost or stolen myki/ticket
Is your myki or paper ticket lost or stolen? Report it to us, and we might be able to replace it for free and/or block your myki to protect your balance.
Replace damaged or defective myki/ticket
Is your myki damaged or defective, or your paper ticket damaged? We might be able to replace it for free.
Refunds for unused travel
If your travel plans have changed, and you no longer need to use your myki Money, pass, or paper ticket, you can apply for a refund.
Reimbursements after travelling
If things didn’t go to plan during your travel, or you were prevented from travelling, you may be able to claim money back.
Compensation for operator performance
Holders of 28 day+ myki Passes and V/Line Date-to-Date tickets may be eligible for compensation if an operator doesn’t meet their performance targets.