Expired or expiring soon myki

All myki smartcards expire after four years. A Mobile myki expires after two years.

To see when your myki expires, log in to your account, check via the PTV app, or on a myki machine.

Registered myki – expiry notification

If your expired or expiring soon myki is registered, you will receive reminder emails 15 and 30 days before the expiry date. The emails will also tell you how to replace your myki.

Replace an expired or expiring soon myki smartcard

If your myki smartcard has expired, or is due to expire within 60 days:

• You’re entitled to an on-the-spot replacement. Your current balance will be transferred to the new myki, which you can use immediately. Get an on-the-spot replacement myki at a train station ticket office window or PTV Hub.
• You can also request a replacement myki online or by calling us on 1800 800 007. Your new myki card will be sent to you within 10 business days.

If your myki is registered, your replacement myki will be automatically registered to your account.

Auto top up can’t be transferred to your new myki. To keep travelling with auto top up, you’ll need to log in to your myki account and set it up again.

For online replacements, the balance of any credit on your expiring soon myki will be transferred across, after the expiry of your myki:

• myki Pass within 24 hours
• myki Money within five days

For a soon-to-expire registered myki, continue using it until the expiry date.

Replace an expired or expiring soon Mobile myki

If you use your Mobile myki in the 90 days before it is due to expire, the expiry date will be extended by 2 years. The automatic extension will occur 7 days before the original expiry date.

If your Mobile myki has expired, you will need to request an expiry extension. You can do this online or by calling us on 1800 800 007. An expiry extension request can take up to 7 days to process.