Refunds, compensation and replacement tickets

Check if you're eligible for a refund, reimbursement, compensation or replacement ticket.

Refunds

Cancel a ticket before travelling and claim money back.

Reimbursements

You've already travelled and want to claim money back on your journey. 

Compensation

Your journey was affected by a severe disruption or industrial action and you want to find out if you can claim money back. 

Replacement tickets

Your ticket has expired, is lost or stolen, or is damaged or defective.