Additional travel support and information
For the safety and comfort of all passengers, there are restrictions on what you may take with you on buses.
- Take a conventional bike on a bus or tram (only folding bikes that meet the size criteria).
- Take an animal on a bus or tram unless it is in a suitable container. Exceptions apply for assistance dogs.
- Take a surfboard on a tram or a bus.
For further information, see Luggage, Bikes and Animals.
Wheelchair Accessible Taxis are available and most train replacement buses will be low-floor models to assist passengers. Please speak to the customer service staff at your replacement bus stop, station staff or contacting PTV prior to your travel on 1800 800 007.
If you are deaf, or have a hearing or speech impairment, you can contact us directly or through the National Relay Service and request to call 1800 800 007.
For other languages visit ptv.vic.gov.au/languages or call 9321 5450.
See Accessibility for more information on accessible transport in Victoria.